The Sober Parrot

The Sober Parrot

The Sober Parrot | 19th September 2018

Location: 7 St James Square
Cheltenham
Gloucestershire GL50 3PR

Date of visit: 19th September 2018

Parking

Saint James’ Square public car park is a few minutes walk away from the venue. There are 3 disabled bays and there is no charge for blue badge holders.

Accessibility

The front entrance leading into the venue has two steps, making it inaccessible for a wheelchair user. There is a bell at the front door to ring if you are unable to use the steps, this will get the attention of the staff who will assist you around a side entrance that is not generally for public use. There is a narrow corridor when using this entrance which would be unsuitable for large wheelchairs or mobility scooters. The manager, Jo is eager to make the venue as accessible as possible and is going to investigate purchasing a temporary ramp to be used at the front entrance. The front door is nice and wide and would be suitable for larger chairs or scooters.

Accessibility

There are two levels to the venue, the ground level is completely accessible, the walk way is wide enough for a wheelchair to get through and there are plenty of accessible tables. Depending on your wheelchair size you may need to fold your footplates due to the tables being pedestal tables.

The menus are nice and light, the text is quite small making it difficult to read if you have a visual impairment, the menu is simple and easy to read otherwise. There is a lowered bar/counter which would be easy for a wheelchair user to get underneath, so you can order your own drinks at the bar and pay.

There is a second floor which is used for music events, it is a small building and there is no lift access. It is nice and quiet up here during the day, suitable for somebody sensitive to noise.

The lighting through the building was overhead and dimmed with plenty of natural daylight coming in through lots of windows.

Toilets

There is a disabled toilet located at the back of the building, the toilet is designed for a right-hand transfer and has appropriate hand rails to do so. The other facilities including sink, soap dispenser and hand dryer are all at a lowered height and within reach. The toilets are nice and clean and big enough for a smaller wheelchair to turn around in.

Customer Service

The manager Jo was very friendly and took the time to sit and chat with me about my work and had some questions on how they could make themselves more accessible. The waitress was also very polite, and all staff were well dressed an approachable.

Accessibility Rating

Physical

Four out of five

Sensory

Four out of five

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Bella Italia

Bella Italia

Bella Italia | 21st March 2017

Parking

There is lots of disabled parking in Gloucester Quays car park you can park here for free for 4 hours with a disabled badge.

Accessibility

There is a large accessible double door leading into the venue. The restaurant is all wheelchair accessible. They offer a larger print menu and a braille menu for the visually impaired.

The seating plan is open with quite a few booths. There are plenty of quite corners within the venue. The 4 corners of the restaurant have adjustable speakers, for those wanting a quieter meal. If you require your food to be liquidised they can offer this facility, or if not they are happy for you to bring in your own food.

The lighting is nice and bright in the restaurant and they allow guide dogs into the building.

Toilets

There is a disabled toilet located at the back of the building. The toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

Customer Service

The staff members were extremely friendly, very kind and well mannered. Dan the manager, was so lovely and helpful and he made our visit even more enjoyable. He was more than happy to take the time out of his day to answer our questions.

Accessibility Rating

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Bills

Bills

Bill’s | 14th March 2017

Parking

There is lots of disabled parking in Gloucester Quays car park you can park here for free for 4 hours.

Accessibility

There is an accessible entrance leading into the venue, with a large double door along the side on the building.

There are a lot of tables located around the restaurant. There is one booth located to the right-hand side of the restaurant if you wanted to get away from any noise, although the restaurant wasn’t overly noisy, there was some quiet music playing in the background. There is one long seated booth and a couple quiet corners.

There are a few special chalk boards with menu choices located around the building.

If you require your food to be liquidised they can help with this facility. If not they are happy for you to bring in your own food. They currently don’t offer a larger print menu, a braille menu or a hearing loop.

Toilets

There is a disabled toilet located at the back of the building. There is a ramp needed to access these toilets, the staff will help with accessing and using this ramp.

The toilets are accessible for wheelchair users, it is large enough for a wheelchair to turn around in and large enough for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

There is enough lighting, the toilets are nice and clean and safe to use.

Customer Service

The staff are friendly, helpful and well mannered. The manager Ella, took the time out of her day to show us around and answer our questions.

Accessibility Rating

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Boston Tea Party | 1st June 2018

Parking

There is no customer parking but there are four/five designated disabled spots on Clarence Street within 100yds of the café for blue badge holders.

Accessibility

There are manual heavy doors to enter the cafe, there isn’t much space around the café to get around and it is quite small and not very accessible for a wheelchair. The manager Dale advised us that they offer table service if it was difficult for someone in a wheelchair to go and order at the bar, however we were waiting for over 10 minutes before anybody approached us.

