by Christian Drewitt | Accessible Parking, Cheltenham, Recommended Venues
Springbank Community Resource Centre
Location:
Springbank Way,
Cheltenham,
GL51 0LH
The below report documents the experiences of the Accessible Gloucestershire team at the time of visiting.
Car Park
There is a large car park in front of Springbank Community Resource Centre with 7 accessible parking bays in the spaces closest to the entrance. The road surface markings are faded but can be identified by the yellow hatching
IMAGE Car park with zebra crossing
Entrance
The main entrance has a single automatic swing door that opens outwards followed by an automatic sliding door once inside. Once inside the building it is very open and spacious with a lowered reception desk directly in front. Currently, there isn’t a hearing loop at the reception. All doorways and hallways are a good width and step free.
The pharmacy is on the left and the dentist and creative space are on the right.
IMAGE Inside automatic door
IMAGE Dentist reception desk
Pharmacy
The pharmacy is an open space with products on the walls and a desk behind protective Perspex. There is seating in front of the desk.
Creative Space
This is a versatile space which hosts many different types of groups and meetings. The tables and chairs are all easily movable and the chairs are cushioned with a choice of with or without arm rests.
There is a small kitchenette in here with a microwave, kettle, air fryer, sink and multiple standard cupboards above and below which is all free to use.
IMAGE Kitchenette in creative space
Accessible toilets
There are two accessible toilets in the building, one on the ground floor and one on the first floor.
The ground floor toilet is next to the dentist entrance and has plenty of room for a wheelchair user and an assistant. The walls are a cream colour with navy blue handrails and toilet seat. The toilet is positioned for a right-hand transfer but is slightly further away from the nearest wall than standard. There is a drop-down rail and a fixed vertical rail on the transfer side of the toilet, and a horizontal hand-rail on the other side. There are also two vertical hand-rails on either side of the sink.
The sink is reachable from a seated position and there is an emergency pull cord on the right when seated.
There is a fold up baby change unit on the transfer side wall and there is a choice between an electric hand-dryer and paper towels.
The first-floor accessible toilet has an almost identical layout to the ground floor, except there is no baby change unit and the toilet seat is 430mm in height, which is 50mm lower than a standard accessible toilet.
IMAGE Ground floor accessible toilet
IMAGE First floor accessible toilet
Dentist and Health Centre
The dentist is easily identifiable by the pink doors. It is spacious and step free with a lowered reception desk with a computer screen.
IMAGE Dentist reception desk
IMAGE Dentist and health centre corridor with pink doors
Community Room
This is a large hall with underfloor heating and good ventilation.
Kitchen
There is a spacious kitchen with plenty of room for a wheelchair user to manoeuvre.
IMAGE Kitchen with red floor and cream cabinets
Lift
The lift is a standard commercial lift with automatic sliding doors. The lift is dimly lit compared to the rest of the building and it isn’t large enough for a wheelchair user to turn around in. A wheelchair user needing to use the lift may find it easier to reverse in on the ground floor, due to the first floor being less spacious.
First floor
The first floor is mainly private offices. There is a large L shaped conference room at the end of the hallway. This is well heated with easily moveable furniture.
by Christian Drewitt | Accessible Parking, Gloucester, Leisure, Recommended Venues, Toilets
Location:
12 College Green,
Gloucester,
GL1 2LX.
The below report documents the experiences of the Accessible Gloucestershire team at the time of visiting.
Parking and entrance
The road to the cathedral is pedestrianised and restricted to pass holders and blue badge holders only. There are 6 accessible bays for blue badge holders outside the cathedral which are available on a first come first served basis.
The pathway to the cathedral from the highstreet is cobbled which can be uncomfortable for wheelchair users.
The entrance to the Cathedral is step free with glass automatic doors. There is a small queuing area that leads to the welcome desk where you can make a voluntary contribution to the cathedral. The receptionists are very friendly and there is no pressure to make a contribution if you aren’t able to.
IMAGE Cobbled road leading to cathedral
IMAGE Ramp around the side of the cathedral
IMAGE Queuing area to welcome desk
General access
General access around the cathedral is really good and it is clear that every effort has been made to make it an accessible and inclusive experience. The left hand side as you enter the cathedral has multiple lifts installed so that every level is accessible without the use of steps. The lifts have glass walls which may be difficult to see for somebody with a visual impairment. They are self operated and the directional button needs to be held down for the duration. Often there are employees nearby who will offer assistance such as controlling the lift. The right hand side of the cathedral doesn’t have any lifts but can be accessed and viewed from the other side.
IMAGE Walkway to ramps and lifts
There is a hearing loop throughout the cathedral and the cathedral has a free to borrow sensory resources box which includes tactile, olfactory and audio objects. These can be requested at the welcome desk. There can also be BSL tours arranged with notice, these may be charged. There is a Gloucester Cathedral app available to download that contains a cathedral guide.
The seating in the cathedral is all easily moveable so differing needs can be catered for. There are four touchscreen information hubs around the cathedral, three of these are wheelchair accessible. The information hub in the cloisters is not wheelchair accessible however the information can be accessed at the other hubs.
The cathedral is dog friendly, apart from the Lady Chapel at the back of the cathedral, accessed by the lifts, which is a dog free space for people who may feel uncomfortable around dogs. Assistance dogs are still permitted here.
There are two level emergency exits at either end of the cathedral.
IMAGE Touchscreen information hub
IMAGE Assistance dogs only section
IMAGE Narrow doorway to back garden
The Monks Kitchen
There is plenty of moveable chairs and seating in the café. This can be accessed from outside on the left of the cathedral. There is limited signage to the café but there are tables and chairs nearby that make it’s location clear. This can also be accessed from the cloisters via a platform lift. The lift is quite loud which could be uncomfortable or startling for people noise sensitivity. To operate the lift the directional button must be held down for the duration of the journey.
The Monk’s Kitchen’s opening times (at the time of writing) are:
Monday – Friday: 10am – 4.30pm
Saturday: 10am – 4pm
Sunday: Closed
The menu can be found online and in the Kitchen.
Accessible toilet
There is a platform lift from the café to the accessible toilet. There is also level access to the same toilet from the cloisters in the cathedral.
The toilet is a decent size with slip resistant flooring and good natural light. The door opens outwards and does obstruct the entrance to the gentlemans toilet when it is open. The lock is quite small and may be difficult to operate for somebody with limited dexterity.
There is an emergency pull cord next to the toilet with one ring pull on the floor.
The handrails are a contrasting colour to the walls making them easily identifiable and are well located around the toilet and sink and on the inside of the door. The sink is lowered and can be reached from a seated position on the toilet.
There is a toilet roll holder fixed to the wall on the left of the toilet. There aren’t any coat hooks.
by Christian Drewitt | Hoist, Recommended Venues, Toilets
Accessibility Rating
Physical
Five out of five
Sensory
Five out of five
Office Location: Lone Tree Depot
Whimsey Industrial Estate
Steam Mills
Cinderford
Gloucestershire
GL14 3JA
Contact details:
01594 821008
info@bigloo.co.uk
www.bigloo.co.uk
BIGLOO is a large portable accessible toilet inspired by Changing Places. It can be hired for long and short periods of time and can be operated without the need for a member of staff.
Entrance
Access is gained to BIGLOO via a ramp measuring 1500mm in width. On visiting, this ramp had a gradient of 1:22 on a flat surface making it very comfortable and easy to use. The ramp is black with contrasting yellow at the start and on the handrails, this makes it easy to identify for people who are partially sighted. There is an outside light on the wall to ensure it is safe and visible during the night.
The doorway is 1000mm wide and opens outwards. There is a large international symbol for access on the door, making it clear from a distance that this is an accessible toilet. This is positive as it is important that toilets can be found easily and quickly when they are required. The door uses a RADAR key system and is easy to open with a copper pull handle containing antibacterial agent. The doorway has a finger guard to prevent somebody getting their fingers trapped in the door.
There is a full-length mirror on the inside of the door with a horizontal to aid opening and large easy-lock system.
IMAGE Inside of door with mirror
Inside
The inside measures 3447mm by 2480mm and has been decorated so that it doesn’t feel like a standard toilet. The moveable partitioning wall and ceiling have a fun design on them providing children with something to keep them occupied while they are on the changing bench or toilet. This is a great addition to BIGLOO.
There is a peninsular toilet with drop-down and fixed vertical handrails on either side. The drop-down handrails are easy to use and a contrasting colour to the walls. The toilet seat measures 490mm from the ground and also contrasts so it can be easily identified by people who have a sight impaired.
The lighting is warm and does not flicker and the extractor fan is silent so there are no distracting noises, meaning it is safe for people with epilepsy or sensory impairments. There is also an emergency light, so there is no risk of it going completely dark.
The flooring is slip resistant with underfloor insulation and the windows are double glazed, this retains the heat from the radiator and makes the temperature easily adjustable to suit differing needs.
There are 2 emergency pull cords next to the toilet and door with the ring pulls at the correct height. The alarm rings out loudly outside BIGLOO and a light also flashes so attention will be gained immediately.
The sink is lowered and has a vertical handrail on either side of it, and there are also handles on the sink itself – a great addition to give people multiple options to hold onto for support. There is a lowered electric hand dryer on the adjacent wall.
There is a comfortable changing bench measuring 1860mm x 700mm and wide tear off paper mounted to the wall adjacent to the bench.
A ceiling mounted tracking hoist system is installed with access to the bench, toilet and sink. It is a significant achievement to have this in a portable toilet.
BIGLOO is smaller than a Changing Places, so cannot be classed as one, but it contains the same components in an appropriate layout providing a good amount of space. The smaller size allows BIGLOO to be portable, providing more people and events with the opportunity to access a fully functional accessible toilet with hoist, which they may not have been able to access before.
www.bigloo.co.uk
IMAGE Ceiling track hoist
by Christian Drewitt | Council Office, Library, Recommended Venues, Stonehouse, Toilets
Stonehouse Town Council and Library
Location: 1 Queens Road
Stonehouse
GL10 2NG
Parking and entrance
There are 2 accessible bays at the front of the building with a dropped kerb to gain access to the pavement in the middle of the bays. There is also a private accessible bay at the back of the building via and entrance on the side. There is signage that states this car park is private, however the accessible bay is specifically for visitors.
To gain access to the building there is a ramp along the side as well as steps at the front. The main front door is a large manual door that is propped open when the Town Council and/or Library are open, making access easy.
There is a single automatic door on entry to both buildings, with a push button to access at a lowered height.
IMAGE Stonehouse Town Council Sign
IMAGE Signage to car park
IMAGE Accessible bay at back of building
Stonehouse Town Council
The main Town Council area contains 2 desks and an office with an additional desk. There are extra chairs all over the space which is great for individuals with limited mobility. Although the space is limited, it is used well and physical access around doesn’t pose many issues. The lighting is good and the area is well heated. The office is quite restricted as there is a large table in there, however all tables and chairs are moveable if required. Large meetings are held in the library, meaning this space is perfectly fit for purpose.
There is a glass screen between the Library and Town Council, meaning if there is ever somebody who requires help in the other section, they will be noticed immediately.
IMAGE Push button for automatic door
Library
Main access to the library is at the front door. There is also a door between the Town Council and library, however this is rarely used by the public. The library is a large area with easily moveable shelving, making it a very versatile and adaptable space.
On the left on entry is a large lowered television set with signage below it. Some of this signage may be difficult to read here, however all information is also available online. It can also be printed in a larger format immediately as the library’s printer can upscale size/text.
There is a lowered reception desk which enables wheelchair users and visitors of a smaller stature to communicate with the librarians with ease.
The library has an easily accessible machine that allows visitors to return and check out books without assistance. Visitors are also able to do this at reception should it be preferred.
There are 2 computers for public use with desks at a reasonable height and with plenty of knee recess. The computers have NVDA screen reader software and the use of Microsoft accessibility features. For list of some of the available functions on the computers, please see the end of this report.
Next to a seating area is a touch screen with adjustable height, angle and text size options. This contains the library catalogue, self book computer program and a virtual reference library.
Audio books are available at the right-hand side of the reception desk and are issued the same as books format; for a 3-week loan period with no overdue charges. There is also a free download audio book collection available on the website. Free download magazines are also available with a membership. The text size on these can be easily altered by zooming in.
A huge amount of library resources are currently available from home, the list of what is available plus further information provided to us by the (extremely helpful) librarian is at the end of this review.
There is a slight step at the emergency exit to the library of 3cm high, this is only slightly higher than a standard dropped kerb so should not cause too many issues.
IMAGE Large lowered television
IMAGE Signage below television
IMAGE Check in and out machine
Accessible toilet
There is an accessible toilet within the library. The toilet is a good size with a doorway of 900mm, making access easy. There are handrails of a contrasting colour to the walls to aid the visually impaired.
Due to the shape of the building the transfer space has a diagonal wall. This narrows the available space for a wheelchair user to transfer. There is a shelf along this wall to aid visitors with a colostomy bag.
The emergency pull cord is behind the toilet and may be difficult to reach. When used, it rings out inside the building and to a security firm. The library/town council is always manned therefore assistance will be offered immediately.
There is a standard bin and a sanitary bin available and the sink is at a lowered height, reachable from the toilet. The handrails are well placed, with a drop-down rail on the right of the toilet, a horizontal rail on the left and a vertical rail on either side of the sink. The floor is non-slip and the lighting is good and does not flicker.
Resources available from home
The following resources are currently available from home for Gloucestershire Libraries customers.
Ancestry – family history database that includes census, military and immigration records. Temporary access from home is currently available to Gloucestershire parish and electoral registers, wills and other probate records, gaol registers and some transportation records.
Newsbank – access to news articles from across the world. Newsbank is a comprehensive collection of reliable news sources covering a wide array of topics and issues. It also provides full text and image editions of local, regional, national and international newspapers, magazines, blogs and journals,
Naxos Music Library – a specialist music resource giving access to over two million tracks and a database of music reference information. Searchable opera, chamber music, concertos, ballet, world, jazz and pop and rock music. There is also a music dictionary and various articles on music. Login using your library card number.
Oxford Dictionary of National Biography – a searchable database of over 60,000 biographies, 72 million words and 11,000 portraits those who shaped British history from the Romans to the 21st century.
Oxford Reference – access to 25 different subjects, including archaeology, history, literature, music, science and technology, law, religion and medicine and health. It contains over two million entries from Oxford University’s Dictionaries, Companions and Encyclopaedias.
BFI Screen Online – the definitive online guide to Britain’s film and television history. Browse different genres of film and television history or search for a particular film, actor or programme. Also includes timelines of British film and television history, UK film statistics and the encyclopaedia of British film.
John Johnson Collection – an archive of printed ephemera from the Bodleian Library in Oxford offering unique insights into the changing nature of life in Britain in the 18th, 19th and early 20th centuries.
Accessibility features on the public computers:
Visual
- Display Font sizes and brightness options
- or use the mouse to alter font size
- Mouse pointer – Change the size, style and colour of the mouse pointer
- Text cursor – Change the size, style and colour of the cursor
- Magnifier – Set the size and style of magnification
- Colour filters – Add a colour filters to make colours easier to see (particularly useful for different types of colour blindness)
- High contrast – Make text and programs easier to use by using more distinct colours. Colour options can be customised
- Narrator – Alternatively use the NVDA screen reader instead of Windows Narrator
- Audio settings – Change audio settings, and give visual alerts to sounds
- Closed captions – Change closed captions options
Interaction
- Speech Dictate text
- Keyboard – Make it easier to type and use different keyboard shortcuts
- Mouse – Enables use of numeric keypad instead of the mouse
Microsoft Word
- View tab – Immersive Reader – change display and layout options to aid reading Read aloud (part of immersive reader)
- Review tab – Spelling and Grammar, Thesaurus, Read Aloud – Check Accessibility – how accessible documents are for other users
Microsoft Edge Browser
- Read aloud – Reads the text on the screen
- Immersive reader – A simpler layout with fewer distractions Change layout, text and focus size, plus add colour filters
by Christian Drewitt | Attraction, Gloucester, Leisure, Recommended Venues
Location: Clarence Row
Gloucester
GL1 3DW
Parking and entrance
There is suitable signage to the Heritage Hub making it easy to find. There is a barrier to the car park which will lift automatically when a vehicle is stopped in front of it. On the left are 3 well marked accessible bays with hatching on every side. The route from the accessible bays to the entrance does not enter onto the vehicular route and is step free.
The entrance has 2 automatic doors and visitors are greeted immediately by a platform lift. This lift can be operated by guests without assistance. The lift requires the user to hold the direction button down for the duration. The buttons are large, clear and very easy to use. When reaching the top, the lift gate doesn’t automatically, the button must be held down while the gate is pushed open, this may be difficult for a wheelchair user to do alone.
IMAGE Accessible parking bay
IMAGE Entrance from car park
IMAGE Automatic double doors at entrance
Reception
The reception is spacious and open plan with a lowered desk. There is a spacious seating area just past the desk.
On the right as you enter there is a separate reception desk for the Family History area which also has a lowered desk.
IMAGE Seating area with tables
IMAGE Reception for Family History Room
Archives
These areas are spacious with plenty of room for a wheelchair user. There are some files that are quite high up and would be difficult to reach for a wheelchair user or person of smaller stature, however the reception desk is always manned so assistance can be gained at all times if required.
IMAGE Filing cabinet in Archives
Research room
The Research Room door is an electronic door controlled by reception. There are rise and fall tables in the research room meaning the height can be changed to suit the user.
Since the pandemic there have been screens installed at the reception desk in the Research Room, these have impacted the use of the hearing loop. During our audit we were assured that this was being looked into.
There isn’t any accessible software or assistive technology on/for the computers, however during our conversations on our visit it was clear that the Heritage Hub ensure that all of their visitors have what they need, and will go to extra lengths to ensure these needs are met. With this in mind, we are confident that should accessible software, such as screen readers, be required, it would certainly be looked into.
Due to the advice in regards to social distancing, the current layout of the Research Room may cause a wheelchair user difficulty in getting to the meeting room on the other side. There are bi-fold doors which also lead here and we were advised that it can be arranged for these to be opened if necessary.
IMAGE Reception in Research Room
Accessible toilets
There are 2 accessible toilets at the Heritage Hub, both are a decent size and would allow for a wheelchair user and assistant/carer. They are both well-lit, clean and the toilet seats are at the recommended height – 48cm from the ground.
There are emergency pull cords in a good position, however the ring pulls were not at the correct height. This was rectified during our visit. The alarm rings out at the reception and from the toilet. As the Heritage Hub is quite open plan, there is no risk that it won’t be heard.
All amenities are at a lowered height and the sink is reachable from a seated position on the toilet, however the soap dispenser could not be reached from the toilet.
The transfer space has a shelf behind the toilet which limits the reversing space
Next to the upstairs accessible toilet there is a large corridor of lockers at varying heights and sizes.
Upstairs Kitchen
The main kitchen is 1500mm in width which is wide enough for a wheelchair user to enter, but will be required to reverse out. There aren’t any lowered counters which may make using the space difficult for a wheelchair user or person of smaller stature.
Dunrossil Meeting Room
On the ground floor to the left of the entrance is the Dunrossil Meeting Room. This is a very large space with doors out into the garden. There is also a serving hatch joining to the downstairs kitchen with a lowered table, making it easy to access. The downstairs kitchen is mainly used by staff of the Heritage Hub.
IMAGE Dunrossil Meeting Room
IMAGE Serving hatch with lowered table at Dunrossil Kitchen
IMAGE Dunrossil Meeting Room kitchen
IMAGE View from serving hatch into Dunrossil
Garden
The garden is a beautiful space with areas for the community to grow their own veg, and bee hives where the Heritage Hub will be producing their own honey. There is also seating around the garden, including a picnic bench with an extended table with knee recess for wheelchair users. There is signage throughout the garden explaining the different areas. Some of these signs are quite high up on the walls and may be difficult to read for a wheelchair user, however there are QR codes on the signs that bring the information up on visitors phones. This is great as it allows visitors to use any accessibility software they may have on their phone to read the information.
IMAGE Informational signage
IMAGE Accessible picnic bench
IMAGE Lowered informational signage
by Christian Drewitt | Cheltenham, Leisure, Park
Hatherley Park
*Social distancing guidelines were stringently followed during this audit*
Accessibility Rating
Physical
Four out of five
Location: Hatherley Park
Bournside Road
Cheltenham
GL51 3AL
Parking and entrance
The park is around 3 hectares in size and is surrounded by houses, making it quite hidden and a lovely surprise when entering. There is roadside parking near Hatherley Park, there aren’t any accessible bays however parking is free. The street parking is available on Hatherley Court Road, which is the northern entrance and also on Bournside Road for the southern entrance.
There are 2 discreet entrances to Hatherley Park, noticeable by the green railings. These are step free, wide and easily accessible, leaving plenty of room for a wheelchair user to pass by people safely. The pathways are also of good quality.
Access around Hatherley Park
Hatherley Park has got good access with good quality pathways. It can be hilly in places but not for a long amount of time and there are plenty of rest spots.
IMAGE Wide pathway with gradual hill
IMAGE Slightly uneven pathway
IMAGE Pathway to pond and seating area
A main feature of the park is the lake which has benches around it and is very picturesque. This is a great place to relax and watch the wildlife. The signage near the lake is quite small and would be difficult to read for someone with a visual impairment. There is also a small pond with a seating area nearby. There isn’t much space next to the benches for a wheelchair user to sit without obstructing pathways however there is plenty of space in front of the benches.
