by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Bella Italia | 21st March 2017
Parking
There is lots of accessible parking in Gloucester Quays car park you can park here for free for 4 hours with a blue badge.
Accessibility
There is a large accessible double door leading into the venue. The restaurant is all wheelchair accessible. They offer a larger print menu and a braille menu for the visually impaired.
The seating plan is open with quite a few booths. There are plenty of quite corners within the venue. The 4 corners of the restaurant have adjustable speakers, for those wanting a quieter meal. If you require your food to be liquidised they can offer this facility, or if not they are happy for you to bring in your own food.
The lighting is nice and bright in the restaurant and they allow guide dogs into the building.
Toilets
There is an accessible toilet located at the back of the building. The toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
Customer Service
The staff members were extremely friendly, very kind and well mannered. Dan the manager, was so lovely and helpful and he made our visit even more enjoyable. He was more than happy to take the time out of his day to answer our questions.
by Christian Drewitt | Gloucester, Restaurants
Parking
There is lots of accessible parking in Gloucester Quays car park you can park here for free for 4 hours.
Accessibility
There is an accessible entrance leading into the venue, with a large double door along the side on the building.
There are a lot of tables located around the restaurant. There is one booth located to the right-hand side of the restaurant if you wanted to get away from any noise, although the restaurant wasn’t overly noisy, there was some quiet music playing in the background. There is one long seated booth and a couple quiet corners.
There are a few special chalk boards with menu choices located around the building.
If you require your food to be liquidised they can help with this facility. If not they are happy for you to bring in your own food. They currently don’t offer a larger print menu, a braille menu or a hearing loop.
Toilets
There is an accessible toilet located at the back of the building. There is a ramp needed to access these toilets, the staff will help with accessing and using this ramp.
The toilets are accessible for wheelchair users, it is large enough for a wheelchair to turn around in and large enough for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
There is enough lighting, the toilets are nice and clean and safe to use.
Customer Service
The staff are friendly, helpful and well mannered. The manager Ella, took the time out of her day to show us around and answer our questions.
by Christian Drewitt | Gloucester, Restaurants
Dr Fosters | 11th May 2018
Parking
There is accessible parking located at the Herbert Warehouse or the Gloucester Docks car park where you can park for 3 hours for free with a blue badge, these spaces can be often be filled during busy times so you can also park in the Quays car park which isn’t far to walk or travel by wheelchair.
Accessibility
There are a set of stairs leading down to the entrance or a paved ramp to the left hand side, which leads to a large accessible double door. The restaurant is wheelchair accessible and the seating plan is open with lots of space and accessible tables. There are plenty of booths and quiet corners if you’d like to be out of the way.
There is an outdoor area with some benches which looks out onto the waterfront which is pleasant, there are some stairs leading out of the conservatory outdoors so this is only accessible for a wheelchair by going round the outside of the building via the front entrance. The staff are happy to show you round and help bring drinks over in this instance. The lower part to the conservatory is also accessible.
There is no lowered section of the bar which could make it a little difficult for wheelchair users to order drinks at the bar, especially if it is busy. You also need to place your food and drink order at the bar, which isn’t entirely obvious. They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop.
The lighting within the restaurant is nice and bright, there is quiet music playing in the background. They also allow guide dogs.
Toilets
There is a accessible toilet located to the left hand side as you enter the building. The toilet is wheelchair accessible, it is not large enough for a wheelchair to turn around in but there is enough room for a family member or PA to assist a wheelchair user. There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Côte Brasserie | 17th January 2018
Parking
The restaurant is located in Gloucester quays, therefore there is ample accessible parking in Gloucester Quays or Gloucester Docks car park.
Accessibility
There is a flat entrance with a wide manual door leading into the restaurant. There were plenty of tables I was able to fit my wheelchair underneath comfortably.
They don’t offer larger print or braille menus and the regular menus are very small print so no good for somebody with a visual impairment. The staff are very helpful and would read this out for you if requested.