Toilets

There is a disabled toilet located at the back of the building, however this is quite difficult to get to in a wheelchair due the lack of space. A customer had to get up off their chair for me to get my wheelchair to the toilet. Once inside the toilet it was good, there was adequate handrails and it was spacious.

Customer Service

Once my PA went up to the bar to notify Dale the manager that we were here, he was very helpful, he came and took our food order and showed us around the café and answered all our questions. He also came over to check if everything with okay with the food.

 

Accessibility Rating

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Revolution

Revolution

Revolution | 30th May 2018

Parking 

There is no designated customer parking. There is nearby parking on the Promenade, where there are four disabled parking spaces, alternatively there are four/five disabled parking spaces outside the library. Each of these locations is about a 5-minute journey walking or in a wheelchair and you will require a blue badge permit.

Accessibility

There is a singe manual door propped open which has a small sharp lip but the wheelchair was able to get over it. This leads to a set of manual double doors.

There are two floors to the venue, the top floor is inaccessible due to there being no lift. However, everything you need is on the ground floor. The restaurant is on the ground floor but in a raised section up three steps, there is a portable ramp which can be brought out to get up these steps however, this was too steep for my electric wheelchair. This would only be suitable for a manual wheelchair.

There are tables on the lowered section however, they are too tall for a wheelchair user. Due to not being able to sit in the restaurant the staff moved a table down to the bar area for me to sit at and were more than happy to do so.

We visited on a lunchtime and there was some light music playing in the background, in the evening Revolution becomes more of a bar/nightclub and is a popular spot for drinks, therefore the music will be louder.

They currently don’t offer large print or braille menus, however, the manager has requested that we send some information over so they can look into it.

There are some secluded booths however, these are not accessible for a wheelchair. There is no lowered section to the bar however, they offer table service and you can pay at your table.

There is a nice friendly atmosphere in the bar and the drinks and food looks great, they also serve some delicious looking cocktails.

Toilets

There is a disabled toilet located at the back of the building underneath the stairs, a RADAR key is required to access this toilet, there is one to hand in the bar.

There are adequate handrails for transfer and the facilities are all at a lowered height for wheelchairs.

Customer Service

Abby, the assistant manager kindly took the time out of her day to show us around the venue and answer our questions. She brought our drinks over to our table and was very friendly and helpful.

Accessibility Rating

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Dr Fosters

Dr Fosters | 11th May 2018

Parking

There is disabled parking located at the Herbert Warehouse or the Gloucester Docks car park where you can park for 3 hours for free with a blue badge, these spaces can be often be filled during busy times so you can also park in the Quays car park which isn’t far to walk or travel by wheelchair.

Accessibility

There are a set of stairs leading down to the entrance or a paved ramp to the left hand side, which leads to a large accessible double door. The restaurant is wheelchair accessible and the seating plan is open with lots of space and accessible tables. There are plenty of booths and quiet corners if you’d like to be out of the way.

There is an outdoor area with some benches which looks out onto the waterfront which is pleasant, there are some stairs leading out of the conservatory outdoors so this is only accessible for a wheelchair by going round the outside of the building via the front entrance. The staff are happy to show you round and help bring drinks over in this instance. The lower part to the conservatory is also accessible.

There is no lowered section of the bar which could make it a little difficult for wheelchair users to order drinks at the bar, especially if it is busy. You also need to place your food and drink order at the bar, which isn’t entirely obvious. They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop.

The lighting within the restaurant is nice and bright, there is quiet music playing in the background. They also allow guide dogs.

Toilets

There is a disabled toilet located to the left hand side as you enter the building. The toilet is wheelchair accessible, it is not large enough for a wheelchair to turn around in but there is enough room for a family member or PA to assist a wheelchair user. There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

Accessibility Rating

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Brewhouse & Kitchen – Cheltenham

Brewhouse & Kitchen | 7th March 2018

Parking

The Brewhouse & Kitchen is located in Cheltenham Brewery quarter therefore there is no specific customer parking. There is an NCP car park just opposite the premises, they do offer disabled spaces however, they don’t offer discounted or free parking for blue badge holders. There is some on street pay and display just outside the brewery as well as double yellow lines to park on if you have a blue badge.

Accessibility

There are large, manual, double doors to enter the building with a flat entrance. The doors are quite heavy.

I visited on a week day at lunch time so it was fairly quiet and I found my own table to sit at, in the evening a staff member would show you to a table. Most of the venue is on the ground floor and is all accessible for a wheelchair apart from a small upstairs area with a few extra tables.

When walking into the bar/restaurant you are greeted with the smell of beer brewing. There was some quiet music playing in the background and it was nice and bright within the building. There are quite a few tables in the restaurant that are not suitable for a wheelchair, for example raised benches and barrels which have been converted into tables which add to the brewhouse effect. There are however, still plenty of tables that are suitable for a wheelchair and I made sure I was able to fit underneath several of them comfortably.