IMAGE Signage near pond with small font
IMAGE Seating area near pond
There is a small food and drink trailer called the Butterfly Box which is open every day. This has a very high counter and may be difficult for a wheelchair user to communicate with the staff comfortably. There are 2 picnic benches near the café. There are no toilets within Hatherley Park.
There are 2 play areas in the park, one is gated for younger children and there is another one nearby for older children. There isn’t any accessible equipment here.
by Christian Drewitt | Cheltenham, Leisure, Park
Montpellier Gardens
*Social distancing guidelines were stringently followed during this audit*
Accessibility Rating
Physical
Four and a half out of five
Location: Montpellier Gardens
Montpellier Spa Road
Cheltenham
GL50 1UL
Parking and entrance
There isn’t a car park for Montpellier Gardens, however there is roadside parking all around it. There are no accessible bays on the immediate roads next to the Gardens, however there are accessible bays outside The Ivy nearby.
There is step free access all around the gardens.
IMAGE Entrance at Montpellier Spa road
IMAGE Entrance on Montpellier Spa road
Access around Montpellier Gardens
Access around Montpellier Gardens is generally very good. The pathways are wide, in good condition and can be easily distinguished from the grass. There are benches all around the Gardens with space on either side so a wheelchair user can sit next to somebody on the bench.
There are multiple tennis courts in the gardens. These have stepped entry from the front but there is step free entry via a double gate on the side. This gate was locked during our visit.
Near here is a children’s play area, there is no accessible play equipment here.
IMAGE Stepped entrance to tennis courts
IMAGE Step free access to tennis courts
In front of the tennis courts is the Gardens Gallery. This also has stepped entry from the front however there is a useful map on the right-hand side of the building that guides wheelchair users to the accessible entrance and alarm bell to request assistance. This is at the back of the building which can be accessed by a ramp on the right, this is a short distance away.
Near here is the gardens café. This has a slight step for entry. It may be possible for a wheelchair user to enter the gardens as the step is slightly lowered, however the step at the exit would be too high. Due to COVID-19 there is currently a one-way system in place meaning it wouldn’t be possible for a wheelchair user to use the café safely.
IMAGE Map to accessible entrance to Gallery
IMAGE Accessible entrance to Gallery
IMAGE Alarm bell for Gardens Gallery
IMAGE Step at exit of cafe
Accessible Toilet
Step free access to the accessible toilet requires leaving the gardens for a moment and entering back in through a different entrance. There is a large accessible toilet that requires a RADAR key for entry. This toilet has turning space and plenty of room for a wheelchair user and assistant.
The toilet is in the middle of the wall, meaning there is a large transfer space on either side and the sink would not be reachable from a seated position on the toilet. This means the sink cannot be reached from the toilet. There or two drop down rails on either side of the toilet and handrails fixed on the wall at the back of the toilet. The toilet is at the correct height from the ground at 48cm, allowing for easy transfer for a wheelchair user.
All the amenities are at a lowered height and there is a sanitary bin next to the toilet, however there is no mirror.
IMAGE Door in disabled toiler
by Christian Drewitt | Cheltenham, Leisure, Park
Imperial Gardens
*Social distancing guidelines were stringently followed during this audit*
Accessibility Rating
Physical
Three and a half out of five
Location: Imperial Gardens
Imperial Square
Cheltenham
GL50 1
Parking and entrance
There is roadside parking all around Imperial Square and there are 2 accessible bays. The accessible bays are smaller than the recommended size and the closest dropped kerb is on the corner.
Access around Imperial Gardens
The Gardens are kept in pristine condition and are full of beautiful flowers, it’s an ideal place for a picnic on a summers day.
Overall access around Imperial Gardens is very good. The pathways are clear and smooth and wide enough for people to pass each other at a safe distance. There are times when a wheelchair user will need to take a less direct route in order to avoid steps or the grass, however there is nowhere that is inaccessible for a wheelchair user. The grass is smooth meaning it would not be too difficult for a wheelchair user to wheel onto the grassed areas.
There are benches located all around the outskirts of the gardens. Some of these have plants on either side meaning a wheelchair user will be unable to sit next to somebody on a bench.
The information boards and signage around the gardens are in a small font and may be difficult for somebody with a visual impairment to read.
IMAGE Bench with foliage surrounding
IMAGE Wide level pathways
Garden Bar
The garden bar has a hand sanitising unit at the entrance and a ramp leading up to the bar. There is no lowered bar area.
The original garden bar seating area has steps to gain access from the bar so would be inaccessible for a wheelchair. There is also a marquee next to the bar with a seating area inside, this has step free access.
IMAGE Wide pathway and marquee
IMAGE Hand sanitising unit
IMAGE Gate to seating area
Accessible toilet
There is an accessible toilet at the end of the building behind the bar. There is step free access to this by following the path around the marquee. There is also stepped access from the far end of the bar. This requires a RADAR key for entry.
There is no handle on the front of the door which means it would be difficult for somebody with limited dexterity or a wheelchair user to open. The toilet measures 1330mm x 1660mm, this is below the standard and is quite small. It would be quite difficult for a wheelchair user and a carer fit in here.
There is a small transfer space on the right of the toilet and all the amenities are lowered apart from the coat hook. There are well placed grabrails and a drop-down rail. There is no emergency pull cord in the toilet.
IMAGE Steps to disabled toilet from bar
by Christian Drewitt | Cheltenham, Leisure, Park
Pittville Park
*Social distancing guidelines were stringently followed during this audit*
Accessibility Rating
Physical
Four out of five
Location: Pittville Park
Evesham Road
Cheltenham
GL52 2AP
Parking and entrance
There is roadside parking all around Pittville Park that is free for blue badge holders. There is also a car park at Pittville Pump Rooms with 150 spaces and 6 accessible bays. There are step free entrances all around the park. You can gain access directly from the street in some areas.
Access around Pittville Park
The pathways around the park are mainly concrete and in good condition, they are easy to distinguish from the grass and are a good width for people to pass each other at a safe distance. The east side pathway is the only pathway that isn’t of great quality, it is very uneven and uncomfortable for a wheelchair user. There are low hanging trees on the east side of the park that may cause an obstruction or difficulty for the visually impaired.
The grass is relatively even throughout Pittville, meaning a wheelchair user or person with limited mobility will be able to venture onto the grass without much struggle. There are also plenty of benches around meaning nobody needs to travel very far to reach a rest point. The park is also full of trees which provide plenty of shade and there are bins all over the park.
There is a large duck pond in the centre of the park which makes for beautiful scenery. Around this pond there is a pathway, the pathway doesn’t go the full way around the pond and there are steps at on section of it.
There is a small kiosk serving ice creams and snacks at the east end of the park. This has a ramp leading up to it for wheelchair users. There are also round picnic benches here with part of the seating removed, this means a wheelchair user can also sit comfortably at the bench.
There is a very large play area at Pittville which is great for children. We did not enter the play area during our visit as it was very busy and would have been difficult to maintain social distancing. There is a level roundabout in the play area which is great for wheelchair users.
General access around the entire of Pittville Park is seamless and enjoyable.
IMAGE Steps to pond side pathway
IMAGE Low hanging trees over path
Accessible toilet
There is an accessible toilet near the play area that is free to use and does not require a RADAR key. The doorway is a suitable width and there is a large lock and handle on the door making it easier for people with limited dexterity. There is also a grab rail on the door for ease of opening and closing. The toilet is a good size with plenty of turning space and all the amenities are at a lowered height. The toilet seat and grab rails are a contrasting colour to the walls to aid the visually impaired.
The lighting in the toilet is quite dim and there is no emergency pull cord. The floor is non slip and there is a baby change unit on the left.
Changing Places toilet
Near the play area there is a large Changing Places toilet which requires a RADAR key for entry. This toilet was very clean during our visit. The lighting is quite dim and may be difficult for someone with a visual impairment to adjust to when entering from outside. The Changing Places toilet comprises of an electric hoist, toilet, shower with large controls, grab rails in a contrasting colour to the walls, mobile room divider and height adjustable fold up bench.
There is also an emergency pull cord near the bench and toilet however there are no ring pulls on the one near the bench. There are 2 coat hangers near the door and different heights making them suitable for a wide range of people.
IMAGE Entrance to Changing Places
IMAGE Toilet in Changing Places
IMAGE Coat hooks in Changing Places
IMAGE Hoist in Changing Places
by Christian Drewitt | Leisure, Park, Stroud
Daisy Bank Park
*Social distancing guidelines were stringently followed during this audit*
Accessibility Rating
Physical
One out of five
Location: Daisy Bank Park
Daisy Bank
Stroud
GL5 1HG
Parking and entrance
There isn’t a designated car park for Daisy Bank Park, however there is roadside parking on Horns Road. All the entrances on Horns Road have multiple steps therefore are inaccessible for wheelchair users. At the top of Daisy Bank there is a step free entrance. This road has a steep incline and would be very difficult for a manual chair user or people with limited mobility.
At the midway point on Daisy Bank there is another stepped entrance. The first step is large and would be difficult for people with limited mobility.
The accessible entrance at the top of Daisy Bank has a sharp right turn and is very narrow. It is also uneven in places and may be a significant trip hazard or cause a wheelchair user difficulty to navigate around the corner.
IMAGE Road to step free entrance
IMAGE Stepped entrance at bottom
IMAGE Entrance with large step
IMAGE Uneven pathway at step free entrance
IMAGE Gate at step free entrance
Access around Daisy Bank Park
Daisy Bank Park is on a steep gradient with a play area at the top. The pathway from the accessible entrance to the play area is uneven in places and not clearly distinguishable from the grass.
There are 2 entrances to the play area, the first is before the swings. This is step free; however, the climber is in a sandpit which has a step down, meaning a wheelchair user would not be able to travel any further than the entrance. It is also unclear that there is a slight drop which may cause difficulty for the visually impaired.
The second entrance leads to the roundabout, swings and slide. This entrance has a step so a wheelchair user would not be able to enter. There is no accessible play equipment in this play area.
As Daisy Bank is on a natural incline it is difficult to make it fully accessible and care should be taken for people with limited mobility when on the grassed area, due to the hill.
IMAGE Pathway along top of Daisy Bank
IMAGE Climber in play area
IMAGE Step free entrance to play area
IMAGE Stepped entrance to play area
IMAGE Roundabout and slide
by Christian Drewitt | Leisure, Park, Stroud
Uplands Playing Fields
*Social distancing guidelines were stringently followed during this audit*
Accessibility Rating
Physical
Three out of five
Location: Uplands Playing Fields
Uplands Road
Stroud
GL5 1
Parking and entrance
The road to the car park for Uplands Playing Fields is quite narrow and has several large, damaged speed bumps, these must be approached with care. There is no signage to the car park which may be confusing for somebody who has never visited before.
The car park is a decent size but is on a hill, therefore can be on quite a steep gradient in places and there are no marked bays.
Access around Uplands Playing Fields
There is a steep slope down to the large field, however a wheelchair can gain access to the field via a grass pathway around the left and near the play area. It is advised that this is approached with caution, especially for those with a visual impairment. The grass pathway to the play area is steep in places and a bit uneven due to it being on grass, however it is accessible overall. On the left of this pathway is a rock-climbing wall and swing, the wall was barricaded, and the swing removed on our visit, due to COVID-19 lockdown restrictions.
IMAGE Large playing field
IMAGE Large playing field 2
There is a fenced off basketball court and a play area to the left at the bottom. Due to COVID-19 restrictions we were unable to enter the play area, however noticed that there is a large chair swing which would be great for people with limited mobility. There is a picnic bench near the play area with a large overhang on one side, this is great for a wheelchair user and would allow for plenty of space to sit at the table comfortably while not having to worry about table legs or obstructing anybody else.
IMAGE Chair swing in play area
IMAGE Basketball court and play area
IMAGE Bench with large overhang
by Christian Drewitt | Leisure, Quick Picks, Recommended Venues, Stroud
Subscription Rooms
*This audit was completed before the COVID-19 social distancing measures were introduced*
Accessibility Rating
Physical
Three and a half out of five
Sensory
Four and a half out of five
Location: Subscription Rooms
George Street
Stroud
GL5 1AE
Parking and entrance
There are 8 accessible bays at the back of the Subscription Rooms that are free for blue badge holders. Disabled guests are entitled to use the back entrance of Subscription Rooms which is much closer to the car park. There is a small doorbell on the back door to gain entrance. There is also step free access at the front of the building. To get to the front of the building you are required to travel on the road which may cause distress for a wheelchair user who isn’t accompanied by anybody.
The ramp to the main entrance is on the opposite side of the building to the car park, it has a handrail and the edges of the ramp are painted white to make them more visible for people with a visual impairment.
The main doors are automatic and there is a ramp inside on the right.
IMAGE Subscription Rooms Night
IMAGE Entrance electric doors
001_09MAR22_BP1924
© Ben Phillips
Reception/Box office and offices
The reception is at the top of the ramp on the left. This is a large space with plenty of sofas. The desk is at a lowered height meaning the receptionist can easily communicate with a wheelchair user or person of small stature.
The offices for employees of the Subscription Rooms are to the right of the box office. These a spacious so allow plenty of room for a wheelchair user to work here. The desks are large and have plenty of knee recess underneath.
George room
The George room is on the right of the entrance and is often used for exhibitions and smaller events. This is an easily accessible room and is ideal for wheelchair users. This room would be used as the dressing room for wheelchair users as the 2nd floor is currently inaccessible.
Bedford bar
The Bedford bar is down a small passageway that has spotlights on the walls. It is quite dark down this passageway however it is not a very long distance.
The tables in the Bedford bar are all a suitable size for a wheelchair user to sit underneath comfortably and the chairs are easily moveable. The Bedford bar is beautifully decorated and is a lovely place to relax.
The bar is quite high and there is no lowered section for wheelchair users so it may be difficult for a wheelchair user of person of smaller stature to communicate with the bar staff. There are no large prints menus currently available however there is a blackboard at the back of the room with the menu in a large font.
IMAGE Passageway to Bedford bar
134_09MAR22_BP2708
© Ben Phillips
Accessible toilet
The accessible toilet is on the right-hand side of the building near the Bedford bar. The toilet is quite small making transferring to and from the toilet quite difficult for a wheelchair user. There is an emergency pull cord on the right-hand side of the toilet when seated, there are no ring pulls on the cord so it may be difficult for somebody with limited dexterity to grab hold of the cord. All the amenities are at a lowered height which is suitable for a wheelchair user.
IMAGE Accessible toilet door with signage
Lift
The lift is large enough for a wheelchair user and assistant but there is not enough turning space. The buttons are easy to reach and there is a lift voice communication. There is also a mirror on the back wall so a wheelchair user can see behind them when reversing out of the lift.
There is a refuge area just outside the lift with enough space for up to 6 wheelchairs.
Ballroom and stage
The ballroom has a capacity of up to 400 people and all the chairs are moveable making it a very versatile space. Up to 6 wheelchair users can attend an event in the ballroom at any one time.
The stage is currently inaccessible for a wheelchair user due to its height. There are steps with a handrail leading onto the stage on the right-hand side.
Balcony
The balcony over-looking the ballroom is currently inaccessible for wheelchair users due to there being steps to get to it on each side. This area is typically used when a show is sold out for extra seating, however they would allow this space to be used for somebody on request if they would prefer to be away from crowds etc.
IMAGE Ballroom from Balcony
IMAGE Corner of balcony that could be ramp
Kendrick bar
At the back of the ballroom is the Kendrick bar which is open throughout performances. There is now an additional entrance to this bar from the middle of the ballroom which is much wider than the original end entrance and would be much easier for wheelchair users. The bar is directly to the left which could cause congestion for people trying to get through to the queue and be difficult for a wheelchair user to get through. The tables are not suitable for a wheelchair user as they are too narrow to sit under comfortably. To the right-hand side of the bar is another door which takes you back to the landing and refuge point.
051_09MAR22_BP2541
© Ben Phillips
Dressing rooms
The dressing rooms are currently inaccessible for wheelchair users due to fire safety regulations. There is a spiral staircase that leads to the dressing rooms and an evac chair cannot be used on these types of staircases. There is a toilet and shower in the dressing rooms as well as a small kitchenette. The dressing rooms are very large and spacious with good lighting.
IMAGE Entrance to dressing rooms
by Christian Drewitt | Attraction, Leisure, Park, Stroud
The Leazes
*This audit was completed before the COVID-19 social distancing measures were introduced*
Accessibility Rating
Physical
One out of five
Location: The Leazes
Stroud
GL5 1
Parking and entrance
There is a small car park at the bottom of The Leazes at the end of Far Leazes, there is limited signage to this. The bays are unmarked and there are no accessible bays.
Access around the Leazes
Access around the Leazes isn’t very good. There are no pathways meaning there is substantial risk of a wheelchair user getting stuck in mud after bad weather. There are low hanging trees at the entrance which may cause issues for people with visual impairments. There is a football pitch that has been levelled out to allow for games to be played. The Leazes is also very hilly and the gradients are quite steep so it may be difficult for people with limited mobility. There are bins dotted around the Leazes meaning it is kept tidy.
There is play equipment on the different levels and there are benches at the top of the Leazes.
IMAGE Entrance near car park
IMAGE Potential slip hazard
by Christian Drewitt | Attraction, Leisure, Park, Stroud
Accessibility Rating
Physical
Two out of five
Location: Park Gardens
Slad road
Stroud
GL5 1QW
Parking and entrance
There are 2 parking bays with 30 minutes stay on the road next to Park Gardens. There is also on road parking available for blue badge holders.
The entrance to Park Gardens is very wide and step free. Park Gardens is on quite a steep gradient so going uphill is unavoidable.
Access around Park Gardens
There are 3 pathways to the top, the pathways on either end would be suitable for an electric wheelchair user but may be difficult for a manual chair. The middle pathway is too steep for a wheelchair and is not a recommended route. There is a handrail all the way up the middle pathway to aid people with limited mobility or who struggle with the steep gradient.
IMAGE Pathway near play area
IMAGE Steep hill with handrail
IMAGE Pathway looking down at entrance
IMAGE Hill to very top – not advised for wheelchair users
There a plenty of benches around the gardens which make for suitable rest spots.
At the top of the hill there is a sheltered area with a bench inside. This is currently inaccessible due to a step on either side.
IMAGE Stepped entrance to shelter
The play area is inaccessible for wheelchair users due to a steep slope down to the play equipment.
It is possible to do a full circle of Park Gardens which means the flow and movement around the gardens is good.
All routes and pathways are clear and easily visible which will aid people with visual impairments.
It is not possible for a wheelchair user to get to the very top of the gardens as the gradient is too steep.
IMAGE Entrance to play area
by Christian Drewitt | Leisure, Quick Picks, Stroud
Accessibility Rating
Physical
Four out of five
Location: Bank Gardens
30 High Street
Stroud
GL5 1
Parking and entrance
There is enough space available for 3 or 4 cars in a disabled section at the entrance to Bank Gardens. These are free for blue badge holders. If these spaces are full there are also 2 disabled spaces outside the library just under 300ft away. There are also steps up to the gardens from near the library and steps from St Laurence Church at the top of the will.
The entrance and the majority of the gardens are on a slight uphill gradient. The pathway is uneven in places and may cause a trip hazard or difficulty for a wheelchair user.
IMAGE Entrance to Bank Gardens
IMAGE Pathway at entrance
Access around Bank Gardens
There are benches all around Bank Gardens which make for perfect resting spots for people with mobility issues. There is also a picnic bench with half of the seat on either side removed, this is perfect for wheelchair users to be able to make full use of the bench and sit next to friends or family. This was a particularly impressive aspect of Bank Gardens.
On the right of this section there are 2 benches. These are both on a heightened slab of concrete. This make cause a trip hazard for people using the benches or don’t realise or forget that they are slightly higher than ground level. This area is quite near the entrance, however, to return to the entrance via a pathway you have to go back on yourself. There is a section that is clearly used as a pathway are the grass is damaged, however this would be unsafe for a wheelchair user.
The second area of the gardens is slightly steeper and may cause a bit of difficulty for a manual chair. There is a section of pathway that takes you to the far side of the gardens which is covered in moss and would be difficult to identify for somebody with a visual impairment.]
There is an elevated area with benches on that has steps on the near side and a ramp on the far side. It is quite a steep ramp to this area and would be difficult for a manual wheelchair, however it is fine for an electric chair.
There are no disabled toilets in the gardens, the nearest disabled toilet is at the library.
IMAGE Picnic bench with space for 2 wheelchairs
IMAGE Top section of gardens
IMAGE Steps to elevated section
IMAGE View from elevated section
IMAGE Potential route for pathway to improve flow
by Christian Drewitt | Leisure, Quick Picks, Stroud
Accessibility Rating
Physical
Three out of five
Sensory
Four out of five
Location: Farmhill Baptist Church
Farmhill Lane
Stroud
GL5 4BX
Farmhill Baptist Church is currently in the process of being converted into a community hall. This access audit was undertaken to advise on a range of improvements that need to be implemented to ensure it is as accessible as possible for the whole community.
Parking and entrance
The entrance to Farmhill Baptist Church isn’t very clear and looks quite like a driveway to a house. This may cause confusion if following a satnav as there is a road next to it that it seems is the correct turning to make.
The driveway is on a steep incline with very rough terrain. Care must be taken when driving up it and it would be difficult for a wheelchair user or individual with visual impairments arriving without a vehicle, so assistance will be required. It is not recommended to attempt this in a manual chair. The only step free access to the church is via the driveway as there is currently no footpath.
