by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Bella Italia | 21st March 2017
Parking
There is lots of accessible parking in Gloucester Quays car park you can park here for free for 4 hours with a blue badge.
Accessibility
There is a large accessible double door leading into the venue. The restaurant is all wheelchair accessible. They offer a larger print menu and a braille menu for the visually impaired.
The seating plan is open with quite a few booths. There are plenty of quite corners within the venue. The 4 corners of the restaurant have adjustable speakers, for those wanting a quieter meal. If you require your food to be liquidised they can offer this facility, or if not they are happy for you to bring in your own food.
The lighting is nice and bright in the restaurant and they allow guide dogs into the building.
Toilets
There is an accessible toilet located at the back of the building. The toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
Customer Service
The staff members were extremely friendly, very kind and well mannered. Dan the manager, was so lovely and helpful and he made our visit even more enjoyable. He was more than happy to take the time out of his day to answer our questions.
by Christian Drewitt | Gloucester, Restaurants
Parking
There is lots of accessible parking in Gloucester Quays car park you can park here for free for 4 hours.
Accessibility
There is an accessible entrance leading into the venue, with a large double door along the side on the building.
There are a lot of tables located around the restaurant. There is one booth located to the right-hand side of the restaurant if you wanted to get away from any noise, although the restaurant wasn’t overly noisy, there was some quiet music playing in the background. There is one long seated booth and a couple quiet corners.
There are a few special chalk boards with menu choices located around the building.
If you require your food to be liquidised they can help with this facility. If not they are happy for you to bring in your own food. They currently don’t offer a larger print menu, a braille menu or a hearing loop.
Toilets
There is an accessible toilet located at the back of the building. There is a ramp needed to access these toilets, the staff will help with accessing and using this ramp.
The toilets are accessible for wheelchair users, it is large enough for a wheelchair to turn around in and large enough for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
There is enough lighting, the toilets are nice and clean and safe to use.
Customer Service
The staff are friendly, helpful and well mannered. The manager Ella, took the time out of her day to show us around and answer our questions.
by Christian Drewitt | Cheltenham, Restaurants
Revolution | 30th May 2018
Parking
There is no designated customer parking. There is nearby parking on the Promenade, where there are four accessible parking spaces, alternatively there are four/five accessible parking spaces outside the library. Each of these locations is about a 5-minute journey walking or in a wheelchair and you will require a blue badge permit.
Accessibility
There is a singe manual door propped open which has a small sharp lip but the wheelchair was able to get over it. This leads to a set of manual double doors.
There are two floors to the venue, the top floor is inaccessible due to there being no lift. However, everything you need is on the ground floor. The restaurant is on the ground floor but in a raised section up three steps, there is a portable ramp which can be brought out to get up these steps however, this was too steep for my electric wheelchair. This would only be suitable for a manual wheelchair.
There are tables on the lowered section however, they are too tall for a wheelchair user. Due to not being able to sit in the restaurant the staff moved a table down to the bar area for me to sit at and were more than happy to do so.
We visited on a lunchtime and there was some light music playing in the background, in the evening Revolution becomes more of a bar/nightclub and is a popular spot for drinks, therefore the music will be louder.
They currently don’t offer large print or braille menus, however, the manager has requested that we send some information over so they can look into it.
There are some secluded booths however, these are not accessible for a wheelchair. There is no lowered section to the bar however, they offer table service and you can pay at your table.
There is a nice friendly atmosphere in the bar and the drinks and food looks great, they also serve some delicious looking cocktails.
Toilets
There is an accessible toilet located at the back of the building underneath the stairs, a RADAR key is required to access this toilet, there is one to hand in the bar.
There are adequate handrails for transfer and the facilities are all at a lowered height for wheelchairs.
Customer Service
Abby, the assistant manager kindly took the time out of her day to show us around the venue and answer our questions. She brought our drinks over to our table and was very friendly and helpful.
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
18th October 2017
Parking and accessibility
The Lord High Constable of England is located in Gloucester Docks on the waterside.
There is good accessibility to the building with a flat entrance and double doors leading into the venue.
There are lots of accessible parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and the blue badge with you to customer service desk in the mall where you will be given an exit ticket.
Wetherspoons don’t operate via table service you are to place your order at the bar on arrival and then find your own table. The customer service I received at the bar was good, the staff were polite and friendly and the service was reasonably quick.
Restaurant
The venue is very spacious and there are plenty of seating areas suitable for wheelchairs. There are secluded booths if you need to get away from the noise.
Wetherspoons also have a service which allows you to download an app on your phone and you can order food this way rather than queuing at the bar. This is very useful for the disabled, deaf and non-verbal.