They do not offer braille or large print menus for the visually impaired and do not offer hearing loops for the deaf but the staff are willing to help read through the menu with you.

The restaurant is open plan and there aren’t any secluded booths but there a few quieter corners if you wanted to get away from the hustle and bustle.

The fire exit is up a few raised stairs so could cause difficulty for an electric wheelchair.

There is no lowered section to the bar so would be difficult for a wheelchair user to pay at the bar, however you are able to pay at the table by card or cash.

Customer Service

My PA went up to the bar to order our drinks, the gentleman serving was very polite, helpful and friendly and bought our drinks over to our table. He helped move the furniture, so I could fit my wheelchair under a table and also answered all of my extra questions for the assessment.

Toilets

There is a disabled toilet located on the righthand side of the bar. The toilet was nice and spacious inside with plenty of room for my wheelchair.

There were handrails to transfer and the sink, soap dispenser and hand dryer were all at a lowered height for wheelchair user.

There were some sanitary bins in the toilet and they were in the corner of the room and out of the way.

A RADAR key is required for the door

Accessibility Rating

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Côte Brasserie

Côte Brasserie | 17th January 2018

Parking

The restaurant is located in Gloucester quays, therefore there is ample disabled parking in Gloucester Quays or Gloucester Docks car park.

Accessibility

There is a flat entrance with a wide manual door leading into the restaurant. There were plenty of tables I was able to fit my wheelchair underneath comfortably.

They don’t offer larger print or braille menus and the regular menus are very small print so no good for somebody with a visual impairment. The staff are very helpful and would read this out for you if requested.

The restaurant is open plan and there are no secluded booths, there was quiet music playing in the background.

The walkways through the restaurant were all wide enough to navigate my wheelchair through.

Customer Service

The service I received was excellent, the waiter held the door open for me upon arrival and gave me a choice of any table. The waitress that took our order was very helpful and the food was served quickly.

Toilets

The disabled toilet is located at the back of the building, the door is behind a curtain. The staff showed me to the toilet and held the curtain and door open for me.

The toilet was very spacious inside, the lighting was good and it was nice and clean.

The sink, toilet paper dispenser and hand dryer were all at a reasonable height for a wheelchair user.

Accessibility Rating

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Janes Pantry

Janes Pantry | 10th January 2018

Parking

Janes Pantry is located in the town centre therefore there is no customer parking. The nearest car park is Kings Walk which has plenty of disabled parking.

Accessibility

There was a wide manual door on the righthand side of the café, there were plenty of tables that were suitable to fit a wheelchair underneath however, the aisles between the tables were quite narrow. This made getting to the counter quite difficult as they don’t offer table service.

The seated area is all open and there are no secluded booths. All the menus are on a board so this is difficult for somebody who has a visual impairment.

Customer Service

The service received was average, my drink was served quickly however the staff could have been more accommodating for a wheelchair user.

Toilets

The disabled toilet is located at the back of the building, this isn’t that easy to get to due to the narrow aisles within the café. The turning point into the toilet through the door is also quite tight.

The facilities within the toilet are all fine there are handrails for a left and right-hand transfer and the sink and toilet paper dispenser were both at a reasonable height for a wheelchair user but the hand dryer was too high.

The toilets were nice and clean.

Accessibility Rating

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Coffee Lab

Coffee Lab | 15th December 2017

Parking

The Coffee Lab is located in Gloucester Docks, there are plenty of disabled parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk  to the restaurant.

Accessibility

The Coffee Lab café is located within the restaurant the Grillshed, please read the full review here to read about accessibility and toilets within Coffee Lab/Grill Shed.

You can also order drinks to takeaway.

Customer Service

I was served by the manager Jack who was very welcoming and friendly our drinks were served quickly and efficiently.

Accessibility Rating

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Grill Shed

Grill Shed | 5th April 2017

Parking

The Grill Shed is located in Gloucester Docks, there are plenty of disabled parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk  to the restaurant.

Restaurant

There is a large accessible entrance leading into the venue.

The staff members are all very friendly, well-mannered and helpful. Jody took the time out of his day to answers our questions.

They currently don’t offer a larger print menu or braille menu for the visually impaired however, these have been ordered and are coming soon.

They do however offer a gluten free menu, a blender if you require your food to be liquidised and a baby bottle warming facility.

The seating plan is open, with plenty of booths and quiet corners. There is quiet music playing in the background.

The restaurant lighting is nice and bright.

They allow guide dogs in to the building.

Toilets

There is a disabled toilet located at the back of the building. There is a ramp leading up to the toilet, this will take you down a corridor. The lighting is quite dim down the corridor.