There is a small car park at the top of the driveway. There are currently no marked parking spaces.
There is step free access to the main building with a slight ramp to the front door. The main doors are double manual doors which leave plenty of room for a wheelchair to get through.
IMAGE Entrance from car park
Main hall
The main hall is a large open plan space with moveable furniture. There is also a large kitchen with plenty of space for ease of movement, there are 2 steps that lead to this however, making it currently inaccessible for wheelchairs. The signage in the kitchen
At the front of the main hall is the Baptist pool, this has also has 2 steps to access it, however it is currently not in use, so access is not necessary.
There are two fire exits on either side of the hall. These both have steps to exit and would therefore be unsuitable for a wheelchair user or person with limited mobility to use.
IMAGE Entrance to kitchen
IMAGE Fire exit to garden
IMAGE Fire exit to car park
Accessible toilet
To the left of the entrance is the accessible toilet. This is a good size however there is a baby change unit inside that significantly impacts on manoeuvrability. The doorway is 820mm wide, due to the shape of the toilet this should be slightly wider. The toilet is the correct height at 48cm from the ground making transferring to and from the toilet easier. There is no emergency pull cord in the toilet. There a well-positioned grab rails on either side of the toilet and next to sink, there is also a drop-down rail. The transfer space is on the left of the toilet as you face it. The floor is non slip and all of the amenities are at a lowered height. The lock on the door is quite small and would be difficult to use for somebody with limited dexterity.
IMAGE Baby change unit in disabled toilet
Garden
There are plans to redesign the garden to make it as accessible as possible. These plans include a shelter at the top of the pathway and a path around the back of the building from the car park. Currently it is accessible however there is a gap in the pathway so travelling over grass is required.
by Christian Drewitt | Attraction, Leisure, Quick Picks, Recommended Venues
International Centre for Birds of Prey
Accessibility Rating
Physical
Three out of five
Sensory
Four out of five
Location: International Centre for Birds of Prey
Boulsdon House
Newent
GL18 1JJ
Parking
There are 4 accessible bays just outside the entrance to the International Centre for Birds of Prey (ICBP). These are clearly marked and are very close to the entrance. There is shelter over the entrance so a wheelchair accessible vehicle can easily be reversed to the door so a wheelchair user can be sheltered from rain when entering the vehicle.
Entrance, reception and gift shop.
There is a singular push door with a slight ramp upwards. A wheelchair user will need some assistance to open this door.
The gift shop is very spacious and tidy with plenty of room to manoeuvre. The shelves are at a good height and the open plan layout makes it very easy to navigate.
The reception area is also in the gift shop. There is no lowered counter at reception.
Carers get half price entry to the centre.
The centre
The signage around the centre is in a large clear font and is not too high meaning it is easy to read for people with a sight impairment.
The pathways around the centre are mostly firm apart from some areas that may be slippery when wet. We were informed on our visit that this is something that is being looked into to ensure visitors safety during bad weather. There are also always staff on hand to help anybody who may require it. There are areas that have quite a steep incline however there are alternative routes that make it easier for a wheelchair user or person with limited mobility.
There are 4 wheelchairs that can be borrowed during visiting free of charge, however it is recommended that visitors wishing to borrow these call the centre and let them know in advance.
There are six dogs that live at the centre. If an individual or group have a fear of dogs then they can be kept inside during the visit, however the centre must be informed of this in advance as it is important that they are not kept inside all day.
There benches all over the centre meaning people with limited mobility can rest at points all around the centre.
There are experience days available at ICBP for groups of up to 6 people. These are suitable for people with disabilities. These begin at 10am and include having 2 or 3 birds flying to an individual’s fist, a cup of tea and biscuits, visit the hall and handling the birds, and back outside to do a circuit with the birds following.
There are also Owl Evenings that take place over the festive period, there is no price reduction for anyone for these. These include lots of activities, mulled wine and a hot meal. For more information on experience days visit www.icbp.org.
It is recommended to inform ICBP of any specific requirements or wheelchair users that will be attending so that they can be suitably accommodated. There are experiences such as holding the birds, this is suitable for anybody that is able to hold their arm up for a period of time. For people who may struggle with larger birds the staff will make sure that the demonstration is with a lightweight bird.
There are guided tours available for large groups of around 14, if there are significantly less people then this it is requested that a donation is made. These tours can last between 20 and 40 minutes depending on the requirements of the group.
It is important that visitors are very quiet during flying demonstrations so to not startle the birds.
The outside flying area has a specific space for wheelchair users with clear signage stating that area is for wheelchair users and pushchairs. There is also space for wheelchair users in the indoor flying area, however if there are numerous wheelchair users this may obstruct the exit.
It is possible to rebook any visits if the weather is particularly bad. During bad weather the flying demonstrations can take place indoors along with a PowerPoint.
IMAGE Seating area in outdoor demonstration area
IMAGE Outdoor demonstration area
IMAGE Indoor demonstration area
Accessible toilets near owl sanctuary
There are two accessible toilets near the owl sanctuary, one in the ladies and one in the men’s. There is a slight ramp into the toilets. The men’s toilet is immediately on the left as you enter, and the ladies is directly in front.
There is no drop-down grab rail in the men’s toilet which would make it very difficult for a wheelchair user to transfer. The ladies accessible toilet has a fixed grab-rail and drop-down grabrail making it more suitable for wheelchair users. There are no emergency pull cords in any of the toilets and there are no handrails near the sinks. The sinks aren’t reachable from a seated position on the toilet. The door locks in both accessible toilets are both quite small and may be difficult to use for somebody with limited dexterity.
IMAGE Inside owl sanctuary
IMAGE Entrance to toilets
IMAGE Male accessible toilet
IMAGE Ladies accessible toilet
Café
The café has a single push door. This may be difficult for somebody in a wheelchair to open alone. The café serves hot and cold food and the tables are suitable for a wheelchair user to sit under comfortably. There is also a section of the café that is behind a gate that must be kept shut – this is a dog free zone. There are no large print menus in the café.
Accessible toilet in cafe
The doorway to the toilet is a suitable width for an accessible toilet, however there is a baby change unit behind the door which causes an obstruction and may cause a wheelchair user difficulty when entering. This baby change unit is moveable so could be removed upon request. All the amenities in the toilet are at a lowered height and there is a sanitary bin in the toilet. There is a fixed grab rail on the wall next to the toilet and a drop-down rail and fixed rail on the transfer side. There is also a vertical grab rail on the left of the sink.
IMAGE Accessible toilet in cafe
IMAGE Baby change unit in accessible toilet
by Christian Drewitt | Attraction, Leisure, Pubs, Quick Picks, Stroud
Accessibility Rating
Physical
Two out of five
Sensory
Four out of five
Location: Prince Albert Inn
Rodborough Hill
Stroud
GL5 3SS
Parking and entrance
There is no allocated parking for the Prince Albert, however this is a dropped kerb at the side of the building that is often used as a drop off point. This is on double yellow lines so can also be used as a parking space for a maximum of 3 hours for blue badge holders. The closest car park is at Rodborough Community Hall which is approximately 200 metres away. There is also on road parking on Walkley and Rodborough Hill.
The front door has an opening of 890mm. There is a small step at the main entrance, which is too high for a wheelchair user, however there is step free access at the side of the building that enters into the courtyard. There is a doorway into the pub on the right of the courtyard. This is 740mm wide and may cause difficulty for a larger wheelchair.
IMAGE Step at main entrance
IMAGE Wide gated side entrance
Bar and live music area
The bar and live music area are in a large space with all furniture being moveable. This means that tables and chairs can be removed accordingly to allow for more space for movement if it is required. A lot of the tables are small round tables with stools, these are quite low and would be likely be uncomfortable for a wheelchair user to dine at. There are a selection of larger, higher rectangle and square tables which would comfortably accommodate a wheelchair user.
All of the lighting is on dimmer switches so can be changed according to visitor’s needs. There are also ear plugs and ear defenders available upon request for individuals with sensory issues.
There is no lowered bar for wheelchair users or people of a smaller stature, however there is an opening at the bar that the bar staff are trained to serve from when communicating with wheelchair users.
Family staff members at the Prince Albert have received dementia awareness training and there is always a family member present.
During live performances there is a stage erected in the bar area. This is 8 inches high which is great for wheelchair users anywhere in the bar to be able to get a clear view of the stage. There is currently no ability for a ramp to be attached to the stage so wheelchair users can perform on the stage, this is due to a lack of space, but is something that the owners are attempting to resolve.
Courtyard
At the back of the pub is a sheltered courtyard with outdoor heating mounted on the walls. The furniture is all moveable and large tables and benches are removed during busy periods to aid ease of movement. There is a kitchen area in the courtyard that is rented out to independent businesses. This has a low counter which is suitable for wheelchair users and people of smaller stature to communicate with the kitchen staff comfortably.
There are no disabled toilet facilities at the Prince Albert, however there is a large unused space in the courtyard, and we were informed on our visit that there are plans for a disabled toilet to be installed here in the future.
Toilets
As stated above there are no accessible toilets and the standard toilets would be difficult to get to for a wheelchair user. The corridor to the toilets is quite narrow, measuring 840mm at the corner. The doorway to the men’s toilet is 670mm wide.
There are no handrails in any of the toilets however we were advised that this would be something that could be rectified in the future. There are two cubicles in the ladies toilet and one in the men’s.
IMAGE Ladies toilet cubicle
IMAGE Corridor to mens toilet
IMAGE Entrance to mens. Also accessible from outside
by Christian Drewitt | Accessible Parking, Attraction, Leisure, Quick Picks
Accessibility Rating
Physical
Two out of five
Sensory
Four out of five
Location: Berkeley Castle
1 High Street
Berkeley
GL13 9BQ
Parking
There are 4 accessible bays just outside the entrance to Berkeley Castle. These are not very clearly marked however they do give very easy access to Berkeley Castle. Parking is free for blue badge holders.
Entrance and reception
The entrance to Berkeley Castle is flat and smooth so is comfortable for a wheelchair user. There is clear signage at the entrance with contrasting background and font.
The gift shop is easily identifiable and is where you purchase tickets to view the castle. The staff at reception are very friendly and happy to help in any way.
The gift shop has low tables with gifts neatly placed and easily reachable.
To the left of the reception desk is the entrance to the castle. This is step free and there is a wide footpath to the castle.
IMAGE Entrance to Berkeley Castle
Castle
There is a short journey from the gift shop to the castle that takes about 5 minutes to complete. The pathways here and mostly flat and wide, with one slight uphill corner with a bit of uneven ground, but nothing too hazardous. There is a suitable amount of signage on the route so there is never enough time to get confused about whether you are going the right way.
As you get closer to the castle there is signage for children that directs to the dressing up area, toilets, entrance and gardens and grounds. This is clear with a contrasting font and background colour.
The castle entrance is a wide, open space with beautiful views of the grounds and countryside in the distance. There are areas of the gardens that are accessible, however some viewing areas are only accessible via steps. There are benches around the gardens which is positive for people with limited mobility who require rest stops. Care should be taken around the grounds as some surfaces are uneven and will be slippery when wet.
Due to Berkeley Castle being a listed building, it is very difficult for it to be made fully accessible. The only part of the castle that is accessible in a wheelchair is the Great Hall. This is a huge, stunning room.
There is a map of the castle available, however it may be too small for people with a visual impairment to see clearly.
Carers get free entry to the castle.
IMAGE Wide pathway to the castle
IMAGE Walkway to castle entrance
IMAGE View from castle grounds
IMAGE Entrance gates to the castle
IMAGE Large information sign
IMAGE Main castle entrance
IMAGE Accessible entrance with portable ramp
IMAGE Portable ramp at entrance
IMAGE Clothes for visitors to try on
IMAGE Dining hall – inaccessible for wheelchair users
Accessible toilet near castle
There is a small step on both routes to the accessible toilet near the castle which an electric wheelchair will be unlikely to be able to use. The toilet is large, and all the amenities are at a lowered height.
There is no emergency pull cord. There are grab rails on the walls and a drop-down rail next to the toilet. These are the same colour as the walls and may be difficult to identify for somebody with a visual impairment. The toilet seat is the correct height and there is a cushioned back for comfort.
IMAGE Signage to toilet, step on route.
IMAGE Step on route to accessible toilet
IMAGE Pathway to toilet, step at top
IMAGE Accessible toilet near castle
Yurt
Near the entrance there is a large yurt that contains a café and coffee shop. This is easily accessible in a wheelchair and is spacious and well lit. The tables are a good size and the chairs are easily moveable. A wheelchair user can sit comfortably under the tables.
IMAGE Yurt Berkeley Castle
Accessible toilet near Yurt
The accessible toilet near the yurt is large enough for a wheelchair user and assistant however it is quite narrow. The grab rails and toilet seat are a contrasting colour to the walls and basin which makes it easier for the visually impaired to identify them. The grab rails are well placed, with a drop-down rail and vertical rail on the left of the toilet and a horizontal rail behind the toilet and on the right. There are also two vertical rails on either side of the sink.
There is a transfer space on the left of the toilet when facing it, however there is a bin in this space. All the amenities are lowered for a wheelchair user. The flush is on the transfer side of the toilet however it is on a chain which may be difficult for somebody with limited dexterity to use.
There is an emergency pull cord to the left of the toilet from a seated position that is slightly in front of the toilet. There is a sign behind the emergency pull cord that states it is important that the cord is hanging freely so it can be pulled in an emergency.
IMAGE Accessible toilet near Yurt
IMAGE Signage on pull cord
Butterfly Garden
Inside the gift shop is the entrance to the butterfly garden.
There are large plastic separation curtains when entering the butterfly garden, this is so that the butterflies don’t escape on entrance and exit of the garden. A wheelchair user will need assistance with holding these curtains open to enable them to pass through.
The butterfly garden is very warm, and the sudden change of temperature may be uncomfortable for someone with sensory processing disorder.
The butterfly garden has a pathway that is wide enough for a wheelchair, however it is not wide enough for an individual to pass by a wheelchair. There are numerous turnings to take meaning a wheelchair won’t cause too much obstruction. There are thousands of butterflies in the garden of all different shapes and sizes and they are truly beautiful.
IMAGE Inside the Butterfly Garden
IMAGE Butterfly in butterfly garden
by Christian Drewitt | Accessible Parking, Attraction, Leisure, Quick Picks
Slimbridge Wetland Centre | 18th November 2019
Accessibility Rating
Physical
Four and a half out of five
Sensory
Four out of five
Location: Slimbridge Wetland Centre
Newgrounds Lane
Gloucester
GL2 7BT
Background
The Accessible Gloucestershire team were lucky to be invited to the opening weekend of the new accessible Estuary Tower Hide. During this visit we learnt a lot about the extremely interesting background of Slimbridge Wetland Centre.
Slimbridge Wetland Centre was opened in 1946 by the artist and naturalist Peter Scott. Scott realised that due to World War II, many animals and birds would have been eaten due to the rations. This prompted him to open Slimbridge to help species recover from the war. Since then Slimbridge has substantially grown and is home to a wide variety of birds and animals.
Accessibility around Slimbridge
There are mobility scooters and manual wheelchairs that can be hired for the day at a small cost. It is recommended that you call in advance to book one of these.
There are volunteers who can accompany somebody with a visual impairment around Slimbridge, while giving interesting facts and insights about the wildlife.
The overall access around Slimbridge is very good with clear, even pathways throughout. The tall Observatory at the Visitor Centre can be seen from almost everywhere around Slimbridge making it a very good point of reference and ensuring it is clear which direction the exit is at all times. There are also points of reference throughout the Centre such as a statue of Scott in the middle, which is also on the map. This is positive for people with visual impairments, autism or dementia.
There are gates throughout the centre that require two hands to open and may be difficult for a wheelchair user to open alone.
IMAGE Wiring on floor to make non-slip
IMAGE Tall observatory that can be seen throughout
The best hide for accessibility is the South Lake Discovery which has plenty of lowered windows and binoculars available for use. The majority of hides are very easily accessible with lowered windows, and the newer hides such as the Duck Decoy hide offers knee recess at 2 windows so a wheelchair user can get as close as possible to the window to get the best view.
The Flamingo Lagoon also has great accessibility. There is a ramp to get down to the hide and it has very large windows. This hide is eye level with the flamingos which means it gives a great view for people with a visual impairment. There is also a video screen in here with an audio information headset about the conservation work the WWT are doing for flamingos.
IMAGE Ramp in Flamingo hide
IMAGE View from Flamingo Lagoon hide
Shepherds Hut is unfortunately inaccessible for wheelchair users as it often floods, and wheelchair users can’t get over the sea wall.
The otter pool is fully accessible and has decking and glass at floor level so that public can get a clear view of the otters and easily navigate their way around the otter pool. You can also go through the cave where there is a small window to look through, this would be difficult for someone with limited sight due to the height of the windows and it was quite dark.
Wellybootland is a splash space for children and is fully accessible in a wheelchair. There is also an indoor children’s soft play area.
During the summer months there is an accessible Land Rover Safari which takes you along the banks of the River Severn with an expert tour guide. This can accommodate 2 wheelchairs per journey.
Parking and entrance
There are 17 accessible bays at Slimbridge Wetland Centre which are free to park in all day. The car park is very close to the entrance and involves crossing the car park to a dropped kerb. The accessible entrance is via a large ramp that has a handrail on either side to aid mobility.
There are 2 entrance doors to the Centre, the ones on the right have a push button entrance, open outwards and stay open for a suitable amount of time to allow a wheelchair user to pass through with ease.
IMAGE Entrance to Slimbridge
Reception
There are 2 reception desks, the one on the right is a lowered desk with a wheelchair symbol above to show that disabled visitors should queue for this desk.
The reception is open plan and easy to navigate with a large 3D map in the centre that is updated when changes are made around the Centre. There are also leaflets that you can take with a map on them.
During our visit we were informed that Slimbridge Wetland Centre are in the very early stages of planning for an app that will have a map on it. This is an exciting feature for the future and has the potential to vastly improve the ease of navigating around the Centre.
All the employees at Slimbridge are friendly and willing to help in any way they can.
IMAGE Lowered admissions desk
IMAGE Lowered membership desk
IMAGE Large map in middle of Visitor Centre
Observatory
From the reception there is a lift to access the Observatory. This is a great opportunity to get a 360-degree picture of the centre and offers exceptional views.
The lift is large enough to fit a wheelchair user and an assistant. The lighting is very dim in the lift and may cause an individual with a visual impairment or dementia difficulty in adjusting. The lift is also quite loud and may cause alarm for somebody with sensory issues.
Care should be taken by wheelchair users when reversing out of the lift as the stairs are close to the turning space.
There is one manual door to enter the Observatory. The space in the Observatory is wide enough for a wheelchair user to navigate with ease and there is turning space at the end. The windows are low enough for a wheelchair user or person of smaller stature to see out of, however there is no knee recess which means it may be difficult for a wheelchair user to see directly below.
IMAGE Top of stairs and lift
IMAGE View from the Observatory
IMAGE View from the Observatory 2
Accessible toilet on ground floor near ramp in Visitor Centre
The accessible toilet is large enough to comfortably fit a wheelchair user and assistant with ease. The lighting is quite dim and may cause difficulty for somebody with a visual impairment.
The toilet seat is 45cm from the ground which is 3cm below minimum requirements and it has a cushioned back for comfort. All of the amenities in the toilet are lowered for a wheelchair user or person of a smaller stature and the floor is non slip.
The grab-rails and toilet seat are the same colour as the walls which may cause difficulty in identifying them for somebody with a visual impairment.
There is an emergency pull cord to the right of the toilet however it is not reachable from the toilet. There is a lowered coat hook on the right wall.
The toilet is clean and hygienic and there are no distracting sounds.
IMAGE Accessible toilet in Visitor Centre
Restaurant
There are an assortment of hot and cold food and drink on offer in the restaurant. This is a large space with some booths and some tables and chairs. The chairs are easily removable for a wheelchair user; however the table leg underneath may make it difficult for a wheelchair user with footplates to get as close as they would like to the table.
Cinema
During our visit to the opening of the Tower Hide we attended a very interesting and informative talk in the cinema. The cinema is well lit and has step-free access by doors on either side. There aren’t any wheelchair spaces which means a wheelchair user will need to sit in front of the first row.
Estuary Tower Hide
The new accessible Estuary Tower Hide is a great way to get stunning views of the wildlife at Slimbridge.
Care should be taken on the way to the hide as the ground can be slippery when wet in places.
There are 2 levels to the hide with a lift for access. The lift is large enough to fit a wheelchair user and an assistant. It is a platform lift that requires the button to be held down for the duration. The button is large and very easy to use.
Care should be taken when reversing out of the lift as the stairs are near the turning space. When the lift door opens it partially obstructs the entrance into the hide. The door doesn’t remain open for very long and may need somebody to hold it open while a wheelchair user reverses out of the lift.
On the first floor there are windows at different heights including lowered windows for wheelchair users. The windows also open inwards and provide a wheelchair with knee recess. There are also benches so people with limited mobility can enjoy the views from a seated position.
The 2nd floor doesn’t have a roof, so you feel fully immersed in the surroundings. This gives brilliant views from floor to sky and is truly spectacular. This area is spacious and easy to navigate for a wheelchair user. There are sections that have glass from the floor, so these areas are great for wheelchair users or people of a smaller stature to get a great view of the wildlife below.
