by Christian Drewitt | Gloucester, Toilets
Kings Square Accessible Toilet | 10th April 2019
Accessibility Rating
Physical
Three out of five
Sensory
Five out of five
Location: Robert Raikes House
36-38 Southgate Street
Gloucester
GL1 2DR
Wayfinding
Robert Raikes is based to the left as you exit Eastgate Centre. The community toilet scheme leaflet outlines that Robert Raikes is on Southgate street, which is clearly signposted throughout Eastgate Centre.
It is unclear that Robert Raikes is involved in the community toilet scheme without the leaflet, and if you were new to Gloucester it may be difficult to find as the signage is not clear.
Entrance
The doors into the Robert Raikes are very heavy and would be difficult for a wheelchair user to open alone. Once inside the pub there is signage to the standard toilets upstairs, however there is no signage to the disabled toilet. It is located in the back of the restaurant and may involve asking a member of staff for directions as it would not be easy to find without prior knowledge.
IMAGE Lowered grab-rail on door and easy lock door handle
Inside the WC
The doorway into the WC is 900mm wide which is 50mm below minimum requirements.
The WC is quite small, only just meeting minimum requirements and although there is space to turn in a wheelchair and an assistant, it is a bit of a squeeze.
There is a right-hand transfer, however a peddle bin and toilet brush obstruct this space which can cause difficulty for a wheelchair user.
The emergency pull cord is located to the right of the toilet. The lowest ring on the cord is only just off the ground at 3cm. This is too low as it would not be possible to pull on the cord enough at this height to raise the alarm. The second pull ring is 54cm from the floor which is also too low to reach easily from the toilet.
The toilet has a push button flush which can be difficult for people with limited dexterity.
There are handrails situated next to the sink, under the toilet roll dispenser and on the left of the toilet, as well as a drop-down rail. The sink is situated close to the toilet and all amenities are at a lowered height that is suitable for a wheelchair user of person of smaller stature.There is a coat hook on the door, but it is too high.
The WC has good lighting with no off-putting smell and the wall colour contrasts the handrails and toilet so they can be easily distinguished.
There is a caution sign on the basin warning of very hot water, however the font is slightly small and may be difficult for someone to read with visual impairments.
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Bella Italia | 21st March 2017
Parking
There is lots of accessible parking in Gloucester Quays car park you can park here for free for 4 hours with a blue badge.
Accessibility
There is a large accessible double door leading into the venue. The restaurant is all wheelchair accessible. They offer a larger print menu and a braille menu for the visually impaired.
The seating plan is open with quite a few booths. There are plenty of quite corners within the venue. The 4 corners of the restaurant have adjustable speakers, for those wanting a quieter meal. If you require your food to be liquidised they can offer this facility, or if not they are happy for you to bring in your own food.
The lighting is nice and bright in the restaurant and they allow guide dogs into the building.
Toilets
There is an accessible toilet located at the back of the building. The toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
Customer Service
The staff members were extremely friendly, very kind and well mannered. Dan the manager, was so lovely and helpful and he made our visit even more enjoyable. He was more than happy to take the time out of his day to answer our questions.
by Christian Drewitt | Gloucester, Restaurants
Parking
There is lots of accessible parking in Gloucester Quays car park you can park here for free for 4 hours.
Accessibility
There is an accessible entrance leading into the venue, with a large double door along the side on the building.
There are a lot of tables located around the restaurant. There is one booth located to the right-hand side of the restaurant if you wanted to get away from any noise, although the restaurant wasn’t overly noisy, there was some quiet music playing in the background. There is one long seated booth and a couple quiet corners.
There are a few special chalk boards with menu choices located around the building.
If you require your food to be liquidised they can help with this facility. If not they are happy for you to bring in your own food. They currently don’t offer a larger print menu, a braille menu or a hearing loop.
Toilets
There is an accessible toilet located at the back of the building. There is a ramp needed to access these toilets, the staff will help with accessing and using this ramp.
The toilets are accessible for wheelchair users, it is large enough for a wheelchair to turn around in and large enough for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
There is enough lighting, the toilets are nice and clean and safe to use.
Customer Service
The staff are friendly, helpful and well mannered. The manager Ella, took the time out of her day to show us around and answer our questions.
by Christian Drewitt | Cheltenham, Hotels, Recommended Venues
Jurys Inn – Cheltenham | 27th April 2018
Parking
There are six accessible parking spaces located right at the front of the building with easy access into the hotel. There was also one accessible parking space in the rear car park close to the leisure centre. Once checked in it is easier to gain access via the leisure club entrance as it is closer to the hotel rooms and the same level, so you can avoid the platform lift to save time. The hotel can reserve you a space in the rear car park if requested.
Customer Service
The general manager, Peter Hendry kindly took the time out of his busy day to show me around the facilities in the hotel. He gave me lots of useful information and was very polite and friendly. All other staff in the hotel were well dressed and well mannered.
Accessibility
There is a paved entrance into the hotel with a small slope up to the automatic double doors and a lowered reception point. Most of the rooms in the hotel are accessible via the lift however, there are two specific rooms for disabled guests on the ground floor, each with wide doors to access the rooms.
There is one double and one twin accessible room, both with wider door entrances. The double is the larger of the two with a larger bathroom. Both bathrooms have accessible shower seats which are mounted on the wall under the shower, lots of handrails and everything in the bathroom is at a low height.