The toilet is wheelchair accessible and is just large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides.

The sink and toilet paper dispenser are accessible for wheelchair users. However, the hand dryer is slightly too high for a wheelchair user. The lighting is nice and bright, the toilets are clean.

Accessibility Rating

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So Thai

So Thai

So Thai | 21st November 2017

Parking

So Thai is located on Longsmith street just outside Gloucester city centre. The closest car park is Ladybellgate street which is a two-minute walk from the restaurant.

Accessibility

Access to the restaurant isn’t very good, there is a sharp lip in the doorway which I couldn’t get my wheelchair over without assistance from my PA and two members of staff.

The tables in the restaurant were quite tight and weren’t easy for me to get my wheelchair underneath. This made it difficult when eating my meal.

There is another seating area downstairs which is inaccessible for a wheelchair user.

Customer Service

Although the accessibility wasn’t good the staff were all willing to help and were cooperative to try and make my experience an enjoyable one. They helped lift my wheelchair into the building and brought the card machine over to my table to pay so that I was able to do this myself.

Toilets

The toilets are all downstairs so no good for a wheelchair user or somebody who is able bodied. There is also no disabled toilet.

Accessibility Rating

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Hubble Bubble

Hubble Bubble

Hubble Bubble | 15th November 2017

Parking

The café is located on Westgate street therefore there is no customer parking but there are plenty of public car parks around the city centre. I parked in the Ladybellgate street car park which is about a five minute journey in a wheelchair.

Accessibility

There is a flat entrance leading into the building with a wide accessible door. The café area was quite cramped and it was hard for me to find a suitable table for my wheelchair. They don’t operate by table service and you are required to order at the counter which wasn’t easy to get to if you are a wheelchair user.

Customer Service

The staff were friendly and polite but perhaps could have offered more help to assist someone in a wheelchair.

Toilets

There is no disabled toilet within the building.

Accessibility Rating

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Spookday

Spookday

Spookday | 27th October 2017

This is a Halloween event for kids which is held every year at Over Farm Market. They also have a night time attraction for adults however this is not accessible for wheelchairs.

Spookday is a fun day out for kids and families however the accessibility was limited

Parking

There were no designated disabled parking spaces, if you speak to the car park attendants know on arrival they will assign you a spot close to the entrance.

Accessibility

The walk down from the car park wasn’t very good for a wheelchair user, it was uneven and muddy. This was to be expected considering the location is in a field. The uneven terrain continued around the rest of the attraction.
A lot of the activities were interactive and not really suitable for someone in a wheelchair, but there were some shows going on throughout the day which were more suitable and were good fun for kids.

Toilet

There was a disabled portaloo, but there was no hand rail and I would not have taken the risk to transfer using these facilities.

Accessibility Rating

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Sahara Lounge

Sahara Lounge

Sahara Lounge | 24th October 2017

Parking and accessibility

There is no specific customer parking but there is a public car park just off Wellington Street which has disabled spaces. This car park is located directly behind the restaurant.

There is a flat entrance at the front of the building which leads into the restaurant but then there is a flight of stairs leading down to the bar. If you speak to a member of staff they will open the rear entrance for you which has a ramp leading into the building. You will need to go down the side alley to access this.

Toilet

There is a disabled toilet which is located to the left of the bar. There was enough room for my PA to assist but it was tight.

The toilet has handrails for both transfer sides. The sink and hand dryer were accessible for a wheelchair user. There was no toilet paper dispenser. The lock on the door also wasn’t very easy to use.

Restaurant

The restaurant is wheelchair accessible with lots of wide open space and tables which I could fit my wheelchair under.

They’re open all day offering breakfast, lunch and dinner.

The customer service I received was good, the staff were helpful and friendly.

The menu was small print and they didn’t offer anything in large print.

 

Accessibility Rating

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Other Reviews

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Subscription Rooms

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Lansdown Hall & Gallery

Lansdown Hall & Gallery | 25th September 2018 Location: Lansdown Hall & Gallery Lansdown Stroud Gloucestershire GL5 1BB Date of visit: 25th September 2018 Parking There are 5 designated disabled parking bays located outside of the Lansdown Hall, where you...

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Caffé Nero

Caffé Nero

18th October 2017

Parking and accessibility

Caffé Nero is located in Gloucester Docks just outside The Quays shopping centre.

There is good access to the building with a flat entrance and double doors leading into the venue.

There are lots of disabled parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and blue badge with you to the Customer Service desk in the mall where you will be given an exit ticket.

Cafe

The venue was spacious and there were plenty of tables I could fit my wheelchair underneath but there were no secluded booths or quieter areas.

The counter was high and it was difficult to order my own drink or pay for it due to being in a wheelchair.

The staff were polite and friendly.

Toilets

There is one disabled toilet which is located at the back of building.

