Kingsholm | 31st October 2017

Parking

On match days the car park is closed to the general public, they offer a park and ride bus service from St Oswalds Tesco which is organised by the stadium, which runs every 10 to 15 minutes.

Accessibility 

The disabled access gate is gate 3C, where a ramp is laid down for easy access, however you are able to use any of the gates if you wish.

There are two standing zones and two seating zones surrounding the stadium. The standing zones are inaccessible for wheelchair users, but the front rows of the seating zones are all designated disabled seats, with the row behind designated for carers and family members. The view from these seats gives a wheelchair user a great view of the action.

There is also a viewing platform for disabled fans, this was more secluded so therefore would be better for people who wanted to get away from the crowds and noise.

I was shown around all areas of the stadium including the bars, hospitality suites and corporate areas. There are also lots of food stands selling things like pasties and hot dogs. Workers on the stands are advised to go around and take an order from a disabled fan if they can’t hear over the noise of the crowds.

I was shown around the private boxes for the corporate fans the rooms were very posh with excellent views of the pitch and all accessible for wheelchair users.

Customer Service

I emailed Helen Grayer the operations co-ordinator to discuss the possibility of assessing the stadium, she responded very quickly and was very helpful. When I met Helen for the assessment she was very thorough with the tour of the stadium and explained every detail and all of the facilities they offer for the disabled.

On arrival I was greeted by Lisa at reception who was also very friendly and welcoming.

Toilets

There are lots of disabled toilets located around the stadium and on every floor. I assessed a few of them and all of were satisfactory.

They were all large enough for a wheelchair to turn around in safely and for a PA or family to assist. All of the facilities, sink, handrail etc were in a good position for a wheelchair user.

Lift

There were two sets of lifts within the stadium, both were large enough to turn around in safely. The buttons were easy to reach for a wheelchair user.

Accessibility Rating