Within the hotel they offer a vibrating pillow and flashing alarm system for the deaf in the case of an emergency, if you notify the receptionists of any specific needs upon arrival they will also come and assist you to ensure your safety in an emergency.
Guide dogs are allowed into the building.
Restaurant and Café / Meeting Rooms
There is a restaurant and café area on the ground floor, both have plenty of tables for wheelchairs to fit comfortably underneath. The café is open to members of the public, there are often people having business meetings within the café, they offer table service and you can pay at your table by cash or card.
The restaurant is more for the hotel guests, the food is served as a ‘help yourself’ buffet, which would be difficult for somebody in a wheelchair, but the staff will bring the food over to your table if required.
There are also a number of meeting rooms that can be hired out for private business meetings or functions, these are all accessible for wheelchairs.
Toilet
There is an accessible toilet located between the reception area and the café, the facilities within the toilet are good, there were handrails for right and left-hand transfer and everything was within reach for a wheelchair user. They were also nice and clean.
Lift
There is a lift which takes you up to more hotel rooms, I was able to fit my wheelchair in and my PA was able to fit in too, but it was tight. All of the facilities however are on the first floor as well as a large number of hotel rooms so the lift isn’t a necessity for a wheelchair user staying in the hotel.
There are also two platform stairs lifts to get up and down the small sets of stairs which lead down from the café to the hotel rooms, meeting rooms and leisure club. These both worked efficiently and the staff are happy to help with operating them.
by Christian Drewitt | Cheltenham, Recommended Venues, Restaurants
Brewhouse & Kitchen | 7th March 2018
Parking
The Brewhouse & Kitchen is located in Cheltenham Brewery quarter therefore there is no specific customer parking. There is an NCP car park just opposite the premises, they do offer disabled spaces however, they don’t offer discounted or free parking for blue badge holders. There is some on street pay and display just outside the brewery as well as double yellow lines to park on if you have a blue badge.
Accessibility
There are large, manual, double doors to enter the building with a flat entrance. The doors are quite heavy.
I visited on a week day at lunch time so it was fairly quiet and I found my own table to sit at, in the evening a staff member would show you to a table. Most of the venue is on the ground floor and is all accessible for a wheelchair apart from a small upstairs area with a few extra tables.
When walking into the bar/restaurant you are greeted with the smell of beer brewing. There was some quiet music playing in the background and it was nice and bright within the building. There are quite a few tables in the restaurant that are not suitable for a wheelchair, for example raised benches and barrels which have been converted into tables which add to the brewhouse effect. There are however, still plenty of tables that are suitable for a wheelchair and I made sure I was able to fit underneath several of them comfortably.
They do not offer braille or large print menus for the visually impaired and do not offer hearing loops for the deaf but the staff are willing to help read through the menu with you.
The restaurant is open plan and there aren’t any secluded booths but there a few quieter corners if you wanted to get away from the hustle and bustle.
The fire exit is up a few raised stairs so could cause difficulty for an electric wheelchair.
There is no lowered section to the bar so would be difficult for a wheelchair user to pay at the bar, however you are able to pay at the table by card or cash.
Customer Service
My PA went up to the bar to order our drinks, the gentleman serving was very polite, helpful and friendly and bought our drinks over to our table. He helped move the furniture, so I could fit my wheelchair under a table and also answered all of my extra questions for the assessment.
Toilets
There is a disabled toilet located on the righthand side of the bar. The toilet was nice and spacious inside with plenty of room for my wheelchair.
There were handrails to transfer and the sink, soap dispenser and hand dryer were all at a lowered height for wheelchair user.
There were some sanitary bins in the toilet and they were in the corner of the room and out of the way.
A RADAR key is required for the door
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Côte Brasserie | 17th January 2018
Parking
The restaurant is located in Gloucester quays, therefore there is ample accessible parking in Gloucester Quays or Gloucester Docks car park.
Accessibility
There is a flat entrance with a wide manual door leading into the restaurant. There were plenty of tables I was able to fit my wheelchair underneath comfortably.
They don’t offer larger print or braille menus and the regular menus are very small print so no good for somebody with a visual impairment. The staff are very helpful and would read this out for you if requested.
The restaurant is open plan and there are no secluded booths, there was quiet music playing in the background.
The walkways through the restaurant were all wide enough to navigate my wheelchair through.
Customer Service
The service I received was excellent, the waiter held the door open for me upon arrival and gave me a choice of any table. The waitress that took our order was very helpful and the food was served quickly.
Toilets
The accessible toilet is located at the back of the building, the door is behind a curtain. The staff showed me to the toilet and held the curtain and door open for me.
The toilet was very spacious inside, the lighting was good and it was nice and clean.
The sink, toilet paper dispenser and hand dryer were all at a reasonable height for a wheelchair user.
by Christian Drewitt | Gloucester, Restaurants
Janes Pantry | 10th January 2018
Parking
Janes Pantry is located in the town centre therefore there is no customer parking. The nearest car park is Kings Walk which has plenty of accessible parking.
Accessibility
There was a wide manual door on the righthand side of the café, there were plenty of tables that were suitable to fit a wheelchair underneath however, the aisles between the tables were quite narrow. This made getting to the counter quite difficult as they don’t offer table service.
The seated area is all open and there are no secluded booths. All the menus are on a board so this is difficult for somebody who has a visual impairment.
Customer Service
The service received was average, my drink was served quickly however the staff could have been more accommodating for a wheelchair user.
Toilets
The accessible toilet is located at the back of the building, this isn’t that easy to get to due to the narrow aisles within the café. The turning point into the toilet through the door is also quite tight.