IMAGE Lift in Estuary Hide
IMAGE Inside lift in Estuary Hide
IMAGE Windows with knee recess when open
IMAGE Top floor of Estuary Hide
Riverlife
There is a play area and kiosk at Riverlife that offers a choice of food and drink. The benches are not suitable for wheelchair users as there is no knee recess.
Accessible toilet in Kiosk at Riverlife
The accessible toilet is down a narrow pathway on the right of the kiosk at Riverlife. It may be quite difficult for larger wheelchair to manoeuvre into the toilet as the pathway is narrow.
The accessible toilet is large enough to fit both a wheelchair user and assistant. It may be difficult to transfer to the toilet as the basin is quite far away from the nearest wall and grab rail. The drop-down rail is also quite far away from the transfer side of the toilet.
There is an emergency pull cord, however it is not reachable from a seated position on the toilet.
The floor is non-slip and all the amenities are at a lowered height, there is also a lowered coat hook for wheelchair users or people of a smaller stature.
IMAGE Childrens play area
IMAGE Benches near play area
Image – disabled toilet near play area
Arctic Adventure
New to Slimbridge in Summer 2019 is the Arctic Adventure. Many birds at Slimbridge, such as the Bewick’s swans (one of Scott’s favourites), have flown the 4000km from the arctic tundra.
The Arctic Adventure is a beautiful cabin that is based on a real research hut that was used by Scott. It is a great immersive experience for families and the cabin is accessible throughout.
IMAGE Inside the Arctic tundra
IMAGE Inside the Arctic tundra 3
IMAGE Inside the Arctic tundra 2
IMAGE View from inside the Arctic tundra
Scott House
We were lucky enough to get a private tour of Scott House during our visit to Slimbridge. This is where Peter Scott lived with his wife. The house has been kept almost exactly as it was when Scott lived there, and it is quite remarkable to visit.
The hallways in Scott House are quite narrow and may be difficult for a large wheelchair to navigate. There is a step up to the hallway that leads to the kitchen, however there is a portable ramp to aid wheelchair users.
The turning into the kitchen is quite narrow due to the stair bannister. These are the original stairs and bannister, so it is important that they remain where they are to keep the house in the same condition it was when Scott lived there.
As the house is now a museum it is important that visitors do not sit on the original furniture. There is a Slimbridge chair in each room that is not part of the museum and is there so that people with limited mobility or who cannot stand for long periods of time are able to rest during the tours.
Each room is large enough for a wheelchair user to navigate, the only difficulty may be in the kitchen which has the dining table in the middle.
Scott’s office is spectacular with floor to ceiling windows to give the best views of Slimbridge. There are lots of original notes and books around the house that make for a very interesting read and the tour is filled with lovely anecdotes throughout.
The Scott House tour really shouldn’t be missed!
IMAGE Portable ramp inside Scott House
IMAGE Narrow corner in Scott House
IMAGE Fireplace in Scott House
Gift Shop
To exit Slimbridge you must walk through the gift shop. Here there are an excellent selection of gifts on tables and shelves. Some of the tables are diagonal which means the corners protrude outwards, this may be a hazard for a wheelchair user or person of a smaller stature.
IMAGE Route to exit through gift shop
by Christian Drewitt | Accessible Parking, Attraction, Leisure, Quick Picks
Birdland | 21st October 2019
Accessibility Rating
Physical
Three out of five
Sensory
Four out of five
Location: Birdland
Rissington Road
Bourton-On-The-Water
GL54 2BN
Parking
There isn’t a car park at Birdland however there is a public car park a short walk from Birdland. There are 2 accessible spaces which are at the side closest to the walkway to Birdland. Blue badge holders can park here for free all day.
There are public toilets in this car park that charge 20p for entry, and an accessible toilet that requires a RADAR key. The toilet is large enough to fit a wheelchair user and an assistant and has an automated sink and hand dryer at a lowered height.
The route to Birdland is flat and on sturdy ground. It involves leaving the car park at the end near the toilets and journeying along the pavement. This only takes a couple of minutes.
Entrance and reception
There is a slight ramp to enter the reception at the entrance and is gained via a single push door. A wheelchair user may need assistance in holding this open. The reception counter is all at a lowered height making it easy for a wheelchair user or person of smaller stature to communicate with the receptionist. Once a ticket to Birdland is purchased the receptionist will guide individuals to the entrance. This is another single manual door which a wheelchair user may need assistance with.
The reception is easy to navigate and has plenty of space for a wheelchair user to get around easily.
Access around Birdland
Once outside, the pathways are wide and spacious and have good viewing with low boundaries for the enclosures. There is large signage along the route that describes what to expect around Birdland.
There are numerous sections to Birdland, these include: Meet the Birds, Penguin Shore, Jurassic Journey, Indoor Discovery Zone, Encounters Area, Desert House and Out of Africa. All of these areas are accessible for a wheelchair.
There are numerous “you are here” maps around Birdland which is a great way to make maps immediately less confusing.
There are lots of picnic benches and resting spots located around Birdland which is great for people with limited mobility. There are also some sheltered spaces in case of bad weather.
Penguin Shore
Penguin Shore is a great opportunity to get very close to the penguins. During our visit one penguin was wandering around right next to us and it was great entertainment. There are numerous viewing areas for the penguins, some are high up and involve climbing some steps, but there is also spots on ground level where you can see under the water. There is also a spot that is perfect viewing for people of a smaller stature or wheelchair users, this area has a sign requesting that wheelchair users and pushchairs are given priority.
Care should be taken around Penguin Shore as there is a brick missing on the ground meaning a wheelchair user could potentially get stuck or damage their chair, additionally this may be a trip hazard. The manager of Birdland informed us that they were aware of this issue and it is caused by tree roots under the surface. There are plans in place for the trees causing the issues to be removed from the root and placed elsewhere.
IMAGE Viewing area underwater of penguins
IMAGE Sigange requesting space saved for wheelchair users and children
IMAGE Penguin Shore viewing platform
Accessible toilet near entrance
Once you are inside Birdland the closest toilet is near the Penguin Shore, which only takes a few minutes to get to. The accessible toilet here has a heightened toilet seat which makes it easier for a wheelchair user to transfer to and from the toilet. The toilet is too small, and it is a struggle to fit a wheelchair user and assistant. Additionally, the bins are very large and get in the way of transferring, making it very difficult.
IMAGE Accessible toilet nearest entrance
Flamingo Point Café
Flamingo Point Café is in a great location offering lovely views of Flamingo river from the outside tables. There are numerous snacks and lunch options on offer such as warm pasties. The café has easy access and is spacious, and a wheelchair can comfortably sit underneath the tables, with easily moveable chairs. There is a lowered counter with the till on it so a wheelchair user can communicate with the staff and make a payment with ease.
Accessible toilet in Café
There is an accessible toilet in Flamingo Point Café. There is a sliding door to the toilet that is locked by a latch on the inside. This may be difficult to use for somebody with limited dexterity. The toilet is large and leaves plenty of space for a wheelchair user and assistant. However, the toilet itself is only 41cm from the ground. This is 7cm lower than the average wheelchair and therefore would be very difficult to transfer to. There is a dropdown grab-rail on the right of the toilet and a vertical rail on the wall next to the toilet. The toilet is quite far from the wall and this may make the grab-rail hard to reach. All the amenities are at a lowered height.
IMAGE Accessible toilet in Flamingo Point Cafe
Hatchery and Nursery
There were some delightful chicks in the Hatchery and Nursery. There is a glass screen on the side of the encloser which enables wheelchair users to see them with ease
Jurassic Journey
The Jurassic Journey is great fun for children and sets you a task of getting yourself out of the wooded Jurassic world and into safety. There are life-size dinosaur statues within the wooded area with information points that are a reminder that todays birds are descendants of dinosaurs. Within the Jurassic Journey is the Dino Dig where you can dig for your own fossils and bones and discover dinosaur eggs.
The dinosaur eggs are in a lowered cabinet which can be viewed with ease by wheelchair users or people of a smaller stature.
The fossil digging section will be quite difficult for a wheelchair user to join in as it is based on the floor and involves sitting on ‘rocks’.
IMAGE Egg collection in Dino Dig
IMAGE Inside Dino Dig, archaeologist section for children
Indoor Discovery Zone
The Indoor Discovery Zone has plenty of bright coloured and interesting fish to look at, as well as other exciting small animals. It is quite dark in there to make it easier to see the fish, but this may be quite hard for people with a visual impairment to adjust to.
The exit door in the discovery zone is very narrow and may be difficult for a larger wheelchair to fit through.
IMAGE Fish in Discovery Zone
Out of Africa and Pandemonium of Parrots
Out of Africa and Pandemonium of Parts are two areas that both offer a great experience of some very large and amazing birds. This is all accessible and is very easy to get around.
IMAGE Entrance to the Pandemonium of Parrots
Gift Shop
The gift shop is open plan and very spacious. It is extremely tidy and very easy to see the gifts on offer. There is plenty of space for a wheelchair user to look around without causing obstruction.
by Christian Drewitt | Accessible Parking, Attraction, Quick Picks, Recommended Venues, Stroud
Allsorts Stroud | 7th October 2019
Accessibility Rating
Physical
Five out of five
Sensory
Five out of five
Location: Allsorts
Level 3
Brunel Mall
Stroud
GL5 2BP
Introduction
Allsorts is a pan-disability charity that was founded in 2009 to help disabled children to be able to live as independently a life as possible. Allsorts gives children confidence in social situations that they may not have previously had. It also enables them to have the confidence to enter the wider community.
Family membership costs as little as £5 per member and £30 per organisation. Allsorts have 6 youth clubs and 10 sports clubs that include activities such as trampolining and boccia. They also arrange family trips and all activities are decided by the members to ensure that they are what everybody wants to do.
Parking and entrance
Allsorts is located on the top floor of Brunel Mall which has a car park attached with 5 accessible bays. The lift is located through 2 double doors and on the left. Upon exit of the lift there is a large Allsorts sign on the wall and the entrance is to the left.
To enter you must ring a buzzer and somebody will come and let you in. This access system is used to keep the children safe that are attending Allsorts.
There are plans in place to add visual scenes and timetables at the entrance to show children with sensory needs the environment inside to help them get over the threshold. There are also plans for the addition of objects of reference so that a child can feel something outside of room to know what to expect when they enter, for example some soap outside the toilet.
IMAGE Disabled bay in Brunel Mall
IMAGE Double doors to lift
Reception
There is a large reception desk at the entrance which was specifically designed for 3 power chair users and to also allow room for assistants to make it accessible should a wheelchair user wish to work at Allsorts. The whole desk is at a lowered height and is perfectly designed for its purpose. The premises are all on one level which makes accessing any section very easy for wheelchair users or people with limited mobility.
Behind the reception are toy cupboards which are all at a lowered height so that children can easily reach them. It is also ensured that there aren’t too many toys on the shelves so there isn’t a risk of them falling off when being taken.
IMAGE Large lowered reception desk
IMAGE Entrance doors on the left and Changing Places on the right
Main area
Allsorts is in a very open plan layout with sofas, tables and toys. Everything in the space is moveable so that it can be completely empty if necessary. This means it is a very adaptable space to suit differing needs.
The flooring in the main area is shock absorbent and sound absorbent. This means its makes falling softer and also doesn’t project sound when the room is busy, both perfect for children attending Allsorts. There is also a mobile hoist available.
Sensory room
The sensory room is also a flexible space where everything inside can be moved round or removed completely to suit children’s certain needs. There are numerous objects in the sensory room including the extremely popular dark den that gives children a pitch-black space to relax. We were informed on our visit that the staff at Allsorts are very aware that many children have multiple diagnosis and therefore need multiple choices – something which our experience has shown us they have achieved.
IMAGE Lights in sensory room
IMAGE Dark den in sensory room
Music room
Next door to the sensory room is a music room with various instruments including the very impressive sound beam. This is a piece of specialist equipment that emits a laser beam and allows an individual to make music with movement – this can be as little movement as blinking. It also has the ability for children to enjoy this with friends.
There is also the very popular silent drum kit which makes very little sound when it is hit and can only be heard through headphones by the person playing it.
Toy cupboard
There is a large toy cupboard that has a vast array of toys to suit all different types of needs. This includes weighted snakes that can help children relax and improve proprioception.
Changing places facility
There is a large fully equipped changing places facility with a ceiling hoist and variable height changing bench. The grab-rails are a contrasting colour to the walls to aid the visually impaired and the emergency pull cord is on the left of the toilet. The second ring pull is touching the floor and may be difficult to pull on.
The changing places facility can be used by the general public and is open until 3pm
IMAGE Toilet in Changing Places
IMAGE Lowered amenities in Changing Places
IMAGE Hoist in Changing Places
IMAGE Changing Places bed
by Christian Drewitt | Accessible Parking, Attraction, Quick Picks, Stroud
St Laurence Church | 20th September 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: St Laurence Church
The Vicarage
Church Street
Stroud
GL5 1JL
Parking and entrance
The closest public car park to St Laurence Church is Church Street car park which has 4 accessible bays that are free for up to 3 hours for blue badge holders.
There are two entrances to St Laurence Church. One is in front of the accessible bays and is steps with handrails that leads you into the church grounds. Alternatively, for wheelchair users there is step free access towards Shambles Market and down a small alleyway on the right then right at the end of the alley.
There are steps to the entrance of the church however there is portable ramp that is often used to aid wheelchair users.
IMAGE Entrance to church with portable ramp
Inside the church
St Laurence Church has had the original pews removed leaving it an open space. This is positive for wheelchair users as it means that moveable chairs are used and the layout can change depending on the needs of the visitors. It makes it very easy to navigate as the main area is completely flat. The removal of the church pews means that the church can now be used for a variety of events in the main space.
There is a smaller chapel section at the back of the church which as multiple steps to gain access and would be inaccessible for a wheelchair user.
IMAGE Inside St Laurence church
IMAGE Small chapel with two steps
Church hall
The church hall is located outside the church and straight ahead. There are two entrances to this, one is from the church grounds and is a ramped entrance with handrails, ideal for wheelchair users or people with limited mobility. The other is from the Shambles Market and is stepped access.
From the ramped entrance there are two double doors that lead to the main hall. The accessible toilet is on the right through the first main set of double doors.
The church hall is large and during our visit was hosting part of the Shambles Market. It was good to visit during a function as we could see how it is set up. There was plenty of space around the stalls for a wheelchair users to navigate comfortably and the stalls were all at a suitable height for a wheelchair user of person of smaller stature to browse easily.
IMAGE Main entrance to church hall with steps
IMAGE Accessible ramped entrance to church hall
IMAGE Entrance to church hall from accessible entrance
Accessible toilet
The accessible toilet is in the church hall. The dimensions of the room are 1700mm x 2250mm which exceeds minimum requirements and leaves plenty of room for a wheelchair user and an assistant. There is an emergency pull cord to the right of the toilet from a seated position. There is only one ring pull on the cord and it is broken.
The toilet is 48cm from the ground which is the correct height for an accessible toilet and the flush is on the transfer side and easy to reach. There is a disposable bin and a sanitary bin however the disposable bin lid is broken.
The grab rails are the same colour as the walls which may make them difficult to identify for someone with a visual impairment. There is tissue paper instead of toilet roll which is easier to rip off for people with limited mobility or dexterity. The floor is non-slip and the toilet is kept clean and hygienic, however the lighting is quite dim.
IMAGE Accessible toilet in church hall
IMAGE Transfer space in accessible toilet
by Christian Drewitt | Accessible Parking, Cheltenham, Leisure, Quick Picks, Recommended Venues
Leisure at Cheltenham | 19th September 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Leisure at Cheltenham
Tommy Taylors Lane
Cheltenham
GL50 4RN
Parking
There are 6 accessible parking bays at Leisure at Cheltenham which are in their own section at the entrance to the building. The ground is smooth and there is a dropped kerb which makes access to the building very easy
Entrance and Reception
There are 2 sets of automatic double doors on either side of the front of the building which stay open for a suitable amount of time for a wheelchair user or person of limited mobility to pass through comfortably. The entrance is open plan and the whole reception desk is at a suitable height for a wheelchair user or person of smaller stature, but there is a lowered reception section on the right, too.
There is an automatic sign in screen to the left as you enter. This is quite high and may be uncomfortable for a wheelchair user or person of smaller stature to use comfortably
To the left of reception are 4 sets of access gates which only open when an individual scans their membership card. These gates are glass with subtle circular patterns on them. These may be difficult to distinguish for people with a visual impairment or people suffering with dementia. These gates don’t stay open for very long and may cause a wheelchair user or person with limited mobility difficulty getting through in time. The people at reception are happy to help though, and can keep them open from controls at their desk.
IMAGE Double automatic doors at entrance
Wayfinding
Due to the age of the building and the numerous additions that have been added on throughout the years it has quite a complex layout and is based mainly on the ground floor. This may be quite confusing to navigate however there is clear signage at the entrance. There is also signage throughout the building which is in the process of being changed. The new signage is very large but is written vertically which may be confusing for somebody with a visual impairment or dementia.
IMAGE Main signage at entrance
Accessible toilet near gym
On the first right down the corridor to the gym are the changing rooms and 2 accessible toilets.
The doorway to the toilets are 900mm wide which is the correct size, however the accessible toilets are smaller than minimum requirements at 1380mm x 1880mm which may mean it is difficult for a wheelchair user and an assistant to fit comfortably.
The emergency pull cord is to the left and slightly behind when at a seated position. There is a bin which obstructs the pull cord hanging freely and may make the bottom ring pull difficult to reach. The toilet is 48cm from the ground which is the correct height for an accessible toilet. The flush is a push button which may be difficult for people with limited dexterity to use.
There is a disposable and sanitary bin in the toilet and all of the amenities are at the correct height for a wheelchair user. The grab rails are a contrasting colour to the walls to aid the visually impaired and the floor is non-slip.
IMAGE Accessible toilet near gym
Gym changing rooms
The gym changing rooms may be quite hard to navigate due to the way they are laid out. There a numerous directions one can take but at the furthest point is the accessible changing room.
The accessible changing room is fitted with a door that opens outwards and has a horizontal grab rail on the inside. There is also a wall-mounted tip up seat provided and an emergency pull cord which is reachable from this seat, however there is only one ring pull instead of two. The grab rails in the accessible changing room are a contrasting colour to the walls to aid the visually impaired. There isn’t a bench in the changing room.
Accessible shower in gym changing rooms
The accessible shower in the gym changing rooms has a wall mounted tip up seat with a backrest. There is a drop-down grab rail to the right of the seat and a horizontal grab rail under the shower head. There is also a drop-down grab rail to the right of the shower. The seat and grab rails are a contrasting colour to the walls to aid the visually impaired.
The floor is non-slip and there is an emergency pull cord to the right of the seat from a seated position. This is easily reachable, however there is only on ring pull at the around 100cm from the ground.
IMAGE Accessible shower in gym changing rooms
Gym
The gym is a large space with coloured lighting and music in the background. This can be quite loud in places. The employees in the gym are knowledgeable about accessibility needs and informed us that they always ensure that there is enough space between gym equipment for a wheelchair user to get around with ease.
The gym offers numerous accessible equipment. These include an arm bike, a treadmill and bike both with raised buttons for the visually impaired and an inclusive cable machine. These offer a variety of different types of work outs for a range of disabilities. There are 4 or 5 wheelchair users who currently attend this gym and make use of these brilliant facilities.
There is also a supervised gym session every Wednesday which is ideal for individuals with disabilities who wish to learn how to use the equipment and gain confidence.
IMAGE Treadmill with raised buttons for visually impaired
IMAGE Raised buttons on treadmill
Sports hall
Opposite the corridor to the gym changing rooms is the entrance to the sports hall. Access to this is gained via double pull manual doors. These are quite heavy and don’t stay open as they are fire doors, meaning it would be very difficult for a wheelchair user to pass through them without assistance. The corridor to the sports hall has enough turning space for a wheelchair and the sports hall is large and well lit with contrasting walls and floors.
Viewing Area
On the first floor there is a viewing area for the sports hall. This can be accessed via stairs or a lift near the café. There is a large space in the viewing area that can be occupied by wheelchairs.
IMAGE Viewing gallery for sports hall
Café
The café is an open plan space with round tables and easily moveable chairs. A wheelchair user can comfortably sit at the tables and there is a counter with staff always behind to offer any assistance.
Accessible shower in swimming pool changing rooms
Through the access gates near the entrance are the swimming pool changing rooms.
The lockers require a padlock up to 8mm and you can bring your own with you, alternatively you can purchase a padlock at reception for £4.
The shower has a wall mounted tip up seat and an adjustable shower head. There are two drop down grab-rails and one horizontal grab-rail under the shower. The grab-rails are a contrasting colour to the walls to aid the visually impaired. The floor is non-slip and there is an emergency pull cord with two pull rings on it. The pull cord is quite far away from the wall mounted seat and may be difficult to reach.
IMAGE Accessible shower in swimming pool changing rooms
Changing Places Facility
There is changing places facility located in the swimming pool changing rooms. This is very large and has a ceiling hoist, a toilet, a variable height changing sink and a variable height changing bench. The emergency pull cord is flush with the wall which may make it difficult to reach.
IMAGE Adustable bed in changing places facility
IMAGE Adjustable sink and hoist in changing places facility
IMAGE Toilet in changing places facility
IMAGE Accessible toilet in swimming pool changing rooms
Swimming Pool
There is a main pool, a teaching pool, a children’s pool and a diving pool.
The main pool is 33m x 12.8m and can have up to six single lanes and the teaching pool is 23.8m x 9.65m.