The restaurant is open plan and there are no secluded booths, there was quiet music playing in the background.
The walkways through the restaurant were all wide enough to navigate my wheelchair through.
Customer Service
The service I received was excellent, the waiter held the door open for me upon arrival and gave me a choice of any table. The waitress that took our order was very helpful and the food was served quickly.
Toilets
The accessible toilet is located at the back of the building, the door is behind a curtain. The staff showed me to the toilet and held the curtain and door open for me.
The toilet was very spacious inside, the lighting was good and it was nice and clean.
The sink, toilet paper dispenser and hand dryer were all at a reasonable height for a wheelchair user.
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Coffee Lab | 15th December 2017
Parking
The Coffee Lab is located in Gloucester Docks, there are plenty of accessible parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk to the restaurant.
Accessibility
The Coffee Lab café is located within the restaurant the Grillshed, please read the full review here to read about accessibility and toilets within Coffee Lab/Grill Shed.
You can also order drinks to takeaway.
Customer Service
I was served by the manager Jack who was very welcoming and friendly our drinks were served quickly and efficiently.
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Grill Shed | 5th April 2017
Parking
The Grill Shed is located in Gloucester Docks, there are plenty of accessible parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk to the restaurant.
Restaurant
There is a large accessible entrance leading into the venue.
The staff members are all very friendly, well-mannered and helpful. Jody took the time out of his day to answers our questions.
They currently don’t offer a larger print menu or braille menu for the visually impaired however, these have been ordered and are coming soon.
They do however offer a gluten free menu, a blender if you require your food to be liquidised and a baby bottle warming facility.
The seating plan is open, with plenty of booths and quiet corners. There is quiet music playing in the background.
The restaurant lighting is nice and bright.
They allow guide dogs in to the building.
Toilets
There is an accessible toilet located at the back of the building. There is a ramp leading up to the toilet, this will take you down a corridor. The lighting is quite dim down the corridor.
The toilet is wheelchair accessible and is just large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.
The toilet has handrails for both transfer sides.
The sink and toilet paper dispenser are accessible for wheelchair users. However, the hand dryer is slightly too high for a wheelchair user. The lighting is nice and bright, the toilets are clean.
by Christian Drewitt | Attraction, Gloucester, Leisure
16th November 2017 – 24th December 2017
I visited the Christmas market at Gloucester Quays where there are lots of nice stalls selling Christmas items and food. It is a great atmosphere and I would recommend a visit. There is also an ice rink next to the market, read about it here!
Parking
There are plenty of accessible parking spaces located in the Quays car park where you can park for free for up to four hours with a blue badge. It is about a five minute journey in a wheelchair from the car park down to the ice rink. Read Gloucester Quays parking review here
Accessibility
The accessibility around the market was good and I was able to access all areas in my wheelchair. All of the stalls were accessible and I was able to view the items on sale. Some of them were quite high but the stall assistants were happy to come round and help if required.
There are a few ramps around the market to help you get around and leading up to the two bar areas.
Toilets
There are some temporary portable toilets with an accessible toilet however, the facilities in the toilet weren’t great and it was very small. There are also the toilets inside the Gloucester Quays shopping centre which have excellent disabled facilities. Read my full review here
by Christian Drewitt | Gloucester, Restaurants
18th October 2017
Parking and accessibility
Caffé Nero is located in Gloucester Docks just outside The Quays shopping centre.
There is good access to the building with a flat entrance and double doors leading into the venue.
There are lots of accessible parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and blue badge with you to the Customer Service desk in the mall where you will be given an exit ticket.
Cafe
The venue was spacious and there were plenty of tables I could fit my wheelchair underneath but there were no secluded booths or quieter areas.
The counter was high and it was difficult to order my own drink or pay for it due to being in a wheelchair.
The staff were polite and friendly.
Toilets
There is one accessible toilet which is located at the back of building.
The toilet was very tight for space – there wasn’t a lot of room for my PA to assist.