The facilities within the toilet are all fine there are handrails for a left and right-hand transfer and the sink and toilet paper dispenser were both at a reasonable height for a wheelchair user but the hand dryer was too high.
The toilets were nice and clean.
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Coffee Lab | 15th December 2017
Parking
The Coffee Lab is located in Gloucester Docks, there are plenty of accessible parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk to the restaurant.
Accessibility
The Coffee Lab café is located within the restaurant the Grillshed, please read the full review here to read about accessibility and toilets within Coffee Lab/Grill Shed.
You can also order drinks to takeaway.
Customer Service
I was served by the manager Jack who was very welcoming and friendly our drinks were served quickly and efficiently.
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Grill Shed | 5th April 2017
Parking
The Grill Shed is located in Gloucester Docks, there are plenty of accessible parking spaces either in the Gloucester Docks car park or the Gloucester Quays car park. These are both a short distance to walk to the restaurant.
Restaurant
There is a large accessible entrance leading into the venue.
The staff members are all very friendly, well-mannered and helpful. Jody took the time out of his day to answers our questions.
They currently don’t offer a larger print menu or braille menu for the visually impaired however, these have been ordered and are coming soon.
They do however offer a gluten free menu, a blender if you require your food to be liquidised and a baby bottle warming facility.
The seating plan is open, with plenty of booths and quiet corners. There is quiet music playing in the background.
The restaurant lighting is nice and bright.
They allow guide dogs in to the building.
Toilets
There is an accessible toilet located at the back of the building. There is a ramp leading up to the toilet, this will take you down a corridor. The lighting is quite dim down the corridor.
The toilet is wheelchair accessible and is just large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.
The toilet has handrails for both transfer sides.
The sink and toilet paper dispenser are accessible for wheelchair users. However, the hand dryer is slightly too high for a wheelchair user. The lighting is nice and bright, the toilets are clean.
by Christian Drewitt | Attraction, Gloucester, Leisure
Ice Rink | 15th November 2017
I was lucky enough to be invited to the VIP launch event for Gloucester Quays festive ice rink.
The temporary ice rink is located in the docks between 16th November-2nd January, there is also a Victorian and enchanted German market running between 16th November and 24th December.
This is a great activity for families and they are also very accommodating for people with disabilities.
Parking
There are plenty of accessible parking spaces located in the Quays car park where you can park for free for up to four hours with a blue badge. It is about a five minute journey in a wheelchair from the car park down to the ice rink.
Accessibility
My experience on the ice rink was great as a wheelchair user, you are able to use a manual wheelchair on the ice but electric wheelchairs are not permitted. If you don’t have a manual wheelchair you can hire one free of charge from Gloucester Quays.
The ice rink is a decent size and is quite safe to skate around on in a wheelchair. If you are not a confident skater they can offer supportive shoes which can be worn over the top of your own shoes instead of skates.
There is a ramp leading up to the rink entrance with easy access to the ice and there is also a spacious fitting room where you can swap your shoes for skates. There is a small step getting onto the ice this is easy to navigate with a manual wheelchair.
Customer Service
I was invited by Hazel to attend the launch night she was very friendly and helpful and answered all of my questions. Another staff member kindly pushed me around on the ice for a little while.
Toilets
There are some temporary portable toilets with an accessible toilet however, the facilities in the toilet weren’t great and it was very small. There are also the toilets inside the Gloucester Quays shopping centre which have excellent disabled facilities. Read my full review here
by Christian Drewitt | Gloucester, Restaurants
So Thai | 21st November 2017
Parking
So Thai is located on Longsmith street just outside Gloucester city centre. The closest car park is Ladybellgate street which is a two-minute walk from the restaurant.
Accessibility
Access to the restaurant isn’t very good, there is a sharp lip in the doorway which I couldn’t get my wheelchair over without assistance from my PA and two members of staff.
The tables in the restaurant were quite tight and weren’t easy for me to get my wheelchair underneath. This made it difficult when eating my meal.
There is another seating area downstairs which is inaccessible for a wheelchair user.
Customer Service
Although the accessibility wasn’t good the staff were all willing to help and were cooperative to try and make my experience an enjoyable one. They helped lift my wheelchair into the building and brought the card machine over to my table to pay so that I was able to do this myself.
Toilets
The toilets are all downstairs so no good for a wheelchair user or somebody who is able bodied. There is also no disabled toilet.
by Christian Drewitt | Gloucester, Restaurants
Hubble Bubble | 15th November 2017
Parking
The café is located on Westgate street therefore there is no customer parking but there are plenty of public car parks around the city centre. I parked in the Ladybellgate street car park which is about a five minute journey in a wheelchair.
Accessibility
There is a flat entrance leading into the building with a wide accessible door. The café area was quite cramped and it was hard for me to find a suitable table for my wheelchair. They don’t operate by table service and you are required to order at the counter which wasn’t easy to get to if you are a wheelchair user.
Customer Service
The staff were friendly and polite but perhaps could have offered more help to assist someone in a wheelchair.
Toilets
There is no disabled toilet within the building.
by Christian Drewitt | Gloucester, Restaurants
Spookday | 27th October 2017
This is a Halloween event for kids which is held every year at Over Farm Market. They also have a night time attraction for adults however this is not accessible for wheelchairs.
Spookday is a fun day out for kids and families however the accessibility was limited
Parking
There were no designated accessible parking spaces, if you speak to the car park attendants know on arrival they will assign you a spot close to the entrance.