The toilet was very tight for space  – there wasn’t a lot of room for my PA to assist.

The toilet paper dispenser was also a little high but the handrails, sink and soap dispenser were all at a reasonable height for a wheelchair user.

The lock on the toilet door was insecure, when I bumped against the door in my wheelchair due to the lack of space in the toilet, this caused the lock to open accidently which wasn’t very private.

Accessibility Rating

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Wetherspoons in the Docks

Wetherspoons in the Docks

18th October 2017

Parking and accessibility

The Lord High Constable of England is located in Gloucester Docks on the waterside.

There is good accessibility to the building with a flat entrance and double doors leading into the venue.

There are lots of disabled parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and the blue badge with you to customer service desk in the mall where you will be given an exit ticket.

Wetherspoons don’t operate via table service you are to place your order at the bar on arrival and then find your own table. The customer service I received at the bar was good, the staff were polite and friendly and the service was reasonably quick.

Restaurant

The venue is very spacious and there are plenty of seating areas suitable for wheelchairs. There are secluded booths if you need to get away from the noise.

Wetherspoons also have a service which allows you to download an app on your phone and you can order food this way rather than queuing at the bar. This is very useful for the disabled, deaf and non-verbal.

Toilets

There is one disabled toilet which is located close to the entrance. This requires a RADAR key. The toilet was adequate with enough room for a family member or PA to assist.

The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser were all accessible for a wheelchair user.

Accessibility Rating

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The Priory Harvester At St Oswalds Retail Park

The Priory Harvester At St Oswalds Retail Park

22nd August 2017

Parking and access

There are three disabled parking spaces close to the entrance of the building. There is a flat entrance leading in with a large double door.

There are also some outside benches suitable for a wheelchair user if you wanted to sit outside for a drink on a hot summer’s day.

I received good customer service throughout my visit. I was shown quickly to my table where they had already removed a chair so I could fit my wheelchair underneath straight away. My waiter Chris was very friendly and helpful and answered all of my questions and requirements.

They had taken the time to choose my table which was close to everything I needed – for example toilets, salad bar and drinks refill station.

Toilets

There is one disabled toilet at the back of the building which requires a RADAR key. There is enough room within the toilet for a wheelchair to turn around safely. There is also enough room for a family member or PA to assist the wheelchair user.

The toilet has handrails for both transfer sides, the sink, hand dryer and toilet paper dispenser are all accessible for a wheelchair user.

The toilets are nice and clean and safe to use and the lighting is nice and bright.

Restaurant

The restaurant serves breakfast from 9.00am to11.30am. The varied menu starts at 11.30am and ends at 10.00pm.

The restaurant has an open plan seating area but there are also quiet booths. The menus were nice and clear but they do not offer braille or large print menus.They are looking into it and I will update with any changes.

If a customer requires their food to be liquidised they will do this for you, however, you need to bring in your own liquidiser. They will also let you bring in your own food if you require it to be liquidised. They are happy to host groups of less able customers.

They allow guide dogs into the building and there was also some quiet music playing in the background.

Accessibility Rating

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Pizza Hut

Pizza Hut

21st June I visited Pizza Hut, Eastern Avenue.

Parking

There are two disabled parking spaces located at the front of the building.

There is a flat entrance leading into the venue with a large accessible, double door.

All the staff members were very helpful, friendly and well mannered. Our waitress was fantastic from start to finish and answered any of our questions.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair user and there is enough room for a wheelchair to turn around safely.There is enough room for a family member or PA to assist a wheelchair user.

The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is accessible for wheelchair users. The restaurant has an open plan seating area and lots of accessible tables.

There is a raised area of steps which is inaccessible by wheelchair users, however there is still plenty of easy access.

There are lots of booths and quiet corners to get away from the hustle and bustle.

The restaurant offer a larger print menu and braille menu for the visually impaired but they don’t offer a hearing loop for the deaf.

The menus are nice and light.

There is a moderate level of background music. This will get louder if the restaurant is full.

They allow all service dogs into the building.

 

Accessibility Rating

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The Comfy Pew

The Comfy Pew

13th June 2017

There is disabled parking located at Westgate Street Car and Coach Park.

There is a cobbled street leading up to the venue. This is quite uncomfortable for anyone in an electric wheelchair but navigable.

There is a flat entrance leading into the venue. This has a very narrow door, but it is accessible.

 

Inside there are tables and booths however, I couldn’t fit my wheelchair underneath any of them.

There are tables located outside which are a bit more accessible.

Unfortunately there are no disabled toilets located in the building.

Accessibility Rating

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The Dick Whittington

The Dick Whittington

9th June 2017

There is disabled parking located in the Westgate Street Car and Coach Park.