The toilet paper dispenser was also a little high but the handrails, sink and soap dispenser were all at a reasonable height for a wheelchair user.
The lock on the toilet door was insecure, when I bumped against the door in my wheelchair due to the lack of space in the toilet, this caused the lock to open accidently which wasn’t very private.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
26th April 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre or at the Gloucester Docks car park, which has 6 accessible parking spaces.
There is a ramp leading from road at The Quays down to the restaurant.
There is quite rough ground leading up to the entrance, this is quite uncomfortable if you are in an electric or manual wheelchair.
There is a flat entrance leading up to the large accessible double door.
Once inside we found out where our reserved table was, after we waited for ten minutes we found out we had to get our own menus from the bar. Due to there not being a dropped section of the bar, this is really difficult for wheelchair users.
I also found this difficult when paying for my food and choosing my choice of drink as I couldn’t see the top of the bar.
I struggled with communication with Tank when trying to organise my visit, I e-mailed a couple of times with no response.
Toilets
There are accessible toilets located at the back of the building.
They are accessible for wheelchair users, there is enough room for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, paper towel dispenser and toilet paper dispenser are all accessible for wheelchair users.
The lighting is nice and bright, the toilets are clean and safe to use.
Restaurant
The entrance to restaurant has a very narrow walkway which is not great for a large wheelchair.
There are a number of large tall tables, these are not accessible for wheelchair users.
There are five small tables which are accessible for wheelchair users.
They don’t offer a larger print menu for visually impaired and they don’t offer a hearing loop for the deaf.
The menus that they have are very large, however, the writing is very small.
There are no drinks menus so you have to go to the bar to check out what they have on offer, however there in no lowered section of the bar so this is no good for somebody in a wheelchair.
There is quiet music playing in the background.
The lighting is nice and bright in the restaurant.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
31st March 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre.
There are two large, accessible, double doors leading into the venue.
The staff were friendly and helpful, the manager Roland took the time out of his day to answer our questions.
Toilets
There is an accessible toilet located at the back of the building.
It is accessible for wheelchair users, it is also large enough for a wheelchair to turn around safely and there is enough room for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
They are open 11.30am until 11pm and 11.30pm Fridays and Saturdays.
They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.
The seating plan is open with lots of booths and long seated booths.
If you require your food liquidised they can help with this facility.
There is quiet music playing in the background.
The lighting In the restaurant is nice and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
21st March 2017
There is accessible parking located in the Gloucester Quays Outlet Shopping Centre.
There is a large double accessible entrance into the venue.
The staff members were very friendly, helpful and well mannered. They took the time out of the day to answer our questions.
When we were leaving the restaurant, it was raining and the staff members offered us an umbrella so we didn’t get wet, whilst walking back to the car 🙂
Toilets
There are accessible toilets located at the back of the building.
These are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and large enough for a PA or family member to assist a wheelchair user.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The toilet has a handrail for both transfer sides.
The lockable toilet doesn’t require a RADAR key.
The lighting is quite dim within the toilet.
The toilets are nice and clean and safe to use.
Restaurant
The restaurant is accessible for wheelchair users.
They also offer a selection of baby toys, to keep your babies entertained 🙂
Food can be ordered Monday to Sunday, 9am until 10pm.
At the moment they don’t offer a larger print menu, braille menu or hearing loop.
They do however, offer a vegan and gluten free menu.
The menus are nice and light, they offer special cards located on the menu stands.
The seating plan is open with a couple of quiet corners. They offer two long seats against the wall.
If you require your food to be liquidised they can offer this facility – if not, they are happy for you to bring your own food.
There is music playing in the background of at mid volume.
The lighting in the restaurant is quite dim but okay if you sit by a window.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Attraction, Gloucester, Leisure, Recommended Venues
15th March 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre.
There are 3 large accessible entrances into the venue, these are automatic doors.
The staff members were friendly helpful and well mannered.
Paula took the time out of her day to answer our questions.