Accessibility
The walk down from the car park wasn’t very good for a wheelchair user, it was uneven and muddy. This was to be expected considering the location is in a field. The uneven terrain continued around the rest of the attraction.
A lot of the activities were interactive and not really suitable for someone in a wheelchair, but there were some shows going on throughout the day which were more suitable and were good fun for kids.
Toilet
There was a accessible portable toilet, but there was no hand rail and I would not have taken the risk to transfer using these facilities.
by Christian Drewitt | Gloucester, Uncategorized
28th November 2017
Ramp now provided.
by Christian Drewitt | Gloucester, Restaurants
Sahara Lounge | 24th October 2017
Parking and accessibility
There is no specific customer parking but there is a public car park just off Wellington Street which has disabled spaces. This car park is located directly behind the restaurant.
There is a flat entrance at the front of the building which leads into the restaurant but then there is a flight of stairs leading down to the bar. If you speak to a member of staff they will open the rear entrance for you which has a ramp leading into the building. You will need to go down the side alley to access this.
Toilet
There is a disabled toilet which is located to the left of the bar. There was enough room for my PA to assist but it was tight.
The toilet has handrails for both transfer sides. The sink and hand dryer were accessible for a wheelchair user. There was no toilet paper dispenser. The lock on the door also wasn’t very easy to use.
Restaurant
The restaurant is wheelchair accessible with lots of wide open space and tables which I could fit my wheelchair under.
They’re open all day offering breakfast, lunch and dinner.
The customer service I received was good, the staff were helpful and friendly.
The menu was small print and they didn’t offer anything in large print.
by Christian Drewitt | Gloucester, Restaurants
18th October 2017
Parking and accessibility
Caffé Nero is located in Gloucester Docks just outside The Quays shopping centre.
There is good access to the building with a flat entrance and double doors leading into the venue.
There are lots of accessible parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and blue badge with you to the Customer Service desk in the mall where you will be given an exit ticket.
Cafe
The venue was spacious and there were plenty of tables I could fit my wheelchair underneath but there were no secluded booths or quieter areas.
The counter was high and it was difficult to order my own drink or pay for it due to being in a wheelchair.
The staff were polite and friendly.
Toilets
There is one accessible toilet which is located at the back of building.
The toilet was very tight for space – there wasn’t a lot of room for my PA to assist.
The toilet paper dispenser was also a little high but the handrails, sink and soap dispenser were all at a reasonable height for a wheelchair user.
The lock on the toilet door was insecure, when I bumped against the door in my wheelchair due to the lack of space in the toilet, this caused the lock to open accidently which wasn’t very private.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
18th October 2017
Parking and accessibility
The Lord High Constable of England is located in Gloucester Docks on the waterside.
There is good accessibility to the building with a flat entrance and double doors leading into the venue.
There are lots of accessible parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and the blue badge with you to customer service desk in the mall where you will be given an exit ticket.
Wetherspoons don’t operate via table service you are to place your order at the bar on arrival and then find your own table. The customer service I received at the bar was good, the staff were polite and friendly and the service was reasonably quick.
Restaurant
The venue is very spacious and there are plenty of seating areas suitable for wheelchairs. There are secluded booths if you need to get away from the noise.
Wetherspoons also have a service which allows you to download an app on your phone and you can order food this way rather than queuing at the bar. This is very useful for the disabled, deaf and non-verbal.
Toilets
There is one accessible toilet which is located close to the entrance. This requires a RADAR key. The toilet was adequate with enough room for a family member or PA to assist.
The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser were all accessible for a wheelchair user.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
22nd August 2017
Parking and access
There are three accessible parking spaces close to the entrance of the building. There is a flat entrance leading in with a large double door.
There are also some outside benches suitable for a wheelchair user if you wanted to sit outside for a drink on a hot summer’s day.
I received good customer service throughout my visit. I was shown quickly to my table where they had already removed a chair so I could fit my wheelchair underneath straight away. My waiter Chris was very friendly and helpful and answered all of my questions and requirements.
They had taken the time to choose my table which was close to everything I needed – for example toilets, salad bar and drinks refill station.
Toilets
There is one accessible toilet at the back of the building which requires a RADAR key. There is enough room within the toilet for a wheelchair to turn around safely. There is also enough room for a family member or PA to assist the wheelchair user.
The toilet has handrails for both transfer sides, the sink, hand dryer and toilet paper dispenser are all accessible for a wheelchair user.
The toilets are nice and clean and safe to use and the lighting is nice and bright.
Restaurant
The restaurant serves breakfast from 9.00am to11.30am. The varied menu starts at 11.30am and ends at 10.00pm.
The restaurant has an open plan seating area but there are also quiet booths. The menus were nice and clear but they do not offer braille or large print menus.They are looking into it and I will update with any changes.
If a customer requires their food to be liquidised they will do this for you, however, you need to bring in your own liquidiser. They will also let you bring in your own food if you require it to be liquidised. They are happy to host groups of less able customers.
They allow guide dogs into the building and there was also some quiet music playing in the background.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
21st June I visited Pizza Hut, Eastern Avenue.
Parking
There are two accessible parking spaces located at the front of the building.
There is a flat entrance leading into the venue with a large accessible, double door.
All the staff members were very helpful, friendly and well mannered. Our waitress was fantastic from start to finish and answered any of our questions.
Toilets
There are accessible toilets located at the back of the building.