There is both a manual and electric hoist to enter the pools for those with limited mobility so somebody can decide which type of hoist they would prefer to use.
There is a session for people with disabilities every Saturday at 11am in the teaching pool.
First Floor Accessible Toilet
The corridor to standard toilets upstairs is very dark, the signage is confusing and gives the impression the disabled toilet is through this corridor. The accessible toilet is to the left as you exit the lift.
The doorway to the toilet is 900mm wide which is the correct width, however it is quite a sharp turn to enter the toilet. The toilet is 1870mm x 2300mm which exceeds minimum requirements and leaves plenty of room for a wheelchair user and assistant, and turning space for a wheelchair. There is an emergency pull cord to the right when seated on the toilet, however an individual will have to lean backwards to be able to reach it from the toilet which may cause instability, especially for somebody with limited mobility.
All of the amenities are at a lowered height, suitable for a wheelchair user or person of smaller stature and there is a lowered coat hook on the wall. The toilet seat is 43cm from the ground which is too low for an accessible toilet.
IMAGE Signage to first floor toilets
IMAGE Upstairs accessible toilet
Evacuation Procedure
There is an evacuation meeting point at the front centre car park. Evacuation is carried out in 2 phases meaning the sound of the fire alarm does not mean there needs to be an immediate evacuation. Should there need to be an immediate evacuation then staff will inform visitors and assist anyone who needs extra help. There are visual fire alarms for the visually impaired and a refuge point at the upstairs viewing gallery for the sports hall.
Membership and extras
There is a concessionary rate available for individuals who are registered disabled.
Leisure at Cheltenham host the Special Olympics which displays their passion for inclusivity and knowledge of accessibility. Leisure at Cheltenham are also exploring the options of a sensory space for individuals with sensory issues.
by Christian Drewitt | Accessible Parking, Leisure, Quick Picks, Recommended Venues, Stroud
Stroud Registration Office | 12th September 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Stroud Registration Office
Parliament Street
Stroud
GL5 1DY
Parking
There is a car park at the front of the registration office. There is an allocated car parking space and an allocated accessible space, however the rest of the car park is unmarked.
Entrance
The main entrance is to the right of the building and up a slight ramp with hand-rails on either side. The main entrance door is a lightweight, manual push door and is wide enough to fit any wheelchair size. There is then a short corridor that takes you through to the main waiting area. There isn’t a manned reception at Stroud Registration Office, however there is a large print sign on the table at the back of the room that outlines this. An office member will often be around to greet anybody who enters.
Waiting area
The waiting area is an L shape with seats against the walls. There is plenty of space either side of the seats for a wheelchair user to navigate comfortably and the chairs are easily moved to make space for a wheelchair user to wait if needed. There are leaflets and signs on the table which is at a suitable height for a wheelchair user to make use of if necessary.
IMAGE Disabled Parking Sign
IMAGE Signage in waiting room
IMAGE Table in waiting room
Interview room
Through the waiting room is a large interview room. This is very spacious and well lit, and a wheelchair user would be able to sit comfortably at the desk.
Ceremonies room
Through the interview room is the stunning ceremonies room. This is decorated in pale blue with beautiful flowers. The aisle is very wide and would comfortably allow a wheelchair to be passed or walked beside with ease. It holds up to 56 guests and the chairs are easily moveable so space can be made for wheelchair users.
There currently isn’t a hearing loop in the ceremonies room, however we were advised on our visit that this would be investigated.
Ceremonies waiting area
To the left of the ceremonies room is the ceremonies waiting area for guests of a wedding. The main entrance for this is from the car park. There is a step to enter this room which makes it inaccessible for a wheelchair to use this entrance. However, there is step free access via the ceremonies room. This is another beautiful room with plenty of space to manoeuvre around.
IMAGE Spacious interview room
IMAGE Ceremonies waiting room
Accessible toilet
The accessible toilet can be accessed via the right-hand exit from the ceremonies room and is also accessed via a wide hallway that extends the length of the building. The hallway is 1400mm wide and is therefore wide enough for a wheelchair user and another individual to pass each other with ease.
The doorway to the accessible toilet is 90mm wide which meets minimum requirements; however, the room measures 1500mm x 1770mm which is below minimum requirements and it would be difficult for both a wheelchair user and assistant to fit comfortably.
The toilet seat is 44cm from the ground which is 4cm lower than minimum requirements. The flush pedal is on the transfer side and is easy to use and there is a disposable bin in the toilet. The sink is at a lowered height for a wheelchair user or person of a smaller stature, and the tap has a large, easy to use handle to aid people with limited dexterity. There are is a handrail and dropdown rail next to the toilet and one horizontal handrail next to the sink. There isn’t a handrail on the wall next to the sink as there is a baby change unit there. There also isn’t a handrail on the door as it had been broken off.
There is a push button hand dryer however it is quite high on the wall and may not be suitable for a wheelchair user or person of smaller stature.
IMAGE Accessible toilet door
Offices
There are 2 main office spaces to the right as you enter the waiting room. These are not for public use, however, are both very spacious and would easily accommodate a wheelchair user who wishes to work there. We were advised that there isn’t currently any accessible options on the computer however should there be a need for it then this is certainly something that would be investigated and should not be an issue to download or purchase.
Ceremonies exit
There is a separate exit at the back of the building for the close of ceremonies. This is through the door on the right of the ceremonies room. There are 2 double doors which lead you to an attractive small conservatory area that is often used for pictures. Then there is step free access to a pathway around the side of the building that leads to the car park.
IMAGE Spacious hallway through entire building
IMAGE Flat exit from ceremonies room
Evacuation procedure
The registration office is all on the ground floor so there are no stairs to navigate apart from the one step to exit the ceremonies waiting room. A senior member of staff will always be made aware when there is somebody who needs assistance in the case of emergency and will ensure they receive any help they need. There are 2 step free exits from the building and one-stepped exit, should this be the only available exit then assistance will be sent immediately.
by Christian Drewitt | Accessible Parking, Attraction, Leisure, Quick Picks, Recommended Venues, Stroud
Stroud Valleys Artspace and The Goods Shed | 12th September 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Stroud Valleys Artspace
4 John Street
Stroud
GL5 2HA
Parking
There is one accessible bay directly outside Stroud Valleys Artspace (SVA) on John Street. If this space is in use, then the closest car park is at Stroud Station car park which is approximately 260 yards away. Parking is free for blue badge holders. It is quite hilly from the station and the paths are uneven, however there are traffic lights to the left when exiting the station that aid in a safe crossing for a disabled individual.
Entrance
Entrance to SVA is gained through a double gate which would remain open during events. You enter into a courtyard with outside seating and the main entrance is at the other end of the courtyard. The entrance door is manual and opens outwards. It may be quite heavy for a disabled individual to open on their own.
Gallery
To the right of the main gate, before walking through the courtyard is the gallery. This is an open plan space that is used to exhibit artwork. There is a flat entrance to the gallery and the floors and wall are a contrasting colour to aid the visually impaired.
IMAGE Gallery from inside
Bar and lounge
The bar and lounge are located on the left immediately as you walk in and is often used for events. The layout of the space is constantly changing due to the different events there and therefore never looks the same. Precautions are always taken to ensure there is space for a wheelchair user to manoeuvre around the space and all the furniture can easily be moved if needed.
The bar is to the right on entry and there is a lowered bar area at the far end.
The tables are all at a suitable height for a wheelchair user to sit underneath comfortably.
Ground floor studio
To the right on entrance to the main building is a ground floor studio art space. This is used by artists in preparation for exhibitions. On our visit the space was full with artists work and there was not much space for manoeuvring, however we were informed that this is due to an upcoming exhibition and should there be an artist who a wheelchair user then special provisions would be made so that there was enough space around the room. Everything in the room is easily moveable and a wheelchair user would be welcomed to the space should they wish to use it.
Lift
The lift has easy to reach buttons which are lit up, making them easier to locate for the visually impaired. It is big enough to fit a wheelchair user and an assistant and there is a mirror on the back wall so a wheelchair user can see behind them when reversing out.
Upstairs workshops
There are workshops upstairs that are used by artists and are not a public space. These are accessible by the lift and there are workshops of differing sizes, most would be large enough to accommodate a wheelchair user should they require one. The entrances to each of the workshops are wide enough to fit a large wheelchair.
Accessible Toilet
There are two accessible toilets, one on the ground floor and one on the first floor. The toilets are the correct size to meet minimum requirements and have the amenities are at the correct height. On our visit the ground floor toilet had recently been damaged during an event, however we were informed that this was being addressed asap. For this reason, we mainly focused on the upstairs accessible toilet.
The toilet is the correct height from the ground for a wheelchair user to transfer with ease and there is an easy flush pedal on the right of the toilet as you face it, the same side as the transfer space.
The emergency pull cord is on the right and in front of the toilet from a seated position which is an ideal place and the rings were both the correct height from the ground.
The grab rails are all in suitable positions but are white which is the same colour as the walls, which may cause difficulty for the visually impaired to identify them. There is a disposable bin in the toilet and a paper towel dispenser.
IMAGE Upstairs accessible toilet
Evacuation Procedure
There are two fire exits, one at each end of the building and there are refuge points on each floor.
The Goods Shed
Location: The Goods Shed
Station Yard
Stroud
GL5 3AP
The Goods Shed is just past the train station and is a venue that holds a multitude of events. It is currently inaccessible for wheelchairs due to the step entry, however there are extensive plans to renovate the entrance so that it is accessible for all. We had an in-depth discussion with the managers of SVA and the Goods Shed and it is clear the accessibility is at the front of their minds for any future plans. The necessary changes are considerable and therefore will take time to complete, however we agreed to return once the Goods Shed was accessible and conduct another review.
IMAGE Outside The Goods Shed
IMAGE Inside The Goods Shed
by Christian Drewitt | Accessible Parking, Attraction, Quick Picks, Stroud
Cotswold Playhouse | 5th September 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Cotswold Playhouse
Parliament Street
Stroud
GL5 1LW
Parking
There is one accessible parking space directly outside the entrance to Cotswold Playhouse. There is also a driveway at the entrance that is often used as a drop-off point. Customers in need of an accessible space can also ring The Playhouse ahead of visiting and they will do everything they can to reserve a space directly outside.
Entrance and reception
The entrance to The Playhouse is completely flat, however the paving just outside is uneven. Upon entrance there is a mobile reception desk directly in front of the door which is too high for a wheelchair user or person of a smaller stature to communicate with a receptionist comfortably. I was advised, though, that this is rarely used as customers mainly book online and can enter straight away.
IMAGE Entrance to Cotswold Playhouse
IMAGE Mobile reception desk
Bar and Lounge
The main space at the entrance is the lounge area. On my visit this was empty, however there are tables and chairs that are used during events and are a good height for a wheelchair use to sit under comfortably.
The bar area is to the right of the lounge and the entire bar is at a good height for a wheelchair user to communicate with bar staff comfortably. This is positive as means that a wheelchair user can access any section of the bar. There are also bar stools at heightened tables attached to the walls.
IMAGE Seating area in bar
Auditorium, stage and accessible options.
The entrance to the auditorium is wide enough to comfortably fit any wheelchair user. It is a fire door; however, it stays open automatically to aid ease of movement. The door is sound operated, so in the event of a loud noise, such as a fire alarm, the door will immediately shut.
The auditorium has a capacity of 150. 4 chairs in the front row are outlined on The Playhouse website as removable to accommodate 2 wheelchair users, however upon visiting I learned that there is the ability to accommodate up to 7 wheelchair users if required.
There are handrails up the steps in the auditorium to assist people with limited mobility. These are meticulously designed so that they have little to no effect on the view of the stage and I was informed that they have been greatly appreciated by audiences.
There is a working hearing loop in the auditorium.
I was informed on my visit that should there be the requirement for sign language during a performance to aid those with a hearing impairment then it would certainly be something that would be investigated.
The stage is also accessible and can be accessed by the lift. I was informed on my visit that there is a wheelchair user who often performs on the stage. When a wheelchair user is on the stage a separate risk assessment is always completed.
Due to the layout and age of the building the underneath of the stage is currently inaccessible for wheelchair users.
Lift
The lift provides access to the basement, lounge (ground floor), stage and upstairs studio. It is an enclosed lift that requires an individual to hold down a button for the duration of the journey. The button is quite small and may be difficult for someone with limited dexterity to keep held down. The lift takes 5 seconds to react to the button being pushed when going upwards which may cause confusion for somebody alone in the lift, however there is a sign in the lift outlining this.
The lift is large enough to fit a medium sized wheelchair and an assistant and there are 2 exit doors, both in front and behind. There is a handrail on the left wall of the lift to aid people with limited mobility.
There is no access to the underneath of the stage and the main green room.
Studio and office space
There is a large studio on the 2nd floor that is often rented out as a dance studio or used for rehearsals. This is accessible via the lift. There is also flat access to an office space, however this was in use on my visit so I was unable to view it.
Accessible Toilet
The accessible toilet is on the ground floor and is located past the lift. The doorway is 820mm wide and the dimensions of the room are 1480mm x 2100mm which is slightly below minimum requirements. All of the amenities within the toilet are at suitable height for a wheelchair user or person of smaller stature, the floor is non-slip and there is a disposable bin.
There is only one ring pull on the emergency pull cord at 7cm from the ground. The emergency pull cord works and sets an alarm off in the bar area that would also be heard from front of house.
The transfer space is on the left of the toilet when facing it. The walls are cream are and the grab rails are white which may make them difficult to identify for the visually impaired, additionally the signage above the sink is quite a small font which may be hard to read.
Evacuation Procedure
There is always somebody at the front of house that will know about anybody with disabilities within the building and will inform emergency services.
by Christian Drewitt | Accessible Parking, GP Surgery, Quick Picks, Stroud
Beeches Green Surgery | 22nd July 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Beeches Green Surgery
Beeches Green Health Centre
Stroud
GL5 4BH
Parking
Beeches Green practice is inside Beeches Green Health Centre, where they are joint tenants with Stroud Valleys Family practice. There are 5 accessible parking bays at the front of the building. One of these parking bays is right in front of the building and near a dropped kerb, however the other 4 are across a road. There is only one dropped kerb and it is at the other side to these 4 bays, which mean a wheelchair user will have travel along the road to reach it. Around the back of the building there is a large car park with 3 more accessible bays. These are down the first left turning on the right, they are not signposted very clearly with only one small sign. There is no staff allocated parking which means the car park is often very full and patients may find it difficult to find a space.
Entrance
Front entrance
The front entrance has a single a push button electric door, which is wide enough to comfortably fit a wheelchair through, followed by double electric doors inside. There is clear signage above these doors leading to reception. Beeches Green is on the left as you enter and has a large, clear sign above the door meaning it is very easy to locate. There is a singular pull door to get into the practice. I was advised on my visit that there are plans in place for this to be replaced with an electric push button door. I will return once this has been completed. Rear entrance From the rear car park there is a clearly signed back entrance. It has 2 push button electric doors to enter. The first is wide enough to fit most wheelchairs through
Rear entrance
From the rear car park there is a clearly signed back entrance. It has 2 push button electric doors to enter. The first is wide enough to fit most wheelchairs through however the second is quite narrow and is followed by a sharp turn into a narrow corridor. This may cause wheelchair users some difficulty.
The corridor is 1100mm wide and would not leave enough space for a person a pass a wheelchair.
There is a second entrance to Beeches Green down this corridor. It has a single door in use but can be opened to 1250mm wide if needed. There are also plans for this door to have a push button entrance.
Reception
The reception is immediately in front of you as you enter from the front entrance, and to the left from the car park. The middle part of the counter is lowered with glass behind it for wheelchair users and people of a smaller stature.
There is an interactive sign in screen on the right of the counter, however it is on the higher part of the counter and would not be reachable for wheelchair users or people of a smaller stature.
On the same wall as the entrance there is a prescription box, however this is also too high for a wheelchair user to reach.
Waiting area
The waiting area is in the same area as the reception. There are rows of removable chairs and there is an already removed chair in the front row which leaves space for a wheelchair user. When the GP or nurse is ready, they come and collect the patients from the waiting area.
Meeting room
There is a meeting room to the right of the entrance room which is very spacious with plenty of space for a wheelchair user to manoeuvre around.
Consultation rooms
There are 10 consultation rooms and 3 examination rooms.
The consultation rooms are both to the left and right of the waiting room and reception. The corridors are spacious enough for a wheelchair to manoeuvre with plenty of space in front of each door. I was only able to view one consultation room on my visit; however, I was informed that there is space for a wheelchair in all of the consultation rooms.
The beds in the consultation rooms are fixed beds and are quite high. Steps are provided but no room has a hoist. I was advised that the specific training needed to use a hoist would make it difficult, and if there is ever an issue with an individual gaining access then home visits are offered. I was also advised that there are plans in place for all the beds to be replaced with hydraulic beds.
IMAGE Corridor to consultation rooms
IMAGE Entrance to consultation rooms
IMAGE Bed in consultation room
Accessible toilet
There is an accessible toilet that is in the main entrance to the building and is shared by both surgeries. There is a sign that directs you down the corridor to the accessible toilet, however this is incorrect as the toilet is in the opposite direction to the sign.
The accessible toilet is immediately on the right as you exit Beeches Green.
The doorway is 870mm wide and the accessible toilet is well lit and clean. It is 1460mm x 2280mm which is slightly below minimum requirements. There is an emergency pull-cord to the right of the toilet that is too high to reach. The lowest pull-cord is 78cm from the ground and the highest is 148cm.
There is a hand dryer that is set off quite easily and may cause an individual alarm if they set it off accidentally.
The transfer space is on the right of the toilet, however there is a bin in the space meaning a wheelchair would not be able to fit in it.
The toilet seat is at 48cm from the ground which is the correct height for a wheelchair user to transfer to and from.
The grab rails are all contrasting colours to the walls which means they are easily identifiable for an individual with a sight impairment.
There is a tissue dispenser as opposed to toilet roll. This is really good in an accessible toilet as it means that people with limited dexterity or people with the use of only one hand can easily rip off toilet paper.
IMAGE Accessible toilet door
Offices
The offices behind reception are very spacious and a wheelchair user would be able to manoeuvre with ease. The desks are 690mm high and have plenty of knee recess underneath for a wheelchair user to sit comfortably.
The office has entrances on either side of the surgery, so access is fluid and easy and the office is well lit.
There are options on the computers for text enlarging to aid the visually impaired.
Evacuation procedure
As Beeches Green is on the ground floor there is no worry of having to navigate stairs in the case of an emergency. The evacuation procedure is that patients are escorted out by staff to the meeting point at the back of the car park and there is a wheelchair on site for anybody with mobility issues
by Christian Drewitt | Accessible Parking, Quick Picks, Stroud
Old Town Hall | 15th July 2019
Accessibility Rating
Physical
Three out of five
Sensory
Five out of five
Location: Old Town Hall
The Shambles
Stroud
GL5 1AP
Parking and Wayfinding
The closest public car park to the Old Town Hall is Church Street and has 4 accessible bays. These are free for up to 3 hours for blue badge holders. To get to the Old Town Hall you turn left from the accessible bays and take a small alleyway on the right, then the hall is on the right. The pathway is quite narrow and has a slight sideways incline.
The main entrance door to the Old Town Hall is very large measuring 1017mm wide and has ‘Town Hall offices’ engraved above it. This is the only signage on the outside and may be quite difficult to find at first, especially for people with a visual impairment.
Entrance
The main door is heavy and large, and a wheelchair user may have difficulty opening the door themselves. After entering Old Town Hall, the lift and accessible toilet is through a hallway on the right and the stairs are on the left. When entering, the lights turn on automatically. The narrowest part of the corridor is 760mm wide and leads to an automatic door with a push button entrance.
Lift
The lift is an enclosed platform lift, so only the floor moves. To open the door to the lift there is a large black button and the door opens outwards. The door does not remain open for very long and may cause a wheelchair user, who is on their own, alarm when it starts to shut. The doorway is 800mm wide which is 100mm below minimum requirements.
The buttons are large and easy to use and must be held down for the duration of the journey. The lift doesn’t make any alarming sounds.
The entrance and exit are at a 90-degree angle, which can make exiting in a wheelchair quite difficult and doesn’t leave much room for an assistant.
Function room
When exiting the lift, you turn left and then immediately right and ahead is the door to the function room. There is a fire extinguisher on the wall on the left that protrudes into the corridor.
The door is automatic with a push button entrance and opens outwards. The button is quite close to the door which means the door may open into a wheelchair users’ feet. Additionally, the button on the inside of the function room does not work and the door is heavy to open manually.
The function room is large with a capacity for 100 people. On our visit it was empty however there are tables and chairs that are easily moveable that can be used by people hiring out the venue. The floor and walls in the function room are of contrasting colour which aids the visually impaired.
There is a working hearing loop to the left when entering. There is good lighting in the function room, but the light switches are small and may cause difficulty for someone with limited dexterity.
At the other end of the function room there are two double doors that lead to the fire escape and kitchen; however, these are down two steps and there is no ramp available.
IMAGE Entrance to function room
Kitchen
The kitchen is currently inaccessible for a wheelchair user as it has 2 steps down and 1 step up to gain entry.
It is a narrow kitchen and a wheelchair user would struggle to manoeuvre around it.
IMAGE Steps to kitchen and fire exit
Accessible toilet
The accessible and male toilets are located on the ground floor and the ladies is on the first floor. The accessible toilet requires a RADAR key.