The pub actually has no accessible entrance. They do have portable ramps to use on the front entrance steps but these are not suitable for a power wheelchair.

We did attempt to use them to get into the building but the ramp wouldn’t take the weight of my wheelchair, which is quite compact.

The staff members were all very kind, helpful and friendly.

Also unfortunately there are no disabled toilets within the building.

To be able to ea,t we sat in the pub’s beer garden. There are a few tables outside that are wheelchair accessible. You do have to order your food at the bar. Therefore you will need someone who is able bodied to order your food for you.

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Accessibility Rating

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Hedley’s

Hedley’s

7th June 2017

There is disabled parking located at Westgate Street Car and Coach Park.

There is a flat entrance leading into the venue with a wide, accessible single door.

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All the staff members were very helpful, friendly and well mannered.

Nicola took the time out of her day to answer our questions.

Toilets

There is a disabled toilets located at the back of the back of the building. This toilet is accessible for a wheelchair user and surprisingly modern for a very old building – well done, Hedleys!

It is not large enough for a wheelchair to turn around in safely. There is room for a family member or PA to assist a wheelchair user. It was quite a tight squeeze and a little hard work to use the toilet, due to the space but they have made the effort to provide the facility.

The toilet has handrails for both transfer sides. The sink, paper towel dispenser and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright and the toilets are nice and clean and safe to use.

 

The coffee shop is accessible for wheelchair users, there is plenty of seating inside for wheelchair users and also tables outside the front which are also accessible.

They currently don’t offer a larger print menu or a braille menu for the visually impaired. They also do not offer a hearing loop for the deaf. This is something they are looking into.

The current menu is on a clipboard so a little heavy and awkward to hold.

There is a large chalk board above the till stating which coffees they offer. This is nice and large and easy to see.

The coffee shop lighting is nice and bright. They also allow guide dogs into the building.

Accessibility Rating

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The Sward Inn

The Sward Inn

31st May 2017

There is disabled parking located at the Westgate Street Car and Coach Park.

There is an accessible entrance into the venue –  however, the front door is very narrow. So this would be impossible for somebody in a large wheelchair.

 

You can sit in the section by the bar at the back of the building.

There is another seating area to the right hand side of the building however, this has a step leading down.

There is also seating available outside the pub on the street.

Toilets

Unfortunately there are no disabled toilets within the building.

They don’t have a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.

 

Accessibility Rating

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Caffetucci

Caffetucci

23rd May 2017

Access

There is disabled parking located at the Gloucester Docks car park or the Gloucester Quays outlet shopping centre.

There is a large accessible double door leading into the venue.

The staff were very helpful, friendly and well mannered.

Toilets

There is a disabled toilet located at the back of the building to the left hand side.

The toilets are accessible for wheelchair users, there is just enough room for a wheelchair to turn around in safely and there is also enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting in the toilet is nice and bright, the toilets are nice and clean and safe to use.

 

There are lots of accessible tables both, inside and outside the cafe.

Accessibility Rating

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Prezzo

Prezzo

5th May 2017

There is disabled parking located at the Ladybellegate Street car park, Blackfriars car park or the Longsmith Street car park. Theses are a short walk from the restaurant.

There is a flat entrance leading into the venue with a large accessible double door.

 All the staff members were very helpful and friendly.

Toilets

There is a disabled toilet located to the left at the back of the building.

The toilet is wheelchair accessible, there is enough room for a wheelchair to turn around in safely and enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lighting is nice and bright, the toiles are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible. The seating plan is open with lots of tables but no booths.

They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.

There is music playing in the background which we did find quite loud.

The lighting in the restaurant is nice and bright.

Accessibility Rating

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Patisserie Valerie

Patisserie Valerie

3rd May 2017

Today I visited Patisserie Valerie.

Due to the Patisserie Valerie coffee shop being located in Gloucester City Centre, the closest disabled parking is located in the Eastgate shopping centre car park.

There is a flat entrance leading into the venue, with a large accessible double door.

Toilets

There is a disabled toilet located at the back building.

The toilet is wheelchair accessible.

It is large enough for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides, however the handrail on the wall is loose. I did inform management and they said that they would be fixing the problem.

Coffee Shop

The coffee shop has lots of tables, quiet corners and long seated booths.

I did struggle with fitting my wheelchair underneath the tables and consequently I had to remove my foot plates. 

Accessibility Rating

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Tank

Tank

26th April 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre or at the Gloucester Docks car park, which has x 6 disabled parking spaces.

There is a ramp leading from road at The Quays down to the restaurant.

There is quite rough ground leading up to the entrance, this is quite uncomfortable if you are in an electric or manual wheelchair.

There is a flat entrance leading up to the large accessible double door.

Once inside we found out where our reserved table was, after we waited for ten minutes we found out we had to get our own menus from the bar. Due to there not being a dropped section of the bar, this is really difficult for wheelchair users.