Toilets
There is an accessible toilet located on the first floor. To access these toilets you will need to use the escalator or the lift provided on the ground floor.
The toilets are accessible for wheelchair users, there is enough space for a wheelchair to turn around in safely and enough space for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Lift
There is a lift located at the back of the building on the ground floor.
This lift is accessible for wheelchair users, it is not large enough for a wheelchair to turn around in safely but there is room for a family member or PA to assist a wheelchair user.
The lift has easy to reach buttons, both on the outside and on the inside of the lift.
The lighting inside the lift is really bright.
Cinema Screens and Services
All 11 screens of the cinema offer audio described service. This service offers a headset to tell you about what is going on in the film.
Every screen apart from screens 2,7 and 10 offer an access box. These boxes are for wheelchair users only.
To access these boxes you have to use the lift, a member of staff will take you up as a key is required in the lift.
They have a lower section at the bar/ticket sales for wheelchair users. They also have a hearing loop on the bar/ticket sales.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Attraction, Gloucester, Leisure, Recommended Venues
15th March 2017
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
10th March 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre.
There is a large accessible entrance leading into the venue.
The staff members were friendly and well-mannered and the manager, Shane, took the time out of his day to show us around and answer our questions.
Toilets
There are accessible toilets located at the back of the building.
They are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.
The toilet has handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
The lighting is nice and bright. However, the lightbulb was flickering but the manager said he was sorting it out that day.
Restaurant
The restaurant is wheelchair accessible.
The seating plan is open with one large long booth.
There is more seating available upstairs which might be quieter, for people wanting to get away from the hustle and bustle.
They serve food from 12.00pm until 10pm Monday to Saturday and until 9pm on Sundays.
They currently don’t offer larger print menu, braille or a hearing loop but this is something that is coming soon!
If you require your food to be pureed they can help with this facility. If not they are happy for you to bring in your own food.
There is music being played in the background, which is quite loud.
The lighting is really good and very bright.
They allow guide dogs and all other dogs into the building.
Accessibility rating
by Christian Drewitt | Gloucester, Restaurants
3rd March 2017
There is accessible parking located in The Quays outlet centre.
There is a large accessible double door leading into the venue.
The staff are very friendly, well-mannered and helpful. Aga, the General Manager took the time out of her day to show us around and answer our questions. Our waiter, Brendon, made our experience more enjoyable.
There is an accessible toilet located on the ground floor. The toilet is accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.
The toilet has a handrail for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
There is enough lighting, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
They serve food from 9am until 10pm.
The restaurant has large open plan seating, with lots of booths and quiet areas. It can become very loud and busy at the weekends.
They currently don’t offer larger print menus, braille or a hearing loop.
If you require your food to be liquidised they can offer this facility, or they are happy for you to bring in your own food.
There is quiet music playing in the background.
The lighting is quite dim within the venue but okay if you sit by the window – in daylight!
They also allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
8th March 2017
There is accessible parking located in The Quays outlet shopping centre.
There is an accessible entrance into the venue.
The staff were friendly and helpful, the manager took the time to answer our questions.
Toilets
There is an accessible toilet located at the back of the building.
It is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and are large enough for a PA or family member to assist a wheelchair user.
The toilet has a handrail for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet doesn’t require a RADAR key.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
The seating plan is open with one long booth and two square booths.
They serve food from 11.30am until 10pm Sunday to Thursday and 11pm on Friday and Saturday.
They offer a larger print menu and braille menu for the visually impaired and a hearing loop for the deaf.
If you require your food to be liquidised they don’t offer this facility. Unless you are with a party of 10 or more, they don’t allow people to bring their own food.
There is quiet music playing in the background.
The restaurant lighting is nice and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
1st March 2017
There is accessible parking available in the Gloucester Quays outlet centre.
There is an accessible entrance leading into the venue.
The staff members were friendly and well-mannered and helped to answer all our questions.
There is an accessible toilet located at the back of the building, the toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely, although there isn’t a lot of room. There is enough room for a PA or family member to assist a wheelchair user.