The doorway is 800mm wide which is 100mm below minimum requirements and the room is slightly too narrow which means that there isn’t enough turning space for a wheelchair.
The grab-rails are well placed and are the same colour as the walls. The toilet is the correct height from the ground at 48cm and the transfer space is on the right of the toilet when facing it.
The toilet roll is on the right as you are seated, it is below a grab-rail which means an individual will have to lean down to reach it, this may cause instability.
There is only one ring pull on the emergency pull cord at 10cm from the ground to the right of the toilet when seated.
All amenities are at a lowered height for a wheelchair user and the floor is non-slip. The toilet has good natural lighting and is kept clean and hygienic.
by Christian Drewitt | Accessible Parking, Attraction, Leisure, Quick Picks, Recommended Venues, Stroud
Stroud College | 9th July 2019
Accessibility Rating
Physical
Five out of five
Sensory
Five out of five
Location: Stroud College
Stratford Road
Stroud
GL5 4AH
Parking
There are 10 accessible car parking bays and 2 accessible minibus bays outside the college. 3 of the accessible bays are to the left of the entrance and the rest are on the right. Parking is free when a blue badge is displayed.
Entrance
There is a wide pedestrian route from the accessible bays to the entrance and there is a large open space of pavement in front of the building. There are two lots of automatic double doors which stay open for a suitable amount of time for a wheelchair to pass through comfortably.
Reception
The reception is in a large open space with plenty of room for multiple people to be at the reception counter at once and there is clear manoeuvring space in front of the desk. The reception counter is a contrasting colour to the floor and worksurface, meaning it can be easily identified by individuals with a visual impairment.
There is a lowered reception desk on the right with plenty of knee recess, so wheelchair users or people of smaller stature can communicate with the receptionist with ease. On arrival visitors must sign in on a touch screen connected to the counter which the receptionist is happy to give guidance on use. This is moveable so can be handed to a wheelchair user when needed.
IMAGE Outside of the college
Hearing Loop
There is working hearing loop in the Learning Resource Centre (LRC) which always remains on.
Corridors
The corridors throughout the college are wide and have non slip flooring. There is plenty of room for a wheelchair user to navigate the building without causing obstruction. There are double doors throughout the corridors which remain open, adding to the ease of movement.
IMAGE Top floor corridor with plenty of space
Wayfinding
There is signage throughout the building which clearly outlines the layout, however the font is quite small and may be difficult to read for the visually impaired.
Each floor’s layout is similar, meaning it is easy to understand whichever floor you are on.
IMAGE Signage in corridor
Canteen
The canteen is on the ground floor and to the right as you enter. It is large and spacious with plenty of space for manoeuvring. There are vending machines to the left when entering the canteen and the buttons are at a suitable height for a wheelchair user.
The tables and chairs are secured to the ground and there are 3 tables with chairs removed so a wheelchair user can sit comfortably at a table.
The food station counter is a suitable height for wheelchair users and people of a smaller station. However, there is a taller station for condiments which would not be reachable by a wheelchair user.
There are numerous food and recycling bins in the canteen which are clearly signed and easy to find. However, one of these sets of bins is up a slight step which means a wheelchair user can’t get close enough to use the bin. Additionally, the bins are pedal bins which can be impossible for a wheelchair user to use, therefore resulting in having to lift the bin up manually. This can make putting items in the bin difficult for somebody with limited dexterity or the use of only one hand.
There is a water fountain at the end of the food station. The button is hard to push down and may also cause someone with limited dexterity difficulty.
There is also a tuck shop within the canteen area which offers a wide range of snacks.
IMAGE Food station in canteen
IMAGE Canteen seating area
Lift
There is one lift to the left of the entrance. It has good signage on it stating that it should only be used by people who really need it. If there is a maintenance issue with this lift, there is another lift that can be used. The lift is a good size and can comfortably fit a wheelchair user and assistant. They have a reflective back wall so a wheelchair user can see behind them when reversing out and there is braille on the buttons.
Classrooms
The classrooms are spacious with desks spread apart so that individuals can move around the room with ease.
There are timetables on the outside of each classroom however these are in a very small font and would be very difficult for an individual with a visual impairment to read.
IMAGE Signage. Please leave this lift for those with a genuine need
IMAGE Classroom with plenty of space between tables
Learning Resource Centre (LRC)
The LRC is on the 2nd floor and is accessed via two heavy double fire doors and a wheelchair user will need aid in opening these. The LRC is large and open plan with plenty of manoeuvring space at the reception desk.
There is plenty of space between computer aisles and book aisles. We spoke in depth with the manager of the LRC, Mel, who is passionate about making the LRC as inclusive an environment as possible. She told us about the efforts that were made during the summer to rearrange the library ensuring it was as organised as possible. We were also informed that a conscious effort was made to make each aisle between bookshelves wide enough for 2 wheelchairs to pass each other with ease.
There are 2 accessible computers with rise and fall desks. Both computers have signage on the desk outlining that they can be used by anyone but must be made free if somebody requires them specifically. There are numerous accessible additions for these desks, including read and write software, a large button keyboard with coloured keys, a rollerball mouse, wrist mats and a braille keyboard. Mel informed us of the efforts she went to for the braille keyboard which is a story worth sharing:
A blind student was keen to take a computer course, however the high cost of accessible options such as a braille keyboard made this difficult. Mel used her initiative and, using a label maker, made braille labels for a standard keyboard and meticulously attached each braille sticker to each key so that the student could take the computer course. This is an inspiring story from an individual who is clearly happy to go above and beyond in ensuring there is nothing holding individuals with disabilities back from achieving their goals.
The LRC also offers mindfulness colouring which adds to enrichment time. There are also inductions suited to individual needs.
The college also offers email counselling so that students can easily access emotional support if needed.
IMAGE Magazines and journals at lowered height
IMAGE Large open plan Learning Resource Centre
IMAGE Colouring for mindfulness
IMAGE 2 computers for wheelchair users
IMAGE All accessible equipment
IMAGE Bookcases at lowered height
The Chase
Stroud college offers The Chase which is an opportunity for independent living and employment. The Chase offers learners with an inclusive curriculum and the emotional and personal support to enable them to achieve qualifications and progress into pathways that are tailored to their individual needs, including supported employment, independent living, further education or full employment.
They have a fully functioning kitchen with a lowered counter, sink and hob for wheelchair users or people of a smaller stature. The underneath of the counter, sink and hob is empty, leaving plenty of knee recess for a wheelchair user.
IMAGE The Chase kitchen with lowered worktop
Toilets
There are 3 accessible toilets, 1 on each floor and a changing places and accessible shower room on the ground floor.
Accessible toilets
Each toilet is located in the same place on each floor making them easy to find, they are all to the left of the lift as you exit and each toilet is very similar. The doorways are 900mm wide meeting minimum requirements. The rooms measure 2400mm x 1600mm which exceeds minimum requirements and leaves space for a wheelchair user and assistant. However, there are disposable and sanitary bins in the transfer spaces which means there is not enough turning space for a wheelchair user. This can also make transferring to the toilet difficult.
The emergency pull cords were not the correct height and not always reachable from both the ground and the toilet.
The toilet seat is 48cm from the ground which is the correct height. The flush pedals are easy to use, and the floors are non-slip. There is no coat hook on the doors.
All amenities are at a lowered height for a wheelchair user or person of smaller stature and the grabrails are a contrasting colour from the walls to aid the visually impaired.
Accessible shower room
The accessible shower room is on the ground floor opposite the accessible toilet. There are grabrails of contrasting colour on both walls near the shower and wall mounted seat. The shower head is removable and there is a large lever for ease of use. There is also a bench and non-slip flooring.
Changing places facility
There is a large changing places facility in The Chase area. It offers a hoist, toilet and a shower with wall mounted seat and changing bed. There is also a shower wheelchair available. The emergency pull cord has both rings at the correct height and all amenities are lowered.
IMAGE Shower room with wall chair and grab rails
Gym
We were unable to view the gym during our visit due to it being moved location, however we were informed that there isn’t any wheelchair accessible gym equipment at this campus.
Evacuation Procedure
There are refuge points on each level with an intercom system that goes directly to the fire panel on the ground floor. Care workers at the college know where all points are and in the event of an emergency all refuge points will be double checked. There are also evacuation chairs at the refuge points. Care assistants are also all given the choice to receive refresher training on the evac chairs.
by Christian Drewitt | Accessible Parking, Attraction, Leisure, Quick Picks, Recommended Venues, Stroud
Museum in the Park | 27th June 2019
Accessibility Rating
Physical
Five out of five
Sensory
Five out of five
Location: Museum in the Park
Stratford Park
Stratford Road
Stroud
GL5 4AF
Parking
There are two accessible spaces directly outside the entrance. This is accessed through a barrier in the leisure centre car park. There is a buzzer to speak to someone in the leisure centre who will open the barrier on request. This is well signposted and easy to find.
Entrance
The entrance to Museum in the Park is through an open gate that is wide enough for a wheelchair and takes you into a courtyard with 3 tables. These have chairs that can easily be moved so a wheelchair can sit underneath comfortably. There are also umbrellas on each table that provide shade.
The entrance to the building has automatic opening doors with plenty of space for a wheelchair. The doors stay open for an appropriate amount of time, so individuals don’t have to worry about them closing as they are passing through. The foyer is open plan and leaves plenty of space for multiple people without any worry of causing obstruction.
IMAGE Museum in the Park entrance
Reception
The reception is directly in front as you enter the building. There is a lowered counter for wheelchair users of people of a smaller stature to communicate with the receptionist with ease.
To the left of the counter is a fridge containing drinks, and a counter with a coffee machine and choice of snacks. These can be consumed at the multiple tables inside or on the tables outside. The tables are a good height and have plenty of leg room for a wheelchair to sit underneath comfortably. There is also a gift shop to the right of the reception that has some lowered shelves so items can easily be reached by wheelchair users and people of a smaller stature.
IMAGE View from reception to toilets and galleries
IMAGE Cafe counter with coffee machine and snacks
IMAGE Historic vehicle in reception
Gallery
There are two galleries accessed by a ramp with a textured surface. The ramp is also a contrasting colour to the floor, so this with the textured surface means is can be easily identified and makes the visually impaired aware that there is a change in gradient. The gallery is open plan and spacious allowing for plenty of people to see the artwork without anyone causing obstruction. We were only able to view one gallery as the other was being used for dementia awareness training. This is hugely positive and shows that the employees and volunteers at Museum in the Park are well informed for any circumstances.
Walled Garden
There is a beautiful walled garden at the back of the museum and access is gained via automatic doors. There are both stairs and a ramp to the top of the garden. The ramp snakes around the steps and throughout the whole garden, taking you through all the stunning flowers and gives you the full experience of the garden making it a better route than the steps. The pathways throughout the garden are smooth and wide enough for a wheelchair user. It is clear that accessibility was a main consideration when designing the garden and it really is a great, inclusive experience for everyone.
IMAGE Garden with steps and snaking ramp
IMAGE View from top of garden down steps
IMAGE Pond in Walled Garden
Museum
To the right of the entrance is the museum. The signage in the museum is very clear and each doorway directs you in the correct way to turn to ensure you gain the full experience. The museum has a good layout with plenty of space for a wheelchair user to navigate with ease.
The museum is on two floors and there is clear signage to the lift. The lift is big enough to fit a wheelchair user and an assistant and the buttons are at a correct height. There is a loud beep that sounds when you call the lift, this may cause alarm. The beeping stops when the lift has arrived.
Some of the information around the museum is in a small font that can be difficult to read. However, there are large print information sheets and magnifying glasses that can be requested at reception.
There are benches at multiple different points around the museum meaning someone with limited mobility doesn’t have to worry about having to walk around the museum without a break.
IMAGE Clear signage directing around museum
IMAGE Spacious museum room with bench
Accessible Toilet
The accessible toilet is to the left as you enter. There is a separate accessible toilet and baby change facility which have clear signs. The doorway is the correct width for an accessible toilet. The room is large at 1800mm x 2500mm and has plenty of room for an assistant and turning space for a wheelchair. The toilet seat is 46cm from the ground which is 2 cm below the recommended height. There is a cushioned back rest on the toilet for added comfort and support.
All of the amenities are at a lowered height and there are 2 mirrors and 2 coat hooks. The grab-rails are well placed and there is also a lowered grab-rail on the inside of the door for ease of opening and closing. The accessible toilet has tissue paper instead of toilet roll. This is positive as toilet roll is difficult for someone with limited dexterity or the use of only one hand to tear off.
The floor is non-slip and the grab-rails are a contrasting colour to the walls making them easy to identify for the visually impaired.
There is an emergency pull cord against the wall next to the toilet. The toilet brush obstructs this and as it is against the wall it is likely it would be difficult to pull in an emergency.
Park Area
Outside the front of the museum is the park. This is quite hilly, however there are numerous benches around the park so people can stop and rest when necessary. There are also picnic benches which have space on either end for a wheelchair user to sit under comfortably. The surface to the benches is very uneven though and may cause difficulty when gaining access. There is a round sheltered area in the park but access can only be gained via steps. There is another shelter near the picnic benches that is step free. There are plenty of bins around the park and it is kept in a lovely condition. Some of the trees in the pathway are quite low hanging and may cause alarm if someone with a visual impairment doesn’t notice them.
IMAGE Sheltered area with steps
IMAGE Park bench just off of pathway
by Christian Drewitt | Leisure, Quick Picks, Recommended Venues, Tewkesbury
The Roses Theatre | 7th June 2019
Accessibility Rating
Physical
Five out of five
Sensory
Five out of five
Location: The Roses Theatre
Sun Street
Tewkesbury
GL20 5NX
Parking
There are minimal parking spaces on the same road as the theatre, Sun Street. There is also Oldbury car park which is approximately 100 yards away and is free for blue badge holders. From the car park there is only one road that needs to be crossed with dropped kerbs on either side.
Entrance
There are large automatic doors with a touch button entrance. However, this was not working on my visit. There are also manual double doors to the left of the automatic doors. The entrance leads to a large open plan foyer with the reception desk immediately in front.
Reception
The reception is well lit and open plan. The reception desk has a lowered counter in the middle so that wheelchair users and people of a smaller stature can communicate with the box office staff with ease.
IMAGE Entrance from the inside with automatic doors and double doors
IMAGE Reception and box office with lowered counter
Café
To the left of the reception, through double doors is the café. The café has plenty of tables, chairs and sofas and the tables are a suitable height for a wheelchair user to sit under comfortably.
The café counter also has a lowered counter and a wireless card system. The wireless card system means that a wheelchair user, someone with limited dexterity or someone with a visual impairment can take the card system to pay without having to worry about it being attached to the counter.
There is one menu on the wall behind the counter. This may be difficult for people with a visual impairment to read and there are no large print menus available.
IMAGE Cafe counter with lowered section
IMAGE Seating area in cafe
Auditorium
The auditorium is accessed from the café through double doors. You enter the auditorium on row H which is the accessible row. All the chairs in this row are removable to accommodate about 12 wheelchair users at a time and there are 4 chairs that are always removed. This row is in the middle of the auditorium meaning it has a great view.
There are 6 fire exits in the auditorium which are clearly lit and 2 of these are on the accessible row.
IMAGE Accessible row in auditorium
IMAGE Permanently removed seats in accessible row
Accessible Options
The Roses offer numerous accessible options for screenings. There are audio description headphones available for the blind or visually impaired. There are also designated subtitle screenings for the hard of hearing as well as a hearing loop in the auditorium that works with the film system.
Additionally, the Roses offer relaxed screening for those with sensory issues. This involves the lighting remaining dimmed rather than being off, the film volume being lowered, and the audience are made aware that there may be talking or moving about the auditorium during a screening. This relaxed environment is also available during The Roses’ Pantomime each year, with no pyrotechnics or smoke. This is a positive addition to the many options available at The Roses.
All staff at The Roses have had Dementia Awareness Training to help them be better prepared for challenging behaviours.
Ground Floor Accessible Toilet
There are two accessible toilets, one on the ground floor and one on the first floor.
The ground floor accessible toilet is through the café towards the lift. It is the smaller of the two, measuring 1550mm x 1960mm. This is only slightly below minimum requirements and still leaves space for a wheelchair user and an assistant. The doorway is 900mm wide which meets minimum requirements.
The toilet seat is 48cm from the ground which is the correct height and all amenities are at a lowered height, suitable for a wheelchair user or a person of smaller stature. This toilet has plenty of transfer space on the right. There is an emergency pull cord near the wall next to the toilet. The lowest ring pull is on the floor which means it will be difficult to pull in an emergency.
All the grab rails are a contrasting colour to the walls which means they can be easily identified by a person with a visual impairment.
The signage in the toilet is an enlarged size so can easily read by individuals with a visual impairment.
IMAGE Ground floor accessible toilet
Lift
Through the other end of the café there is a lift to the bar on the upper level. The lift door is 80cm wide and the lift is 130cm x 150xcm in size. This leaves enough room for a wheelchair user and an assistant. There is not enough turning space for a wheelchair meaning they will have to reverse out and there isn’t a mirror on the back of the lift as there are another set of doors there, this means a wheelchair user may need guidance when reversing.
The lift is well lit and the buttons are clear and easy to use. There is no voice over which eradicates any worry of startling anyone with sensory issues.
First-floor Accessible Toilet
The first-floor accessible toilet is on the right as you exit the lift. The doorway may cause an obstruction with the entrance to the bar when opening so must be careful when opening and closing.
The accessible toilet is 1790mm x 2150mm which leaves plenty of turning space for a wheelchair user and for an assistant. The toilet seat is 48cm from the ground which is the correct height for an accessible toilet. There is an emergency pull cord next to the toilet and both ring pulls are at the correct height.
The grab rails are all contrasting colour to the walls and there is a dropdown rail next to the toilet. There is also plenty of transfer space to the right of the toilet.
IMAGE Easily identifiable buttons in lift
IMAGE First floor accessible toilet
Bar
The bar is in a large open space on the first floor. There are plenty of tables and chairs that can easily be moved to suit different occasions. The tables are at a good height for a wheelchair user to sit comfortably and there is a lowered bar for wheelchair users or people of a smaller stature. The price list is located behind the bar and may be difficult for people with a visual impairment to read. Like the café, the bar has wireless card machines.
The bar is often used during intervals and I was advised on my visit that staff will always inform people when the show is about to start and will not presume everyone heard the voice over announcements.
IMAGE Bar with lowered counter
by Christian Drewitt | Council Office, Stroud
Stroud Town Council Offices | 10th June 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Stroud Town Council Offices
Thanet House
58 London Road
Stroud
GL5 2AD
Parking
The closest car park to the council offices is Brunel Mall which is about 150 yards away. Blue badge holders can park for free here and there is access via a lift to get to ground level.
There is slight incline on the walk to the council offices and there is a section where the pathway is quite narrow and may not be very easy for individuals with larger wheelchairs.
Entrance and Reception
The entrance to the town council offices is step free and the doorway is 880cm wide which exceeds minimum requirements. On entry there are desks on either side with the main receptionist on the right.
There is space for a wheelchair user to sit under either of the desks and the chairs can be easily moved out of the way if necessary.
IMAGE Entrance to council offices
Hearing Loop
There is currently no hearing loop in Stroud Town Council offices however we were informed that all efforts are being made to get one in place.
Council Meeting Space
Through the reception is the area that is used for council meetings. On my visit it was set up as if there was a council meeting planned and the general public are welcome to attend any council meeting. There is a 92cm gap to enter this space which is wide enough for a wheelchair user to pass through with ease.
The tables are a suitable height for a wheelchair user to sit underneath comfortably and I was informed on my visit that any presentations would have an enlarged font should it be required for anyone with a visual impairment.
Accessible toilet
The accessible toilet is in the council meeting space.
The toilet doorway is 900mm wide which meets minimum requirements however there is no grab-rail on the inside.
The accessible toilet is a good size at 1900mm x 2200mm with a baby changing unit behind meaning there is enough turning space for a wheelchair user. The emergency pull cord is next to the toilet and the lowest pull is 8cm from the floor while the highest is 98cm from the floor.
The toilet seat is 43cm from the floor which is too low and may be difficult for a wheelchair user to transfer from the toilet back to the wheelchair. The flush is also too high for a wheelchair user to reach with ease.
There is a lowered coat hook which is suitable for use by a wheelchair user or person of smaller stature. The signage in the toilet is a small font and is high up meaning it would be difficult for a wheelchair user or individual with a visual impairment to read. All amenities are at a lowered height apart from the mirror.
by Christian Drewitt | Gloucester, Leisure, Toilets
GL1 Leisure Centre Accessible Toilet| 20th May 2019
Accessibility Rating
Physical
Four out of five
Sensory
Four out of five
Location: GL1 Leisure Centre
Bruton Way
Gloucester
GL1 1DT
Entrance
There are clearly marked disabled bays just outside the entrance of GL1 and the whole surface is level meaning an individual in a wheelchair does not have to try and find a dropped kerb.
There is no Community Toilet Scheme signage at the entrance to GL1. When entering the building there is a sign for accessible toilets immediately on the left.
The toilets are located past the café on the left.
Inside the WC
There are two large accessible toilets past the café. Both toilets are identical, apart from they have opposite transfer sides. This is positive as it means both left-handed and right-handed wheelchair users can use their chosen toilet with ease.
The doorway is 900mm wide which is slightly below minimum requirements. There is a large space outside of the toilet, so which makes entry easy with no chance of causing obstruction. The toilet is large and exceeds minimum requirements considerably, at a size of 2000mm x 2430mm, meaning there is plenty of turning space and room for an assistant.
