Janes Pantry | 10th January 2018

Parking

Janes Pantry is located in the town centre therefore there is no customer parking. The nearest car park is Kings Walk which has plenty of accessible parking.

Accessibility

There was a wide manual door on the righthand side of the café, there were plenty of tables that were suitable to fit a wheelchair underneath however, the aisles between the tables were quite narrow. This made getting to the counter quite difficult as they don’t offer table service.

The seated area is all open and there are no secluded booths. All the menus are on a board so this is difficult for somebody who has a visual impairment.

Customer Service

The service received was average, my drink was served quickly however the staff could have been more accommodating for a wheelchair user.

Toilets

The accessible toilet is located at the back of the building, this isn’t that easy to get to due to the narrow aisles within the café. The turning point into the toilet through the door is also quite tight.

The facilities within the toilet are all fine there are handrails for a left and right-hand transfer and the sink and toilet paper dispenser were both at a reasonable height for a wheelchair user but the hand dryer was too high.

The toilets were nice and clean.

Accessibility Rating