I also found this difficult when paying for my food and choosing my choice of drink as I couldn’t see the top of the bar.

I struggled with communication with Tank when trying to organise my visit, I e-mailed a couple of times with no response.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair users, there is enough room for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

 The sink, paper towel dispenser and toilet paper dispenser are all accessible for wheelchair users.

 The lighting is nice and bright, the toilets are clean and safe to use.

Restaurant

The entrance to restaurant has a very narrow walkway which is not great for a large wheelchair.

There are a number of large tall tables, these are not accessible for wheelchair users.

There are five small tables which are accessible for wheelchair users.

They don’t offer a larger print menu for visually impaired and they don’t offer a hearing loop for the deaf.

The menus that they have are very large, however, the writing is very small.

There are no drinks menus so you have to go to the bar to check out what they have on offer, however there in no lowered section of the bar so this is no good for somebody in a wheelchair.

 There is quiet music playing in the background.

The lighting is nice and bright in the restaurant.

Accessibility Rating

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Chimichanga

Chimichanga

31st March 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre.

There are two large, accessible, double doors leading into the venue.

The staff were friendly and helpful, the manager Roland took the time out of his day to answer our questions.

Toilets

There is a disabled toilet located at the back of the building.

It is accessible for wheelchair users, it is also large enough for a wheelchair to turn around safely and there is enough room for a PA or family member to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They are open 11.30am until 11pm and 11.30pm Fridays and Saturdays.

They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.

The seating plan is open with lots of booths and long seated booths.

If you require your food liquidised they can help with this facility.

There is quiet music playing in the background.

The lighting In the restaurant is nice and bright.

They allow guide dogs into the building.

Accessibility Rating

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Portivo Lounge

Portivo Lounge

21st March 2017

There is disabled parking located in the Gloucester Quays Outlet Shopping Centre.

There is a large double accessible entrance into the venue.

The staff members were very friendly, helpful and well mannered. They took the time out of the day to answer our questions.

When we were leaving the restaurant, it was raining and the staff members offered us an umbrella so we didn’t get wet, whilst walking back to the car 🙂

Toilets

There are disabled toilets located at the back of the building.

These are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and large enough for a PA or family member to assist a wheelchair user.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet has a handrail for both transfer sides.

The lockable toilet doesn’t require a RADAR key.

The lighting is quite dim within the toilet.

The toilets are nice and clean and safe to use.

Restaurant

The restaurant is accessible for wheelchair users.

They also offer a selection of baby toys, to keep your babies entertained 🙂

Food can be ordered Monday to Sunday, 9am until 10pm.

At the moment they don’t offer a larger print menu, braille menu or hearing loop.

They do however, offer a vegan and gluten free menu.

The menus are nice and light, they offer special cards located on the menu stands.

The seating plan is open with a couple of quiet corners. They offer two long seats against the wall.

If you require your food to be liquidised they can offer this facility – if not, they are happy for you to bring your own food.

There is music playing in the background of at mid volume.

The lighting in the restaurant is quite dim but okay if you sit by a window.

They allow guide dogs into the building.

 

Accessibility Rating

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Brewhouse and Kitchen

Brewhouse and Kitchen

10th March 2017

There is disabled parking located in the Gloucester Quays outlet shopping centre.

There is a large accessible entrance leading into the venue.

The staff members were friendly and well-mannered and the manager, Shane, took the time out of his day to show us around and answer our questions.

Toilets

There are disabled toilets located at the back of the building.

They are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.

The toilet has handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet requires a RADAR key.

The lighting is nice and bright. However, the lightbulb was flickering but the manager said he was sorting it out that day.

Restaurant

The restaurant is wheelchair accessible.

The seating plan is open with one large long booth.

There is more seating available upstairs which might be quieter, for people wanting to get away from the hustle and bustle.

They serve food from 12.00pm until 10pm Monday to Saturday and until 9pm on Sundays.

They currently don’t offer larger print menu, braille or a hearing loop but this is something that is coming soon!

If you require your food to be pureed they can help with this facility. If not they are happy for you to bring in your own food.

There is music being played in the background, which is quite loud.

The lighting is really good and very bright.

They allow guide dogs and all other dogs into the building.

Accessibility rating

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Coal Grill & Bar

Coal Grill & Bar

3rd March 2017

There is disabled parking located in The Quays outlet centre.

There is a large accessible double door leading into the venue.

The staff are very friendly, well-mannered and helpful. Aga, the General Manager took the time out of her day to show us around and answer our questions. Our waiter, Brendon, made our experience more enjoyable.

There is a disabled toilet located on the ground floor. The toilet is accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable  toilet requires a RADAR key.