There is a coat hook on the back of the door however it is too high for a wheelchair user of person of smaller stature to reach. These toilets used to have showers in them, so there is a tip down chair mounted on the wall and a personal locker in the corner. There are still keys in the lockers so they are still available for use, this could be used instead of the coat hook.
There is an emergency pull cord next to the toilet however it doesn’t have rings on it, which may cause people with limited dexterity difficulty in gripping them.
The toilet seat is the correct height from the ground at 48cm.
The flush is on the transfer side and has an enlarged pedal making it easy to use.
There was no toilet roll in the toilet roll holder, it was placed next to the toilet. This may cause the toilet roll to fall off when transferring.
There is sanitary bin next to the toilet and a disposable bin placed underneath a personal locker.
On my visit the hand -dryer in the first toilet was broken.
The lighting in the toilet is quite dim but it is clean and there are no distracting noises.
IMAGE Toilet and lowered sink
by Christian Drewitt | GP Surgery, Stroud
Stroud Valleys Family Practice | 14th May 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Stroud Valleys Family Practice
Beeches Green Health Centre
Stroud
GL5 4BH
Parking
Stroud Valleys Practice is inside Beeches Green Health Centre, where they are joint tenants with Beeches Green practice.
There are 5 accessible parking bays at the front of the building. One of these parking bays is right in front of the building and near a dropped kerb, however the other 4 are across a road. There is only one dropped kerb and it is at the other side to these 4 bays, which mean a wheelchair user will have travel along the road to reach it.
Around the back of the building there is a large car park with 3 more accessible bays. These are down the first left turning on the right, they are not signposted very clearly with only one small sign.
IMAGE Disabled Parking Bay Sign
Entrances
Front entrance
The front entrance has a single a push button electric door, which is wide enough to comfortably fit a wheelchair through, followed by double electric doors inside. There is clear signage above these doors leading to reception.
Stroud Valleys is on the right as you enter and has a large, clear sign above the door meaning it is very easy to locate.
There is a singular pull door to get into the practice. I was advised on my visit that there are plans in place for this to be replaced with an electric push button door. I will return once this has been completed.
Rear entrance
From the rear car park there is a clearly signed back entrance. It has 2 push button electric doors to enter. The first is wide enough to fit most wheelchairs through however the second is quite narrow and is followed by a sharp turn into a narrow corridor. This may cause wheelchair users some difficulty.
There would not be enough room for another person to pass a wheelchair down this corridor.
Stroud Valleys is located at the end of the corridor on the left.
IMAGE Double electric doors to reception
IMAGE Corridor from rear entrance
Reception
The reception is immediately in front of you as you enter. There is a bell to ring if there is nobody at the reception desk. It does not have a lowered counter so is at an unsuitable height for a wheelchair user or person of a smaller stature.
There is an interactive sign in screen to the right of the reception desk. This is quite high and may be a struggle for wheelchair users or people of a smaller stature.
Waiting area
There is a spacious waiting area to the left of the entrance, which has space for a wheelchair user to wait comfortably without obstructing anyone.
When the GP or nurse is ready, they will come and get patients from the waiting area, or the receptionist is notified they are ready and informs the patient.
IMAGE Interactive sign in screen
Consultation rooms
There are consultation rooms both to the left and right of the waiting room. The rooms to the left are down a narrow corridor which may cause an individual with a large wheelchair some difficulty. The rooms to the right, however, have a much more spacious entrance.
I was able to see two consultations rooms on my visit. One was larger than the other, however they were both a decent size and with chairs removed in the smaller one, they would both comfortably fit a wheelchair user with turning space.
None of the consultation rooms have a hoist.
The doors to the consultation rooms are 820mm wide.
There is clear signage from the consultation rooms to the exit.
Toilet
There is an accessible toilet that is in the main entrance to the building and is shared by both surgeries. There is a sign that directs you down the corridor to the accessible toilet, however this is incorrect as the toilet is in the opposite direction to the sign.
The doorway is 870mm wide and the accessible toilet is well lit and clean. It is 1460mm x 2280mm which is slightly below minimum requirements. There is an emergency pull-cord to the right of the toilet that is too high to reach. The lowest pull-cord is 78cm from the ground and the highest is 148cm.
There is a hand dryer that is set off quite easily and may cause an individual alarm if they set it off accidentally.
The transfer space is on the right of the toilet, however there is a bin in the space meaning a wheelchair would not be able to fit in it.
The toilet seat is at 48cm from the ground which is the correct height for a wheelchair user to transfer to and from.
The grab rails are all contrasting colours to the walls which means they are easily identifiable for an individual with a sight impairment.
There is a tissue dispenser as opposed to toilet roll. This is really good in an accessible toilet as it means that people with limited dexterity or people with the use of only one hand can easily rip off toilet paper.
IMAGE Incorrect signage to disabled toilet
IMAGE Accessible toilet door
Offices
The offices are very spacious meaning a wheelchair user would be able to comfortably navigate them should they wish to work in the offices.
Evacuation procedure
There will always be one fire officer and one fire warden on the premises should the fire alarm ring. These people are trained in evacuation and will aid anybody who needs it.
There is a fire exit at the front, rear and side of the building.
by Christian Drewitt | Leisure, Stroud
Stratford Park Leisure Centre | 7th May 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Stratford Park Leisure Centre
Stratford Road
Stroud
GL5 4AF
Parking
There is an accessible car park separate from the main car park at Stratford Park Leisure Centre, with 6 accessible spaces. Access to this is gained via a security barrier. Once at the barrier you must ring the buzzer on the driver’s side and reception will open the barrier for you. The accessible car park is well sign posted. There is a ‘no entry’ painted on the ground before you reach the security barrier, however the signage makes it clear that this entrance is for accessible parking only.
Entrance
There is an accessible entrance right next to the car park that requires you to ring up to reception to gain entry. There is a lift to reception which is on the ground floor. The lift doorway is 80cm wide and the lift can just about fit a wheelchair user and an assistant, however there is not enough space for a wheelchair to turn. There is a mirror on the back wall of the lift which means a wheelchair user can easily see who is behind them, aiding reversing out.
The buttons on the lift are at a lowered height and are also in braille. You are unable to get to the 1st floor without a code, gained at reception. This is so people using the accessible entrance can’t go straight to the gym and must sign in at reception first.
IMAGE Signage to accessible entrance
IMAGE Security barrier to accessible entrance
IMAGE Accessible entrance
IMAGE Disabled parking bay
Reception
The staff at reception are very friendly and welcoming. Using the accessible entrance means that you arrive already inside the leisure centre, so do not have to pass through any of the barriers. There is a lowered reception desk on this side of the entrance, meaning wheelchair users or people of a smaller stature can communicate with the receptionist with ease. There is a large print sign at reception that states there is braille and large font document available on request.
The routes throughout the Leisure Centre are clearly signposted.
IMAGE Dropped reception desk
IMAGE Poster at reception stating availibility of braille and large print documentation
IMAGE Signage for clear wayfinding
Sports halls
The sports halls are on the lower ground floor, the same level as the accessible car park. The corridors are wide and the sports halls are easily accessible.
Viewing Area
On immediate entry to the Leisure Centre there is a balcony overlooking a large sports hall. The wall of the balcony is made of glass, this enables the wall to be at a safe height, but also allow wheelchair users and people of a smaller stature to view the sports hall.
IMAGE Glass balony for lowered viewing
IMAGE Sports hall below viewing area from lowered view
Café
The café is immediately on the left as you enter through the standard entrance. Approaching from the accessible entrance, it is to the right of reception and requires entry through the gates, which a member of reception gladly operates for you when they see you waiting.
The layout of the café is open plan and spacious, so can be navigated around with ease. There are tables at different heights and sizes and there was one table which only had 2 chairs at it, meaning there was space for a wheelchair to fit in without anything having to be moved.
The left half of the counter is at a lowered height suitable for wheelchair users and people of a smaller stature.
Lockers
There are both larger and smaller lockers, situated at higher and lower levels. The larger lockers are big enough to fit crutches or prosthetic limbs.
Changing Rooms
There are unisex, female and male changing rooms. Within the unisex changing room there is one accessible changing room and one changing-places facility.
There is a sign at the entrance to the changing rooms that states not to enter with outside shoes on and that there are shoe covers available. This shows there is a good hygiene standard upheld.
Accessible Changing Room
The accessible changing room is located to the right of the entrance to the unisex changing rooms. It is large with plenty of space for a wheelchair user and an assistant. However, there are no grabrails within this changing room, meaning people with limited mobility would struggle to hold themselves up while getting changed. There is a bench along the length of the wall which is 470mm deep, meeting minimum requirements. There is also a baby changing facility in this changing room.
IMAGE Accessible changing room with baby change
Changing Places Facility
There is a changing places facility located in the unisex changing rooms. There is an adjustable adult size changing bench in the changing places facility and a portable ceiling lift with a tracking system. There is a W/C in this facility with a commode to aid people with limited mobility. The emergency pull cord is on the right of the toilet. The highest ring-pull on the emergency pull cord is in line with the drop-down grab-rail when it is in its lowered position, meaning it may be difficult for an individual to pull from a seated position. There is also a shower in the changing places facility that has a tip up seat attached to the wall with a fold down grab-rail on the right of it. The shower is on the left with the shower dials at a lowered height and with a large handle for ease of use and temperature changing. The shower head is removable and adjustable and there is a vertical grab rail on the right of the shower.
IMAGE Changing Places changing room
IMAGE Changing places shower
IMAGE Changing Places toilet
IMAGE Changing places hoist
Showers
The standard shower cubicles in the unisex changing rooms are very small with the doorways only 560mm wide. This means that a wheelchair is unlikely to be able to fit through. This leaves a wheelchair user or person with limited mobility with the only options of using a communal showering area or the changing places shower.
Accessible Toilet
There is a large accessible toilet located just before the entrance to the unisex changing rooms. The dimensions of the toilet are 2460mm x 2340mm and the width of the doorway is 900mm. This leaves plenty of turning space for a wheelchair user and room for an assistant.
There is a grab rail on the door for ease of opening and closing.
The toilet is in the middle of the room with drop-down grab-rails on either side, meaning there is transfer space on both sides. On the right as you face the toilet there is 900mm transfer space between the toilet and the wall and on the left there is 770mm transfer space. There would be 1000mm transfer space on this side however there is a sanitary waste bin against the wall. The toilet seat is 46cm from the ground which is slightly too low and may cause a wheelchair user difficulty when transferring back to their wheelchair.
There is an emergency pull-cord on the right of the toilet as you sit down. The bottom ring is 10cm from the ground which meets minimum requirements, however the second ring-pull is 74cm from the ground which is slightly too low.
The amenities within the toilet are all at a lowered height however there is no coat hook
Swimming Pool
Entrance to the swimming pool is gained from the changing rooms. There are gradual steps into the pool as well as a ladder. The steps make access for an individual with limited mobility much easier. The steps are of contrasting colour to the pool floor, this makes it easier the visually impaired to identify the steps. This facility also has a pool hoist for wheelchair users.
There is a seating area to the left of the pool, however it is not wheelchair accessible. Wheelchair users who wish to view the pool can do so via the café.
IMAGE Gradual steps into swimming pool
Evacuation Procedure
There are evacuation procedure forms that a disabled individual can fill out upon entrance to the leisure centre. These are offered to regular users of the leisure centre but can be requested by anyone. These forms identify the needs of an individual and where they will be in the building throughout their visit. On receipt of the evacuation form, the staff member fills out another form which informs their colleagues of what is required should there be an emergency.
There are visual alarms located around the leisure centre in the Sports Hall, Activity Hall and Poolside and are visible from the Male and Female Gym, Disabled Change and Male Dryside Changing. If an individual will be spending time outside of these areas they are advised to inform the Receptionist where they will be going during their visit and they will contact a Duty Manager immediately to tell them they are in the building and to ensure the individual will be contacted should there be a fire alarm.
Should you need assistance to evacuate down or up the stairs, people with limited mobility are advised to make their way to the back door ramp (overlooking squash court 1), or should that area not be accessible then to make their way to the Refuge Point at the back of the gym where there will be assistance. The refuge area is a safe compartment for one hour.
Membership
There are concessionary rates available for people who are receiving benefits, this includes disability benefits.
by Christian Drewitt | Gloucester, Toilets
Warehouse Climbing Centre Accessible Toilet | 13th May 2019
Accessibility Rating
Physical
Three out of five
Sensory
Five out of five
Location: Warehouse Climbing Centre
Parliament Street
Gloucester
GL1 1HY
Wayfinding
Warehouse Climbing Centre is located just past the shared space in Gloucester City Centre, down Parliament street. There are clear signs for it on the outside of the building so it is easy to find.
Entrance
There is a step at main entrance to the Warehouse Climbing Centre which is not accessible for wheelchairs, however there is another accessible entrance further along the building which a member of staff will happily open for you upon request.
There are multiple signs for the Community Toilet Scheme in the window.
IMAGE Community toilet scheme sticker in window
Inside the WC
The doorway is 860mm wide which is 90mm under minimum requirements. There is a lowered grab-rail on the door for ease of opening and closing.
The dimensions of this WC are 1460mm x 2100mm which is just below minimum requirements. This means there is no turning space for a wheelchair user and only just enough room for an assistant.
The toilet is on the left of the room meaning it is a right-hand transfer, however there is a large pedal bin in the transfer space leaving no space for a wheelchair.
There is no emergency pull cord.
The toilet seat is 44cm from the floor which is 4cm lower than the average wheelchair, so wheelchair users may have difficulty transferring back to their wheelchair without assistance. The toilet has a cushioned backrest for support and comfort.
There is a drop-down grab-rail on the right of the toilet as well as a horizontal grab-rail fixated to the wall behind it.
All amenities are at a lowered height so are suitable for wheelchair users and people of a smaller stature.
by Christian Drewitt | GP Surgery, Recommended Venues, Stroud
Rowcroft Medical Centre | 30th April 2019
Accessibility Rating
Physical
Four out of five
Sensory
Five out of five
Location: Rowcroft Medical Centre
Rowcroft Retreat
Stroud
GL5 3BE
Parking
There are 28 parking bays at the medical centre and 3 accessible bays. The parking bays are also used for staff parking, not all of which are designated. There is clear signage for the accessible bays, which are located outside the pharmacy at the closest point to the ramp leading to the medical centre.
Entrance
The car park is on a different level to the reception and access can be gained via steps with a bannister to aid with stability and yellow painted edges so that they can be identified by the visually impaired. Alternatively, there is a ramp at the right of the car park which has a clear ‘disabled access’ sign at the bottom of it. The ramp is curved which means it is at less of an incline and easier for wheelchair users or people with limited mobility to use.
When at the top of the ramp there is a single outward opening door at the entrance. This leads to another single outward opening door. They are quite close together which makes entering the centre in a wheelchair quite difficult. There is not much space for a carer to assist opening the doors.
IMAGE Disabled Parking Bay
IMAGE Disabled access sign
Reception
The reception desk is immediately on the left as you enter the building. There is a lowered section to the desk, however it is at the opposite end from where the receptionist was stood and is separated by a screen, meaning it isn’t a suitable place for a wheelchair user or person of smaller stature to communicate with a receptionist.
There is an interactive log in screen to the right of the double doors near the entrance. It is quite high but can still be reached by a wheelchair user or person of smaller stature.
Waiting area
It is clear where the waiting room is on immediate entrance of the Rowcroft Medical Centre as the layout is open plan. The waiting room is spacious and full of natural light and the chairs are moveable so can be changed if required. There are leaflets at a lowered height so can be reached by people of all statures and there are posters clearly placed.
IMAGE Lowered reception desk
IMAGE Lowered reception desk behind screen
IMAGE Interactive sign in screen
IMAGE Signs in waiting room
Accessible toilet
There is an accessible toilet to the right as you enter the building. The doorway to the toilet is 860mm wide which is 90mm below minimum requirements. Additionally, the doorway is very close to a consultation room, for this reason the door opens in a direction that may be difficult for a wheelchair user to open alone and could also cause an obstruction.
There is a coat hook on the back of the door, however it is too high to reach for a wheelchair user or a person of smaller stature.
The accessible toilet is 1650mm x 2210mm which exceeds minimum requirements, giving space for a wheelchair user and an assistant if needed. There is also turning space for a wheelchair user.
This WC has a right-hand transfer, however there is a sanitary bin in this transfer space which may make it difficult for a wheelchair to fit into the space.
There is a drop-down rail on the right of the toilet which is easy to use and at a suitable height, as is the flush lever.
The toilet seat is 44cm off the floor, which is below minimum requirements, and should be 48cm.
There is an emergency pull cord to the right of the toilet. The lowest ring-pull is only 1cm off the ground, which is too low, however the second ring pull is 89cm off the ground which is within the correct height requirements.
The amenities within the toilet are all at a lowered height which is suitable for a wheelchair user or person of a smaller stature.
IMAGE Accessible toilet in main Centre
IMAGE Lowered amenities in accessible toilet
Consultation rooms
The corridors to the consultation rooms are wide and can comfortably fit a wheelchair and multiple people.
The first consultation room I entered was the smallest in the centre, but I was still able to fit my wheelchair with enough space to turn.
I couldn’t gain access to all the rooms due to them being in use, however I was advised that this was the smallest and there would therefore be plenty of space for a wheelchair user in other rooms if required.
“The Cellar”
There is an additional consultation room in The Cellar. This is on the same level as the car park and access for patients is gained from outside. I was advised that this room was used for patients who want some extra privacy or find it difficult to access the main building. This is a very good idea for buildings that are on a steep incline and must be over multiple floors.
This room also has a toilet next to it. Although it has some grab-rails in the toilet, it is not suitable as an accessible toilet due to its small size and the positioning of the grab-rails.
Offices
I was unable to access the offices within the Centre due to the only entrances being via stairs. This means a wheelchair user or person with limited mobility would be unable to work in the offices. However, they would be able to work on reception as there it is a flat surface with easy access.
IMAGE Entrance to the Cellar
IMAGE Consultation room in the Cellar
IMAGE Toilet in the Cellar
IMAGE Office in the Cellar
by Christian Drewitt | Library, Recommended Venues, Stroud
Stroud Library | 23rd April 2019
Accessibility Rating
Physical
Five out of five
Sensory
Five out of five
Location: Stroud Library
Lansdowne
Stroud
GL5 1BB
Parking
There are 3 accessible parking bays outside the Library. They are clearly signposted and marked on the ground. I had slight difficulty entering and exiting as the only bay left did not give me much space to exit my vehicle from the rear. There is only one dropped kerb immediately in front of the library entrance, however there is no clear pathway to this, meaning a wheelchair user would have to travel on the road to reach it.
Entrance and lift
There is a push button entrance into the building, which is clear and easy to use, and the sliding door is wide, giving plenty of space for wheelchair users. The Library is located upstairs, and there is a lift to the right when you enter. There is significant space at the bottom of the stairs and near the lift which means it is easy for people in wheelchairs or with pushchairs to navigate around each other.
The lift is very small and difficult to fit a wheelchair user and an assistant in at the same time. The lift doors are 790mm wide which is below minimum requirements. The controls in the lift are clear and at a suitable height. There is also braille on the buttons which aids the visually impaired.
IMAGE Disabled parking bay
Reception
When entering the reception there are automatic doors with a very reactive sensor. This means that there is no worry that the doors will close before somebody has gone through them. There are alarm sensors on either side of the door that are quite close together and make the entrance thinner than it is. They are also clear which could make them difficult for someone with a visual impairment to see.
Half of the reception desk is at a lowered height meaning a wheelchair user or person of smaller stature can communicate easily with the receptionist.
The greeting from the reception on my arrival was warm and friendly and I felt comfortable asking anything I needed to.
IMAGE Alarm sensors are entrance
Main area
The library itself is quite open plan and spacious and the floor, bookcases and signage are all contrasting colours which makes it easy to navigate. The shelves are all reachable from a wheelchair which takes away any intimidation of having to ask for help to reach a book. It is very quiet and peaceful throughout. There is a children’s area which is separated by a wall keeping the main area quiet.
There is an interactive screen near the reception. The screen is very large making it easy to navigate. On my visit it was too high for me to use, however I was advised it can be moved.
There are books placed facing outwards, this makes the most popular books easy to identify and is less overwhelming. There is also a selection of audio books to choose from however there is no signage and I had to ask how to find them. There are some tables towards the back of the library which are a good height and width for a wheelchair user.
Computer suite
There is a computer room located to the left when entering the library. It is also spacious and easy to navigate, with desks that will easily fit a wheelchair underneath. Additionally, the computers have accessible options to change settings such as font size for the visually impaired. There are also headphones available.
Accessible toilet
There is an accessible toilet located to the left of the lift that requires RADAR key for entry. There is quite a narrow hallway and entrance to this toilet which can be difficult to navigate for a wheelchair user. The toilet doorway is 880mm which is below minimum requirements (950mm). The WC is spacious and has plenty of room for a wheelchair user, an assistant and turning space. It was impressively clean upon my visit with no off-putting noises or smells.
There is an emergency pull cord located on right of the toilet. The lowest pull cord ring is slightly too high at 15cm from the ground, as is the highest pull cord at 110cm from the ground.
This WC has a left-hand transfer; however, the flush is on the right of the toilet which could make it difficult for someone to use.
There is paper towel dispenser as well as toilet roll. This is positive as paper towels can be pulled off with one hand, unlike toilet roll.