Toilets
There is one accessible toilet which is located close to the entrance. This requires a RADAR key. The toilet was adequate with enough room for a family member or PA to assist.
The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser were all accessible for a wheelchair user.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
22nd August 2017
Parking and access
There are three accessible parking spaces close to the entrance of the building. There is a flat entrance leading in with a large double door.
There are also some outside benches suitable for a wheelchair user if you wanted to sit outside for a drink on a hot summer’s day.
I received good customer service throughout my visit. I was shown quickly to my table where they had already removed a chair so I could fit my wheelchair underneath straight away. My waiter Chris was very friendly and helpful and answered all of my questions and requirements.
They had taken the time to choose my table which was close to everything I needed – for example toilets, salad bar and drinks refill station.
Toilets
There is one accessible toilet at the back of the building which requires a RADAR key. There is enough room within the toilet for a wheelchair to turn around safely. There is also enough room for a family member or PA to assist the wheelchair user.
The toilet has handrails for both transfer sides, the sink, hand dryer and toilet paper dispenser are all accessible for a wheelchair user.
The toilets are nice and clean and safe to use and the lighting is nice and bright.
Restaurant
The restaurant serves breakfast from 9.00am to11.30am. The varied menu starts at 11.30am and ends at 10.00pm.
The restaurant has an open plan seating area but there are also quiet booths. The menus were nice and clear but they do not offer braille or large print menus.They are looking into it and I will update with any changes.
If a customer requires their food to be liquidised they will do this for you, however, you need to bring in your own liquidiser. They will also let you bring in your own food if you require it to be liquidised. They are happy to host groups of less able customers.
They allow guide dogs into the building and there was also some quiet music playing in the background.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
21st June I visited Pizza Hut, Eastern Avenue.
Parking
There are two accessible parking spaces located at the front of the building.
There is a flat entrance leading into the venue with a large accessible, double door.
All the staff members were very helpful, friendly and well mannered. Our waitress was fantastic from start to finish and answered any of our questions.
Toilets
There are accessible toilets located at the back of the building.
They are accessible for wheelchair user and there is enough room for a wheelchair to turn around safely.There is enough room for a family member or PA to assist a wheelchair user.
The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is accessible for wheelchair users. The restaurant has an open plan seating area and lots of accessible tables.
There is a raised area of steps which is inaccessible by wheelchair users, however there is still plenty of easy access.
There are lots of booths and quiet corners to get away from the hustle and bustle.
The restaurant offer a larger print menu and braille menu for the visually impaired but they don’t offer a hearing loop for the deaf.
The menus are nice and light.
There is a moderate level of background music. This will get louder if the restaurant is full.
They allow all service dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
3rd May 2017
Today I visited Patisserie Valerie.
Due to the Patisserie Valerie coffee shop being located in Gloucester City Centre, the closest accessible parking is located in the Eastgate shopping centre car park.
There is a flat entrance leading into the venue, with a large accessible double door.
Toilets
There is an accessible toilet located at the back building.
The toilet is wheelchair accessible.
It is large enough for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.
There are handrails for both transfer sides, however the handrail on the wall is loose. I did inform management and they said that they would be fixing the problem.
Coffee Shop
The coffee shop has lots of tables, quiet corners and long seated booths.
I did struggle with fitting my wheelchair underneath the tables and consequently I had to remove my foot plates.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
31st March 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre.
There are two large, accessible, double doors leading into the venue.
The staff were friendly and helpful, the manager Roland took the time out of his day to answer our questions.
Toilets
There is an accessible toilet located at the back of the building.
It is accessible for wheelchair users, it is also large enough for a wheelchair to turn around safely and there is enough room for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
They are open 11.30am until 11pm and 11.30pm Fridays and Saturdays.
They don’t offer a larger print menu or braille menu for the visually impaired or a hearing loop for the deaf.
The seating plan is open with lots of booths and long seated booths.
If you require your food liquidised they can help with this facility.
There is quiet music playing in the background.
The lighting In the restaurant is nice and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
10th March 2017
There is accessible parking located in the Gloucester Quays outlet shopping centre.
There is a large accessible entrance leading into the venue.
The staff members were friendly and well-mannered and the manager, Shane, took the time out of his day to show us around and answer our questions.
Toilets
There are accessible toilets located at the back of the building.
They are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and there is enough space for a PA or family member to assist a wheelchair user.
The toilet has handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
The lighting is nice and bright. However, the lightbulb was flickering but the manager said he was sorting it out that day.
Restaurant
The restaurant is wheelchair accessible.
The seating plan is open with one large long booth.
There is more seating available upstairs which might be quieter, for people wanting to get away from the hustle and bustle.
