Brewhouse & Kitchen | 7th March 2018

Parking

The Brewhouse & Kitchen is located in Cheltenham Brewery quarter therefore there is no specific customer parking. There is an NCP car park just opposite the premises, they do offer disabled spaces however, they don’t offer discounted or free parking for blue badge holders. There is some on street pay and display just outside the brewery as well as double yellow lines to park on if you have a blue badge.

Accessibility

There are large, manual, double doors to enter the building with a flat entrance. The doors are quite heavy.

I visited on a week day at lunch time so it was fairly quiet and I found my own table to sit at, in the evening a staff member would show you to a table. Most of the venue is on the ground floor and is all accessible for a wheelchair apart from a small upstairs area with a few extra tables.

When walking into the bar/restaurant you are greeted with the smell of beer brewing. There was some quiet music playing in the background and it was nice and bright within the building. There are quite a few tables in the restaurant that are not suitable for a wheelchair, for example raised benches and barrels which have been converted into tables which add to the brewhouse effect. There are however, still plenty of tables that are suitable for a wheelchair and I made sure I was able to fit underneath several of them comfortably.

They do not offer braille or large print menus for the visually impaired and do not offer hearing loops for the deaf but the staff are willing to help read through the menu with you.

The restaurant is open plan and there aren’t any secluded booths but there a few quieter corners if you wanted to get away from the hustle and bustle.

The fire exit is up a few raised stairs so could cause difficulty for an electric wheelchair.

There is no lowered section to the bar so would be difficult for a wheelchair user to pay at the bar, however you are able to pay at the table by card or cash.

Customer Service

My PA went up to the bar to order our drinks, the gentleman serving was very polite, helpful and friendly and bought our drinks over to our table. He helped move the furniture, so I could fit my wheelchair under a table and also answered all of my extra questions for the assessment.

Toilets

There is a disabled toilet located on the righthand side of the bar. The toilet was nice and spacious inside with plenty of room for my wheelchair.

There were handrails to transfer and the sink, soap dispenser and hand dryer were all at a lowered height for wheelchair user.

There were some sanitary bins in the toilet and they were in the corner of the room and out of the way.

A RADAR key is required for the door

Accessibility Rating