They are accessible for wheelchair user and there is enough room for a wheelchair to turn around safely.There is enough room for a family member or PA to assist a wheelchair user.
The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is accessible for wheelchair users. The restaurant has an open plan seating area and lots of accessible tables.
There is a raised area of steps which is inaccessible by wheelchair users, however there is still plenty of easy access.
There are lots of booths and quiet corners to get away from the hustle and bustle.
The restaurant offer a larger print menu and braille menu for the visually impaired but they don’t offer a hearing loop for the deaf.
The menus are nice and light.
There is a moderate level of background music. This will get louder if the restaurant is full.
They allow all service dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
9th June 2017
There is accessible parking located in the Westgate Street Car and Coach Park.
The pub actually has no accessible entrance. They do have portable ramps to use on the front entrance steps but these are not suitable for a power wheelchair.
We did attempt to use them to get into the building but the ramp wouldn’t take the weight of my wheelchair, which is quite compact.
The staff members were all very kind, helpful and friendly.
Also unfortunately there are no accessible toilets within the building.
To be able to ea,t we sat in the pub’s beer garden. There are a few tables outside that are wheelchair accessible. You do have to order your food at the bar. Therefore you will need someone who is able bodied to order your food for you.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
31st May 2017
There is accessible parking located at the Westgate Street Car and Coach Park.
There is an accessible entrance into the venue – however, the front door is very narrow. So this would be impossible for somebody in a large wheelchair.
You can sit in the section by the bar at the back of the building.
There is another seating area to the right hand side of the building however, this has a step leading down.
There is also seating available outside the pub on the street.
Toilets
Unfortunately there are no accessible toilets within the building.
They don’t have a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
5th May 2017
There is accessible parking located at the Ladybellegate Street car park, Blackfriars car park or the Longsmith Street car park. Theses are a short walk from the restaurant.
There is a flat entrance leading into the venue with a large accessible double door.
All the staff members were very helpful and friendly.
Toilets
There is an accessible toilet located to the left at the back of the building.
The toilet is wheelchair accessible, there is enough room for a wheelchair to turn around in safely and enough room for a family member or PA to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lighting is nice and bright, the toiles are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible. The seating plan is open with lots of tables but no booths.
They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.
There is music playing in the background which we did find quite loud.
The lighting in the restaurant is nice and bright.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
26th April 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre or at the Gloucester Docks car park, which has 6 accessible parking spaces.
There is a ramp leading from road at The Quays down to the restaurant.
There is quite rough ground leading up to the entrance, this is quite uncomfortable if you are in an electric or manual wheelchair.
There is a flat entrance leading up to the large accessible double door.
Once inside we found out where our reserved table was, after we waited for ten minutes we found out we had to get our own menus from the bar. Due to there not being a dropped section of the bar, this is really difficult for wheelchair users.
I also found this difficult when paying for my food and choosing my choice of drink as I couldn’t see the top of the bar.
I struggled with communication with Tank when trying to organise my visit, I e-mailed a couple of times with no response.
Toilets
There are accessible toilets located at the back of the building.
They are accessible for wheelchair users, there is enough room for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, paper towel dispenser and toilet paper dispenser are all accessible for wheelchair users.
The lighting is nice and bright, the toilets are clean and safe to use.
Restaurant
The entrance to restaurant has a very narrow walkway which is not great for a large wheelchair.
There are a number of large tall tables, these are not accessible for wheelchair users.
There are five small tables which are accessible for wheelchair users.
They don’t offer a larger print menu for visually impaired and they don’t offer a hearing loop for the deaf.
The menus that they have are very large, however, the writing is very small.
There are no drinks menus so you have to go to the bar to check out what they have on offer, however there in no lowered section of the bar so this is no good for somebody in a wheelchair.
There is quiet music playing in the background.
The lighting is nice and bright in the restaurant.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
31st March 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre.
There are two large, accessible, double doors leading into the venue.
The staff were friendly and helpful, the manager Roland took the time out of his day to answer our questions.
Toilets
There is an accessible toilet located at the back of the building.
It is accessible for wheelchair users, it is also large enough for a wheelchair to turn around safely and there is enough room for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
They are open 11.30am until 11pm and 11.30pm Fridays and Saturdays.
They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.
The seating plan is open with lots of booths and long seated booths.
If you require your food liquidised they can help with this facility.
There is quiet music playing in the background.
The lighting In the restaurant is nice and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
21st March 2017
There is accessible parking located in the Gloucester Quays Outlet Shopping Centre.
There is a large double accessible entrance into the venue.
The staff members were very friendly, helpful and well mannered. They took the time out of the day to answer our questions.
When we were leaving the restaurant, it was raining and the staff members offered us an umbrella so we didn’t get wet, whilst walking back to the car 🙂
Toilets
There are accessible toilets located at the back of the building.
These are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and large enough for a PA or family member to assist a wheelchair user.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The toilet has a handrail for both transfer sides.
The lockable toilet doesn’t require a RADAR key.
The lighting is quite dim within the toilet.
The toilets are nice and clean and safe to use.
Restaurant
The restaurant is accessible for wheelchair users.
They also offer a selection of baby toys, to keep your babies entertained 🙂
Food can be ordered Monday to Sunday, 9am until 10pm.
At the moment they don’t offer a larger print menu, braille menu or hearing loop.
They do however, offer a vegan and gluten free menu.
The menus are nice and light, they offer special cards located on the menu stands.