They serve food from 12.00pm until 10pm Monday to Saturday and until 9pm on Sundays.
They currently don’t offer larger print menu, braille or a hearing loop but this is something that is coming soon!
If you require your food to be pureed they can help with this facility. If not they are happy for you to bring in your own food.
There is music being played in the background, which is quite loud.
The lighting is really good and very bright.
They allow guide dogs and all other dogs into the building.
Accessibility rating
by Christian Drewitt | Gloucester, Restaurants
3rd March 2017
There is accessible parking located in The Quays outlet centre.
There is a large accessible double door leading into the venue.
The staff are very friendly, well-mannered and helpful. Aga, the General Manager took the time out of her day to show us around and answer our questions. Our waiter, Brendon, made our experience more enjoyable.
There is an accessible toilet located on the ground floor. The toilet is accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely. There is enough room for a PA or family member to assist a wheelchair user.
The toilet has a handrail for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
There is enough lighting, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
They serve food from 9am until 10pm.
The restaurant has large open plan seating, with lots of booths and quiet areas. It can become very loud and busy at the weekends.
They currently don’t offer larger print menus, braille or a hearing loop.
If you require your food to be liquidised they can offer this facility, or they are happy for you to bring in your own food.
There is quiet music playing in the background.
The lighting is quite dim within the venue but okay if you sit by the window – in daylight!
They also allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
8th March 2017
There is accessible parking located in The Quays outlet shopping centre.
There is an accessible entrance into the venue.
The staff were friendly and helpful, the manager took the time to answer our questions.
Toilets
There is an accessible toilet located at the back of the building.
It is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and are large enough for a PA or family member to assist a wheelchair user.
The toilet has a handrail for both transfer sides.
The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet doesn’t require a RADAR key.
The lighting is nice and bright, the toilets are nice and clean and safe to use.
Restaurant
The restaurant is wheelchair accessible.
The seating plan is open with one long booth and two square booths.
They serve food from 11.30am until 10pm Sunday to Thursday and 11pm on Friday and Saturday.
They offer a larger print menu and braille menu for the visually impaired and a hearing loop for the deaf.
If you require your food to be liquidised they don’t offer this facility. Unless you are with a party of 10 or more, they don’t allow people to bring their own food.
There is quiet music playing in the background.
The restaurant lighting is nice and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Restaurants
1st March 2017
There is accessible parking available in the Gloucester Quays outlet centre.
There is an accessible entrance leading into the venue.
The staff members were friendly and well-mannered and helped to answer all our questions.
There is an accessible toilet located at the back of the building, the toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely, although there isn’t a lot of room. There is enough room for a PA or family member to assist a wheelchair user.
There are hand rails for both transfer sides.
The sink hand dryer and toilet paper dispenser are all accessible for wheelchair users.
The lockable toilet requires a RADAR key.
There is enough lighting, the toilets are nice and safe to use.
The restaurant is accessible for wheelchair users.
The seating plan is open, there is a large round booth in the middle of the room and there are also 4 other booths.
They serve food from 11am until 10.30pm.
They offer a larger print menu and braille menu for the visually impaired.
They currently don’t offer hearing loops for the deaf.
If you require your food to be liquidised they don’t offer this facility. However, they are happy for you to bring in your own food.
The lighting is nice and bright within the building.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
15th February 2017
There is accessible parking in The Quays outlet shopping mall. They do offer a drop off point right outside the door.
There is a large accessible entrance into the venue.
The staff members are friendly and well mannered, Simon took the time out of his day to show us around the venue.
Toilet
There is an accessible toilet located at the back of building. The toilet is accessible for wheelchair users and is large enough for a wheelchair to turn around in safely. There is also enough room within the toilet for a PA or family member to assist a wheelchair user.
There are handrails for both transfer sides.
The sink, hand dryer and toilet paper dispenser are accessible for wheelchair users.
The toilet doesn’t require a RADAR key.
There is good bright lighting, the toilets are nice and clean and safe to use.
Accessibility
The restaurant is wheelchair accessible, it is advisable to call and pre-book if you have a very large wheelchair.
The seating plan is open, they do however, have 3 booths and also offer a quiet corner for anyone wishing to be away from the hustle and bustle.
They offer a larger print menu, a braille menu and an allergy & dietary requirements menu.
There are 3 chalk board special menus, so you don’t have to look too far. They also put a little note inside the menus, containing the daily specials.
If anyone requires their food to be liquidised the restaurant doesn’t have the facilities to do this. However, they are happy for people to bring in their own food or happy to help if they have their own machine.
There is quiet music playing in the background.
The restaurants lighting is and bright.
They allow guide dogs into the building.
Accessibility Rating
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
15th February 2017
Accessibility Rating
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