There is enough lighting, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

They serve food from 9am until 10pm.

The restaurant has large open plan seating, with lots of booths and quiet areas. It can become very loud and busy at the weekends.

They currently don’t offer larger print menus, braille or a hearing loop.

If you require your food to be liquidised they can offer this facility, or they are happy for you to bring in your own food.

There is quiet music playing in the background.

The lighting is quite dim within the venue but okay if you sit by the window – in daylight!

They also allow guide dogs into the building.

 

Accessibility Rating

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Nando’s

Nando’s

1st March 2017

There is disabled parking available in the Gloucester Quays outlet centre.

There is an accessible entrance leading into the venue.

The staff members were friendly and well-mannered and helped to answer all our questions.

There is a disabled toilet located at the back of the building, the toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely, although there isn’t a lot of room. There is enough room for a PA or family member to assist a wheelchair user.

There are hand rails for both transfer sides.

The sink hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet requires a RADAR key.

There is enough lighting, the toilets are nice and safe to use.

The restaurant is accessible for wheelchair users.

The seating plan is open, there is a large round booth in the middle of the room and there are also 4 other booths.

They serve food from 11am until 10.30pm.

They offer a larger print menu and braille menu for the visually impaired.

They currently don’t offer hearing loops for the deaf.

If you require your food to be liquidised they don’t offer this facility. However, they are happy for you to bring in your own food.

The lighting is nice and bright within the building.

They allow guide dogs into the building.

Accessibility Rating

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The Wharf House

The Wharf House

28th February 2017

There are two disabled parking spaces located in the car park.

There is a ramp leading from the car park to the venue, this takes you to a large accessible entrance.

The staff are very friendly and welcoming, our waitress Tessa took the time out of her day to show us around and answer our questions.

There is a disabled toilet located to the left of the restaurant, this toilet is also shared with the ladies. They are accessible for wheelchair users. They are large enough for a wheelchair to turn around in safely, but it is a little bit tight. There is enough room for a PA or family member to assist a wheelchair user.

They have handrails for both transfer sides.

The level of the sink is okay however, the soap and hand dryer are too high.

The lockable toilet doesn’t require a RADAR key.

There is good lighting, the toilets are clean and safe to use.

The restaurant is wheelchair accessible.

The seating plan is open, with one corner table.

There is plenty of seating outside for the warmer summer months.

They don’t offer larger print menus or braille for the visually impaired, but this is something they are looking into. They do have a magnifying glass if requested.

If anyone requires their food to be liquidised, then they can help with this. Or they are happy for you to bring in your own food.

There is quiet music playing in the background.

The lighting is very good and very bright.

They allow guide dogs into the building.

Accessibility Rating

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The Fountain Inn

The Fountain Inn

 

7th February 2017

The Fountain Inn has a large rear garden, a large rear entrance and garden. there is also an accessible entrance via Westgate Street. Inside there is a ramp that leads down to the disabled toilet and function room.

The disabled toilet is located to the left hand side. There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all at an accessible height.

The bar is wheelchair accessible if you wish to dine. There are special chalk board menus located in each area so you don’t have to go too far for a specials board. At present they do not offer a larger print  or braille menu for the visually impaired. However, this is something Kieran is looking into.

They also offer a function room which you can hire free of charge, food and drink can also be provided.

This function room can also be a quiet room.

There is an accessible side entrance as well as the entrance inside the building.

Guide dogs and all other dogs are welcome.

Accessible Rating

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Café Rene

Café Rene

7th February 2017

There is no disabled parking outside the restaurant. However, there is disabled parking available at Longsmith Street pay and display parking. This is a very short walk to the restaurant.

There is a cobbled path leading up to the entrance.

There are large double doors leading into the building that are wheelchair accessible.

The manager Kieron took the time out of his day to show us around, he was very kind and helpful. We enjoyed a lovely cup of tea and coffee whilst we chatted.

There are disabled toilets. These are located on the ground floor to the right of the entrance. These toilets, though large enough, are currently not ideal for wheelchair users, due to not having handrails to safely transfer and a door that won’t close properly. Kieron said he is going to look into these issues and we will hopefully revisit  soon to reassess the situation. The basin and soap dispenser are adequate. However, the hand dryer is too high. There is enough room within the toilet for a PA or family member to assist a wheelchair user. The toilets are nice and clean and safe to use.

The restaurant is wheelchair accessible, there is plenty of room and plenty of tables within the restaurant. They have special chalk board menus located in each room, so you don’t have to look far for a specials board.

At present they don’t offer a larger or braille menu for the visually impaired or a hearing loop for the deaf. This is something that Kieron is looking into.

They serve food from 12pm to 10pm 7 days a week.

They have a live band on a Wednesday at 9pm and a Friday at 11pm.

Accessibility Rating

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