The seating plan is open with a couple of quiet corners. They offer two long seats against the wall.
If you require your food to be liquidised they can offer this facility – if not, they are happy for you to bring your own food.
There is music playing in the background of at mid volume.
The lighting in the restaurant is quite dim but okay if you sit by a window.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
10th March 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre.
There is a large accessible entrance leading into the venue.
The staff members were friendly and well-mannered and the manager, Shane, took the time out of his day to show us around and answer our questions.
Toilets
There are accessible toilets located at the back of the building.
They are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.
The toilet has handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
The lighting is nice and bright. However, the lightbulb was flickering but the manager said he was sorting it out that day.
Restaurant
The restaurant is wheelchair accessible.
The seating plan is open with one large long booth.
There is more seating available upstairs which might be quieter, for people wanting to get away from the hustle and bustle.
They serve food from 12.00pm until 10pm Monday to Saturday and until 9pm on Sundays.
They currently don’t offer larger print menu, braille or a hearing loop but this is something that is coming soon!
If you require your food to be pureed they can help with this facility. If not they are happy for you to bring in your own food.
There is music being played in the background, which is quite loud.
The lighting is really good and very bright.
They allow guide dogs and all other dogs into the building.
Accessibility rating
by Christian Drewitt | Gloucester, Restaurants
3rd March 2017
There is accessible parking located in The Quays outlet centre.
There is a large accessible double door leading into the venue.
The staff are very friendly, well-mannered and helpful. Aga, the General Manager took the time out of her day to show us around and answer our questions. Our waiter, Brendon, made our experience more enjoyable.
There is an accessible toilet located on the ground floor. The toilet is accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.
The toilet has a handrail for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
There is enough lighting, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
They serve food from 9am until 10pm.
The restaurant has large open plan seating, with lots of booths and quiet areas. It can become very loud and busy at the weekends.
They currently don’t offer larger print menus, braille or a hearing loop.
If you require your food to be liquidised they can offer this facility, or they are happy for you to bring in your own food.
There is quiet music playing in the background.
The lighting is quite dim within the venue but okay if you sit by the window – in daylight!
They also allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
8th March 2017
There is accessible parking located in The Quays outlet shopping centre.
There is an accessible entrance into the venue.
The staff were friendly and helpful, the manager took the time to answer our questions.
Toilets
There is an accessible toilet located at the back of the building.
It is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and are large enough for a PA or family member to assist a wheelchair user.
The toilet has a handrail for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet doesn’t require a RADAR key.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
The seating plan is open with one long booth and two square booths.
They serve food from 11.30am until 10pm Sunday to Thursday and 11pm on Friday and Saturday.
They offer a larger print menu and braille menu for the visually impaired and a hearing loop for the deaf.
If you require your food to be liquidised they don’t offer this facility. Unless you are with a party of 10 or more, they don’t allow people to bring their own food.
There is quiet music playing in the background.
The restaurant lighting is nice and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
1st March 2017
There is accessible parking available in the Gloucester Quays outlet centre.
There is an accessible entrance leading into the venue.
The staff members were friendly and well-mannered and helped to answer all our questions.
There is an accessible toilet located at the back of the building, the toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely, although there isn’t a lot of room. There is enough room for a PA or family member to assist a wheelchair user.
There are hand rails for both transfer sides.
The sink hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
There is enough lighting, the toilets are nice and safe to use.
The restaurant is accessible for wheelchair users.
The seating plan is open, there is a large round booth in the middle of the room and there are also 4 other booths.
They serve food from 11am until 10.30pm.
They offer a larger print menu and braille menu for the visually impaired.
They currently don’t offer hearing loops for the deaf.
If you require your food to be liquidised they don’t offer this facility. However, they are happy for you to bring in your own food.
The lighting is nice and bright within the building.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
28th February 2017
There are two accessible parking spaces located in the car park.
There is a ramp leading from the car park to the venue, this takes you to a large accessible entrance.
The staff are very friendly and welcoming, our waitress Tessa took the time out of her day to show us around and answer our questions.
There is an accessible toilet located to the left of the restaurant, this toilet is also shared with the ladies. They are accessible for wheelchair users. They are large enough for a wheelchair to turn around in safely, but it is a little bit tight. There is enough room for a PA or family member to assist a wheelchair user.
They have handrails for both transfer sides.
The level of the sink is okay however, the soap and hand dryer are too high.
The lockable toilet doesn’t require a RADAR key.
There is good lighting, the toilets are clean and safe to use.
The restaurant is wheelchair accessible.
The seating plan is open, with one corner table.
There is plenty of seating outside for the warmer summer months.
They don’t offer larger print menus or braille for the visually impaired, but this is something they are looking into. They do have a magnifying glass if requested.
If anyone requires their food to be liquidised, then they can help with this. Or they are happy for you to bring in your own food.
There is quiet music playing in the background.
The lighting is very good and very bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
22nd February 2017
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
22nd February 2017
There is accessible parking within The Quays Outlet Shopping Centre.
The side doors are the accessible entrance for wheelchair users.
There are accessible toilets located to the right of the entrance. They are accessible for wheelchair users.
They are not quite large enough for a wheelchair to turn around safely in but there is room for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible, the accessible access is at the top of the restaurant. There is large open plan seating with round and square tables. There is a quiet corner of the restaurant, if you wish to be away from the hustle and bustle.
There is quiet music playing in the background and lighting is nice and bright.
They also allow guide dogs into the building.