There are hand rails for both transfer sides.
The sink hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
There is enough lighting, the toilets are nice and safe to use.
The restaurant is accessible for wheelchair users.
The seating plan is open, there is a large round booth in the middle of the room and there are also 4 other booths.
They serve food from 11am until 10.30pm.
They offer a larger print menu and braille menu for the visually impaired.
They currently don’t offer hearing loops for the deaf.
If you require your food to be liquidised they don’t offer this facility. However, they are happy for you to bring in your own food.
The lighting is nice and bright within the building.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
28th February 2017
There are two accessible parking spaces located in the car park.
There is a ramp leading from the car park to the venue, this takes you to a large accessible entrance.
The staff are very friendly and welcoming, our waitress Tessa took the time out of her day to show us around and answer our questions.
There is an accessible toilet located to the left of the restaurant, this toilet is also shared with the ladies. They are accessible for wheelchair users. They are large enough for a wheelchair to turn around in safely, but it is a little bit tight. There is enough room for a PA or family member to assist a wheelchair user.
They have handrails for both transfer sides.
The level of the sink is okay however, the soap and hand dryer are too high.
The lockable toilet doesn’t require a RADAR key.
There is good lighting, the toilets are clean and safe to use.
The restaurant is wheelchair accessible.
The seating plan is open, with one corner table.
There is plenty of seating outside for the warmer summer months.
They don’t offer larger print menus or braille for the visually impaired, but this is something they are looking into. They do have a magnifying glass if requested.
If anyone requires their food to be liquidised, then they can help with this. Or they are happy for you to bring in your own food.
There is quiet music playing in the background.
The lighting is very good and very bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
22nd February 2017
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
22nd February 2017
There is accessible parking within The Quays Outlet Shopping Centre.
The side doors are the accessible entrance for wheelchair users.
There are accessible toilets located to the right of the entrance. They are accessible for wheelchair users.
They are not quite large enough for a wheelchair to turn around safely in but there is room for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible, the accessible access is at the top of the restaurant. There is large open plan seating with round and square tables. There is a quiet corner of the restaurant, if you wish to be away from the hustle and bustle.
There is quiet music playing in the background and lighting is nice and bright.
They also allow guide dogs into the building.
They don’t offer a larger print menu or braille for the visually impaired or a hearing loop for the deaf but this is something they are looking into.
They do however, have a dietary requirement menu which contains gluten free and vegan options.
There are specials boards which are located outside as you walk in the building.
For anyone requiring their food to be liquidised then the restaurant can help with this or they are happy for you to bring in your own food.
The customer service was fantastic from start to finish. The manager Rhys took the time out of his day, to show around the building and answer our questions. Our waitress Sofi was very kind and friendly and made our lunch more enjoyable and made us feel very welcome.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
15th February 2017
There is accessible parking in The Quays outlet shopping mall. They do offer a drop off point right outside the door.
There is a large accessible entrance into the venue.
The staff members are friendly and well mannered, Simon took the time out of his day to show us around the venue.
Toilet
There is an accessible toilet located at the back of building. The toilet is accessible for wheelchair users and is large enough for a wheelchair to turn around in safely. There is also enough room within the toilet for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
There is good bright lighting, the toilets are nice and clean and safe to use.
Accessibility
The restaurant is wheelchair accessible, it is advisable to call and pre-book if you have a very large wheelchair.
The seating plan is open, they do however, have 3 booths and also offer a quiet corner for anyone wishing to be away from the hustle and bustle.
They offer a larger print menu, a braille menu and an allergy & dietary requirements menu.
There are 3 chalk board special menus, so you don’t have to look too far. They also put a little note inside the menus, containing the daily specials.
If anyone requires their food to be liquidised the restaurant doesn’t have the facilities to do this. However, they are happy for people to bring in their own food or happy to help if they have their own machine.
There is quiet music playing in the background.
The restaurants lighting is and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
15th February 2017
Accessibility Rating
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