They don’t offer a larger print menu or braille for the visually impaired or a hearing loop for the deaf but this is something they are looking into.
They do however, have a dietary requirement menu which contains gluten free and vegan options.
There are specials boards which are located outside as you walk in the building.
For anyone requiring their food to be liquidised then the restaurant can help with this or they are happy for you to bring in your own food.
The customer service was fantastic from start to finish. The manager Rhys took the time out of his day, to show around the building and answer our questions. Our waitress Sofi was very kind and friendly and made our lunch more enjoyable and made us feel very welcome.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
15th February 2017
There is accessible parking in The Quays outlet shopping mall. They do offer a drop off point right outside the door.
There is a large accessible entrance into the venue.
The staff members are friendly and well mannered, Simon took the time out of his day to show us around the venue.
Toilet
There is an accessible toilet located at the back of building. The toilet is accessible for wheelchair users and is large enough for a wheelchair to turn around in safely. There is also enough room within the toilet for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
There is good bright lighting, the toilets are nice and clean and safe to use.
Accessibility
The restaurant is wheelchair accessible, it is advisable to call and pre-book if you have a very large wheelchair.
The seating plan is open, they do however, have 3 booths and also offer a quiet corner for anyone wishing to be away from the hustle and bustle.
They offer a larger print menu, a braille menu and an allergy & dietary requirements menu.
There are 3 chalk board special menus, so you don’t have to look too far. They also put a little note inside the menus, containing the daily specials.
If anyone requires their food to be liquidised the restaurant doesn’t have the facilities to do this. However, they are happy for people to bring in their own food or happy to help if they have their own machine.
There is quiet music playing in the background.
The restaurants lighting is and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues
17th February 2017
There is accessible parking in The Quays Outlet shopping mall.
There is a large accessible entrance into the venue.
The staff were great – helpful and very friendly, the manager Yiannis took the time out of his day to show us around.
There is an accessible toilet located in the middle of the venue.
The toilet is accessible for wheelchair users and large enough to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.
The toilet has handrails for both transfer sides.
The sink hand dryer and toilet paper dispenser are accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
The toilet has automatic lighting.
The toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible, they also have 4 tables outside which are suitable for wheelchairs, in the summer sunshine.
The seating plan is open but they do have booths available for a quieter meal.
They currently don’t offer a larger print menu or braille menu but this is something that Yiannis is looking into.
They serve food from 11.30am until 11pm.
They have facilities to help anyone requiring pureed food but they are also happy for people to bring in their own food requirements.
The lighting in the restaurant is very good.
There is quiet music playing in the background.
They allow guide dogs into the building and they allow other dogs to sit outside in the summer.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
15th February 2017
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
7th February 2017
The Fountain Inn has a large rear garden, a large rear entrance and garden. there is also an accessible entrance via Westgate Street. Inside there is a ramp that leads down to the disabled toilet and function room.
The disabled toilet is located to the left hand side. There are handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all at an accessible height.
The bar is wheelchair accessible if you wish to dine. There are special chalk board menus located in each area so you don’t have to go too far for a specials board. At present they do not offer a larger print or braille menu for the visually impaired. However, this is something Kieran is looking into.
They also offer a function room which you can hire free of charge, food and drink can also be provided.
This function room can also be a quiet room.
There is an accessible side entrance as well as the entrance inside the building.
Guide dogs and all other dogs are welcome.
Accessible Rating
by Christian Drewitt | Gloucester, Restaurants
7th February 2017
There is no accessible parking outside the restaurant. However, there is accessible parking available at Longsmith Street pay and display parking. This is a very short walk to the restaurant.
There is a cobbled path leading up to the entrance.
There are large double doors leading into the building that are wheelchair accessible.
The manager Kieron took the time out of his day to show us around, he was very kind and helpful. We enjoyed a lovely cup of tea and coffee whilst we chatted.
There are accessible toilets. These are located on the ground floor to the right of the entrance. These toilets, though large enough, are currently not ideal for wheelchair users, due to not having handrails to safely transfer and a door that won’t close properly. Kieron said he is going to look into these issues and we will hopefully revisit soon to reassess the situation. The basin and soap dispenser are adequate. However, the hand dryer is too high. There is enough room within the toilet for a PA or family member to assist a wheelchair user. The toilets are nice and clean and safe to use.
The restaurant is wheelchair accessible, there is plenty of room and plenty of tables within the restaurant. They have special chalk board menus located in each room, so you don’t have to look far for a specials board.
At present they don’t offer a larger or braille menu for the visually impaired or a hearing loop for the deaf. This is something that Kieron is looking into.
They serve food from 12pm to 10pm 7 days a week.
They have a live band on a Wednesday at 9pm and a Friday at 11pm.
Accessibility Rating
by Christian Drewitt | Gloucester, Hotels, Recommended Venues
13th January 2017
There are two designated accessible parking spaces, close to the front entrance of the building. No ramp needed and clear access through door. There is a large double door and another door inside.
The staff are very helpful and friendly, great customer service.
On ground floor there is an accessible toilet which is big enough for wheelchair user and PA. The toilet has hand rails and the sink and dryer are at a good level. No RADAR Key needed. There is good lighting and clean to a good standard.
There is a lift available; it is a platform lift with a red phone to call reception for assistance or you can call from your room. The lift is located on the ground floor and accessible for a wheelchair user but not enough space for PA, they wait at the top or bottom of the stairs.
The restaurant is wheelchair accessible, with plenty of dining space.
Breakfast – Monday – Friday: 06:30am – 09:30am, Saturday: 07:00am – 10:00am, Sunday: 08:00am – 11:00am
Dinner – Sunday – Thursday: 19:00pm – 21:30pm, Friday and Saturday: 18:30pm – 21:30pm.
Bar food served until 10pm. The restaurant does not offer a larger print menu for visually impaired.
There is clear access to the two accessible rooms but there is not a huge amount of space to turn a wheelchair around in safely. Double & twin rooms, with walk-in shower and seat.There are handrails for the toilet. They offer a vibrating pillow option for the deaf
Accessibility Rating
by Christian Drewitt | Gloucester, Uncategorized
17th January 2017
There is no accessible parking.
There is a ramp leading up to the front entrance, which is not very large for wheelchair users.
The staff are very helpful and friendly.
There are no accessible toilets
There are no lifts
The restaurant is wheelchair accessible, with plenty of dining space. The restaurant offers larger menu for visually impaired.
There are no accessible rooms.
Accessibility Rating
by Christian Drewitt | Gloucester, Hotels
20th January 2017
There is parking around the back of the hotel, with a ramp down to front entrance. There is a step into the restaurant, staff do not help wheelchair users with this. No other access is good for electric wheelchairs.
The staff are very helpful and friendly, great customer service
Toilets
There are no disabled toilets due to the age of the building
There are no lifts in the building.
Restaurants
The restaurant is wheelchair accessible, with plenty of dinning space. They serve food – Breakfast, 7am – 9am Restaurant does not offer larger menu for visually impaired.
Rooms
There are 6 ground floor rooms but not designed for disabled access. The rooms are large enough to accommodate wheelchairs but there are no disabled bathrooms.
They do not offer deaf guard or vibrating pillow for the deaf.
Accessibility Rating
by Christian Drewitt | Gloucester, Hotels
20th January 2017
There is good access and two accessible parking spaces.
There is a level entrance with a wide door. There is a temporary ramp used to enter inside the building.
The staff very helpful and friendly, great customer service.
Toilets
The only accessible toilet is inside the events marquee, this means going outside to the marquee at the bottom of the hill. It is located on the ground floor. It is big enough for wheelchair user and PA but not large enough to turn around in. The toilet has hand rails and the sink and dryer are at a good level. However, the soap dispenser is too high. No RADAR Key needed. There is good lighting and they are clean to a good standard.
There are no lifts in the building, disabled access to the restaurant.
Restaurant
The restaurant is wheelchair accessible, with plenty of dinning space. They serve food – Breakfast, M-F 7am – 9.30am S&S 8.00am – 10am. Lunch 12pm – 2.30pm and Dinner is also served. Restaurant offers larger print menu for the visually impaired.
Rooms
There are no accessible rooms.
Accessibility Rating
by Christian Drewitt | Gloucester, Hotels
24th January 2017
There is one accessible parking space outside immediately outside the front enterance.
There is a ramp into the entrance leading to a large double door.
The staff on reception are very helpful and polite.
Toilets
There are two locations for accessible toilets located on the ground floor.
Option 1 These are accessible for wheelchair users but they are extremely small and not large enough to turn around in safely. There is a handrail but it is no good for a right hand transfer. The sink and hand dryer are accessible for wheelchair users. The toilet does not require a RADAR key.
Option 2 There is an accessible toilet located at the back of the function room. This is a large modern accessible toilet.
There are no lifts required within the building.
Restaurant
The restaurant is wheelchair accessible, it is located on the ground floor with a ramp leading down. There is a large dining area with plenty space. They serve breakfast from 7.00 – 9.30 weekdays and until 10 on weekends. They serve lunch 12pm-6pm and dinner 7pm-9.30pm. They don’t offer a larger menu for the visually impaired but this is something they are looking into.
Rooms
They offer a ground floor room but they are not large enough for a wheelchair user. There is no walk-in shower but there is a bath with handrails. However, there is no hoist into the bath. There are handrails for both right hand and left hand transfer.
They don’t offer a vibrating pillow or deaf guard.
Accessibility Rating
by Christian Drewitt | Gloucester, Hotels, Recommended Venues
13th January 2017
There are two designated accessible parking spaces, close to the front entrance of the building. No ramp needed and clear access through door. There is a large double door and another door inside.
The staff are very helpful and friendly, great customer service.
On ground floor there is a accessible toilet which is big enough for wheelchair user and PA. The toilet has hand rails and the sink and dryer are at a good level. No RADAR Key needed. There is good lighting and clean to a good standard.
There is a lift available; it is a platform lift with a red phone to call reception for assistance or you can call from your room. The lift is located on the ground floor and accessible for a wheelchair user but not enough space for PA, they wait at the top or bottom of the stairs.
The restaurant is wheelchair accessible, with plenty of dining space.
Breakfast – Monday – Friday: 06:30am – 09:30am, Saturday: 07:00am – 10:00am, Sunday: 08:00am – 11:00am
Dinner – Sunday – Thursday: 19:00pm – 21:30pm, Friday and Saturday: 18:30pm – 21:30pm.
Bar food served until 10pm. The restaurant does not offer a larger print menu for visually impaired.
There is clear access to the two accessible rooms but there is not a huge amount of space to turn a wheelchair around in safely. Double & twin rooms, with walk-in shower and seat.There are handrails for the toilet. They offer a vibrating pillow option for the deaf
Accessibility Rating
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