There is a grab rail on the door and next to the toilet, plus one drop-down rail. These are all contrasting colour to the walls which makes them easy to identify for people with visual impairments.
There is also a baby changing facility separate from the accessible toilet.
IMAGE Inside accessible toilet
by Christian Drewitt | Accessible Parking, Stroud
by Christian Drewitt | Gloucester, Toilets
Eastgate Shopping Mall Accessible Toilet | 10th April 2019
Accessibility Rating
Physical
Five out of five
Sensory
Five out of five
Location: Eastgate Street Shopping Centre
Gloucester
GL1 1PA
Wayfinding
Eastgate street toilets is located on the first floor of Eastgate Centre and can be accessed via escalators or lifts. The toilets are located on the right-hand side as you exit the lift. There is clear signage throughout Eastgate Centre directing you to the toilets.
Lift and Entrance
The lifts within Eastgate Centre are well lit and have enough turning space for a wheelchair user. Additionally, the buttons are well placed and clear. There is also a mirror on the back wall that can aid a wheelchair user in seeing behind them should they need to reverse out of the lift.
As well as female and male toilets there is an accessible toilet and a separate baby changing facility. These have clear signage both above the entrance and on the toilet door. The sign on the accessible toilet is especially impressive as it has the wheelchair logo as well as female and male logo with the sign “not all disabilities are visible”. This is a good idea for accessible toilets as it is an important message.
The doorway into the WC is 900mm wide which is slightly below minimum requirements (950mm).
IMAGE Accessible toilet sign reading ‘not every disability is visible’
Inside the WC
The walls inside the WC are black and the toilet, sink and handrails are white. This contrast aids people with visual impairments. There are well-placed handrails on the right of the sink and left of the toilet as well as a drop-down rail.
All the amenities within the WC are at a lowered height and so are suitable for a wheelchair user or someone of a smaller stature. There isn’t a coat hook on the door however there is a lowered coat hook on the wall opposite the toilet.
The toilet roll dispenser is to the right of the toilet but is too far away from the toilet and could cause difficulty for a wheelchair user.
The WC is spacious (2100mm x 2200mm) and has enough room for an assistant and turning space for a wheelchair. There are multiple bins to the right of the toilet, however there is still plenty of transfer space (80cm).
The lowest emergency ring on the pull cord is 30cm from the floor, this is too high and may be a struggle to reach is somebody has fallen. The highest ring from the floor is 120cm which is also too high as someone with limited mobility may struggle to reach that high from a seated position on the toilet.
The lighting within the WC is good and was clean on my visit. They are cleaned regularly and kept to a hygienic standard.
IMAGE Toilet door from the inside with two grab rails
by Christian Drewitt | Gloucester, Toilets
Kings Square Accessible Toilet | 10th April 2019
Accessibility Rating
Physical
Three out of five
Sensory
Five out of five
Location: Robert Raikes House
36-38 Southgate Street
Gloucester
GL1 2DR
Wayfinding
Robert Raikes is based to the left as you exit Eastgate Centre. The community toilet scheme leaflet outlines that Robert Raikes is on Southgate street, which is clearly signposted throughout Eastgate Centre.
It is unclear that Robert Raikes is involved in the community toilet scheme without the leaflet, and if you were new to Gloucester it may be difficult to find as the signage is not clear.
Entrance
The doors into the Robert Raikes are very heavy and would be difficult for a wheelchair user to open alone. Once inside the pub there is signage to the standard toilets upstairs, however there is no signage to the disabled toilet. It is located in the back of the restaurant and may involve asking a member of staff for directions as it would not be easy to find without prior knowledge.
IMAGE Lowered grab-rail on door and easy lock door handle
Inside the WC
The doorway into the WC is 900mm wide which is 50mm below minimum requirements.
The WC is quite small, only just meeting minimum requirements and although there is space to turn in a wheelchair and an assistant, it is a bit of a squeeze.
There is a right-hand transfer, however a peddle bin and toilet brush obstruct this space which can cause difficulty for a wheelchair user.
The emergency pull cord is located to the right of the toilet. The lowest ring on the cord is only just off the ground at 3cm. This is too low as it would not be possible to pull on the cord enough at this height to raise the alarm. The second pull ring is 54cm from the floor which is also too low to reach easily from the toilet.
The toilet has a push button flush which can be difficult for people with limited dexterity.
There are handrails situated next to the sink, under the toilet roll dispenser and on the left of the toilet, as well as a drop-down rail. The sink is situated close to the toilet and all amenities are at a lowered height that is suitable for a wheelchair user of person of smaller stature.There is a coat hook on the door, but it is too high.
The WC has good lighting with no off-putting smell and the wall colour contrasts the handrails and toilet so they can be easily distinguished.
There is a caution sign on the basin warning of very hot water, however the font is slightly small and may be difficult for someone to read with visual impairments.
by Christian Drewitt | Gloucester, Toilets
by Christian Drewitt | Gloucester, Toilets
Debenhams Accessible Toilet | 29th March 2019
Accessibility Rating
Physical
Three out of five
Sensory
Four out of five
Location: Debenhams
Kings Square
Gloucester
GL1 1RP
Wayfinding
The main entrance to Debenhams has multiple steps and there is no sign to the accessible entrance, which is located to the left of the entrance.
There isn’t clear signage when entering Debenhams as to where the toilets are located. To locate them you must follow signs to the lift, and it is located on the 3rd floor. Additionally, the disabled toilet was located further on than the standard toilet with the only sign to this being on the door.
There is no ambulant toilet in the standard toilets and there is one unisex disabled toilet which needs a radar key for entry.
Entrance
There are two doors into the accessible toilet, the first is a manual push door which is self-closing. This is quite heavy and difficult to use for a wheelchair user. The second is a manual pull door which is much lighter weight and has a grab rail at a suitable height.
The width of the doorway to the toilet meets minimum requirements at 1000mm (minimum requirements 950mm). There is also a grab rail on the inside of the door at a reasonable height, however there is no coat hook on the door.
There is non-slip flooring on the entrance to the toilet, but not inside.
Inside the accessible toilet
The dimensions of the room for the disabled toilet exceed minimum requirements with dimensions of 1720mm x 2930mm, this allows plenty of room for an assistant and turning space for a wheelchair.
This toilet uses a left-hand transfer and the transfer space between the WC and the wall is 98cm. The flush on the toilet is a push button rather than a lever which can be difficult to use for people with poor dexterity.
The toilet roll dispenser is on the left, slightly behind the WC seat which may cause difficulty for some people with limited mobility. The hand-dryer is at a lowered height, suitable for wheelchair users and people of a smaller stature.
The lowest ring on the emergency pull cord is on the ground which is unsuitable however the second ring meets minimum requirements at 91cm off the ground. There is a sign in a clear, large font above the WC that identifies the pull cord is there for emergencies.
The accessible toilet is very quiet and has good lighting with no off-putting smells.
IMAGE The disabled toilet room
IMAGE Sign for emergency pull cord
by Christian Drewitt | GP Surgery, Stroud
Locking Hill Surgery | 21st March 2019
Accessibility Rating
Physical
One out of five
Sensory
Four out of five
Location: Locking Hill Surgery
Locking Hill Road
Stroud
GL51UY
Date of visit: 21st March 2019
Parking
There is limited parking at the surgery with no accessible bays. When I arrived the car park was full so I parked in Merrywalks car park which is about a 10 minute walk away. However, there are two accessible bays at the top of Lansdown Road which is about 150 yards from the surgery. Both routes could be challenging for people with limited mobility due to there being a steep decline towards the surgery on Locking Hill road and a steep incline through the shopping centre.
Entrance
The car park is on a different level to the reception and access can be gained via steps with a bannister to aid with stability. Alternatively, there is a sidewalk along Locking Hill road with a steep incline.
There is a clear entrance with double electric doors which takes you into a reception area with two seats and room for a wheelchair.
There is a self-check-in monitor immediately to your left when entering the building which was out of order on my visit, however it is too high for wheelchair users or people of smaller stature.
To the right is the reception point where a wheelchair user or person of smaller stature would be able to get the attention of the receptionist, however the counter was quite high.
IMAGE steep steps leading from car park to reception
IMAGE Sign for alternative route avoiding steps with no dropped kerb
IMAGE Main entrance to reception. Double electric doors with clear signage
IMAGE Reception area with self-check-in monitor
Hearing loop
There is a portable hearing loop which is kept behind the reception that has been tested and works. The confidentiality of the loop has also been tested and the conversation from the waiting room couldn’t be heard. There is sufficient signage on the entrance and in the reception area.
Male accessible toilet
There is both male and female accessible toilets in the reception area with clear signage.
The dimensions of the room for the male accessible toilet meets minimum requirements meaning it is easy to turn around in and there is space for an assistant. However, the width of doorway is below minimum requirements at 720mm.
The door is lightweight with an easy to use lock, however there is no coat hook on the inside.
There is an emergency pull cord situated next to the sink which would not be within reach from the toilet. The sink and soap dispenser are at a suitable height for a wheelchair user or person of smaller stature, however the hand dryer is too high.
There is no handrail on the wall next to the toilet meaning a transfer would be difficult and the handrail on the door is too high at 1250mm.
Female accessible toilet
The dimensions of the room for the female accessible toilet is slightly under minimum requirements however there is space for a wheelchair and an assistant. The doorway is just short of minimum requirements with a width of 920mm. The door is lightweight with an easy to use lock, however there is no coat hook on the inside.
There is an emergency pull cord situated next to the toilet which only had one pull ring and was 440mm off the ground which is too high. The sink and soap dispenser are at a suitable height for a wheelchair user or person of smaller stature and the handrail is at a suitable height. There are sufficient handrails at the toilet for easy transfer.
IMAGE Male accessible toilet with inadequate handrails
IMAGE Female accessible toilet with adequate handrails
Waiting area
There is easy access around the waiting area and plenty of space to manoeuvre a wheelchair with ease. There is a table with leaflets on which is at a lowered height.
There is good lighting and it was a peaceful environment during my visit and there is clear signage into the waiting area and then into the consultation rooms.
Consultation rooms
The hallway to the consultation rooms is narrow, measuring 960mm and the doorway into the largest doctor’s room is 870mm wide. There is a sharp bend on the entrance to the largest doctor’s consultation room which would make entry difficult for larger wheelchairs. The room was large enough to fit a wheelchair user and assistant, with plenty of space to manoeuvre.
I couldn’t gain access to all of the rooms due to them being in use, however I was advised that staff would know to prearrange a larger consultation room when required.
Offices
I also briefly looked around the office space for staff members, situated downstairs. The offices were not fit for purpose for a wheelchair user that may work there, making it a non-inclusive environment.
Staff training
I was warmly welcomed by the Practice Manager, Jenny who is aware of the accessibility issues and keen to take recommendations on board to create an inclusive environment. All staff were polite and friendly making patients feel comfortable. Despite the physical access issues the staff were accommodating, making it an all-round positive experience.
The surgery will accommodate you to your particular requirements, if you are unable to get into the surgery because of the access issues then a home visit may be arranged.
If the surgery is aware you have a hearing impairment the doctor or nurse will come to collect you from the waiting area.
by Christian Drewitt | Cirencester, Leisure
New Brewery Arts | 1st March 2019
Location: New Brewery Arts
Brewery Court
Cirencester
Gloucestershire, GL7 1JH
Date of visit: 1st March 2019
Parking
There is no customer parking for the venue but there is a public car park The Brewery Car Park 1-2 minutes walking distance with flat access for wheelchair users. There are 6 accessible parking bays here and you can park for free with no time limit with a blue badge permit.
Entrance
The main entrance was sufficiently wide with automatic double doors, this entrance is flat making it accessible for everybody with no need for a ramp. When entering the building there are stairs directly in front, to the right is a sloped area with a banister which leads you to the gift shop on your right and to your left is a lift and through another door are toilets including accessible toilet.
There is good contrast in colours between the floor and the walls which makes it easy to follow for people with visual impairments.
Guide dogs are welcomed to all areas of the New Brewery Arts.
Image – main entrance, double electric doors
Craft shop
The craft shop which is to the right of the main entrance has lots on offer from local artwork to jewellery, the aisles and turning points can be quite tight which can make it difficult to manoeuvre in a wheelchair or if you had a visual impairment. Extra care needs to be taken due to breakable items in the shop. Most of the items in the shop are within eyeline for wheelchair users or people of smaller stature. There are a few cabinets with higher shelves however, the shop assistant came to ask whether I would like to see them and advised she would show them to me.
The shop has an open ceiling and the café was above, the café was quite busy making it quite noisy in the shop.
Image – craft shop, lots of sculptures on show
Image – craft shop, Christian viewing jewelerry on display
Toilet
There are separate male, female toilets and one accessible toilet. They are located past the main entrance to the left, there is a manual door which may be difficult for some to open by themselves. If you require assistance you could ask the shop assistant.
The accessible toilet door opens inwards and is quite heavy and there is a baby changing unit in here. The room is spacious and well within minimum requirements and the toilet has all the necessary rails to be able to transfer to the toilet safely.
The toilet cistern is quite noisy which could be off putting.
The sink, hand soap dispenser and toilet roll dispenser are all at an adequate height.
Image – accessible toilet
Lift
The lift is located through the main entrance and towards the back of the building. It takes you 4 different floors including the ground floor. The first floor is the café, second is the gallery, third is part of the studios. The buttons and signage are a little hard to understand within the lift.
The lift is quite small but big enough for a wheelchair and one other person depending on size. The dimensions of the lift are approx. 140cm x 110cm.
The lift has dual entry doors which makes it easier and limits the need to reverse out of the lift (there is not enough room to turn around in the lift.) there is a mirror on one side wall to aid with reversing from the lift.
There is a voice over within the lift to aid with direction.
Café
The café is on the first floor and is accessible via the lift. The café was busy with lots of people and so quite noisy. They serve lots of homemade food from organic and locally sourced ingredients so understandably is very popular. If you prefer a quiet corner, then the café may be a bit overwhelming.
The tables are quite close together and when filled with people sitting around them made it difficult to get to the counter in my wheelchair, which was at the far end. My PA went to the counter to make our order instead. The menus are nice and lightweight, there are no large print menus.
My hot chocolate was, however, delicious!
The barrel store (Accommodation)
There is a newly built accommodation suite at the back of the site. This is more of a hostel type so are small and basic, but they are very clean and modernised. There are 14 rooms, 1 of these rooms is wheelchair accessible on the ground floor.
The wheelchair accessible room would be suitable for a smaller sized wheelchair, I have a small wheelchair and was only just able to turn around within the room. There is one single bed in the room so not suitable for people wanting to share a room.
There is currently no shower chair in the accessible bathroom so showering may not be possible for wheelchair users. The shower head is fixed very high on the wall and is not adjustable.
The toilet is left-hand transfer and there are suitable grab rails for this. The other facilities such as sink, and soap dispenser are at a suitable height.
There is currently no vibrating pillow for people with hearing impairments but is being looked into.
There are two other rooms on the ground floor, due to limited space I wouldn’t recommend these to wheelchair users.
Image – accessible bathroom. Toilet with grab rails, mirror and washing facilities
Image – single bed in accessible accomodation, low bed with stool next to bed
The barrel store (Communal areas)
There are double manual doors to enter the building, there is a key code for guests to let themselves in making the area nice and safe. There is also a buzzer to ring for assistance if needed. On the other side of the door is an exit release button, the doors are heavy so may require assistance.
The foyer is a bright open space and to the left is a communal kitchen and eating area. There is a long table that could seat approx. 14 people and a well-equipped kitchen, all of the equipment is at a lowered height and there is a full-length fridge. A wheelchair user could use this kitchen without assistance.
There is a disabled toilet within the communal area, there is a push button to open and close the door automatically, which is useful. The door allows plenty of time to enter and exit the room before closing. The toilet is not a huge size but is still useable.
Image – communal eating area, Christian sat around table
Image – kitchen in communal areas, equipment at low height
Makers Studios
It was interesting to visit the studios and see many of the artists at work. There are 10 studios, spread across 4 floors. 7 of which have step free access, 1 is down a flight of stairs under the ground so not accessible for people with limited mobility, 2 are on the ground floor but have one small step at the doorway, I was not able to get my electric chair over the step.
The 7 accessible studios have lots on offer including workshops such as sculpting, printmaking and ceramics. There was a pottery wheel which I was able to get my wheelchair around and accessible tables for the painting meaning I could have taken part in the ceramics workshop. The glass blowers studio was fascinating to watch the beautiful handmade glass being made and the staff came over to explain and show you what they were doing.
There are other studios are on the first and top floor accessed via a lift, the sculpture studio is through the café and across a bridge. All studios above the ground floor have step free access, the walkways are clear and easy to get to.
Image – Christian sat around pottery wheel in makers studio
Image – Christian viewing artwork in studio
Image – glassblower showing us how he makes glass
Image – open doors to studio with step free access
Image – small table and chairs outside cafe for diners to use
Image – steps downstairs to inaccessible studio
Gallery
There is a gallery located on the first floor which is accessible via the lift. The exhibitions here are free to visit. It is a big open room with bright lighting. It is all level entry with no steps and there is a good contrast between the floor and wall to aid orientation.
Image – gallery with artwork on walls
Customer service
All the staff working in the studios, shop, café and office are very helpful and asked how they could accommodate me with my wheelchair.
Accessibility Rating
Physical
Four out of five
Sensory
Four out of five
by Christian Drewitt | Leisure, Stroud
Lansdown Hall & Gallery | 25th September 2018
Location: Lansdown Hall & Gallery
Lansdown
Stroud
Gloucestershire
GL5 1BB
Date of visit: 25th September 2018
Parking
There are 5 designated accessible parking bays located outside of the Lansdown Hall, where you can park for free for 3 hours with a blue badge. However, there is no lowered kerb on either side of the road so these are no good for somebody in a wheelchair or using a walking aid.
The closest car park is Church Street Public car park, this is a short stay car park and you can park for 2 hours with a blue badge. This journey took approx. 10 minutes in a wheelchair and involves a hill which could be difficult for somebody using a manual chair or a walking aid.
I also visited the Merrywalks Shopping Centre car park which is close by, they were doing work to the car park and we couldn’t find the accessible bays.
Accessibility
Gallery
There is a ramp leading to the entrance and a bell at the door for disabled guests to ring if the door is shut. I rang the bell and somebody came to assist within seconds. There was a display at the top of the ramp which was an obstruction in the pathway for my wheelchair. Once inside the door there was a chair obstructing the pathway to the toilets.
Access within the gallery is good, there is lots of open space and lighting is bright.
For the current exhibition there was a book for people to write their comments in about the art work, this was on a tall block table and too high for somebody in a wheelchair.
Image – Accessible ramp leading to main entrance
Image – Wide single entrance manual door with assistance bell for wheelchair users to buzz for assistance
Image – comment book inaccessible for wheelchairs
Image – Gallery space – wide open space with bright lighting and artwork on the walls
Toilet – Gallery
There is an accessible toilet located at the end of the building through an archway, there is no clear signage from the gallery until you get through the archway and there is a sign which is high up and out of eyeline for a wheelchair user.
Inside the toilet is a wide spacious room with enough room to turn around in and non-slip flooring. The toilet is for right-hand transfer and there are adequate hand rails for transfer. Underneath the paper towel dispenser are two bins which make it difficult to reach for a wheelchair user. The soap dispenser, sink and toilet roll dispenser are all at adequate height.
Image – inside downstairs toilet and facilities with baby changing unit
Image – inside downstairs accessible toilet and facilities
Image – Signage to toilets, very high on wall out of eyeline for wheelchair users
Image – ramp leading to accessible toilet
Hall
When arriving at the main entrance to the venue which is downstairs in the gallery, there is no signage to indicate how you get upstairs to the hall if you are a wheelchair user. There are stairs to the side of the building inside but no lift, there is access to the hall for wheelchair users, but you are required to leave the venue and walk through the bank gardens which takes approx. 5 minutes. There is no signage from the ground floor explaining this route.
This takes you to the back of the building and to the second floor where you can enter through a fire exit door. This door can only be opened from the inside, so you would need to notify somebody of your arrival to ensure it is open if you are unable to use the stairs. Lansdown Hall recommend calling in advance if you have special requirements, so they can ensure to accommodate you as best as possible.
I visited when the hall was empty which is when it is used for classes etc, however they can fill it with up to 135 seats for performances. There is 1.05cms left either side of the walkway and down the middle leaving plenty of space for a wheelchair to navigate through. Wheelchair users would be place at the front of the venue and 2 seats are removed in the place of one wheelchair.
The only access to the stage is via stairs at the front or the back of the stage, making it inaccessible for performers in wheelchairs.
They do offer a hearing loop system for the deaf.
Image – entrance to bank gardens
Image – accessible entrance for hall through fire doors
Image – uneven surface through bank gardens
Image – wooden surface to hall entrance
Accessibility Rating
Physical
Three out of five
Sensory
Four out of five
by Christian Drewitt | Cheltenham, Restaurants
The Sober Parrot | 19th September 2018
Location: 7 St James Square
Cheltenham
Gloucestershire GL50 3PR
Date of visit: 19th September 2018
Parking
Saint James’ Square public car park is a few minutes walk away from the venue. There are 3 disabled bays and there is no charge for blue badge holders.
Accessibility
The front entrance leading into the venue has two steps, making it inaccessible for a wheelchair user. There is a bell at the front door to ring if you are unable to use the steps, this will get the attention of the staff who will assist you around a side entrance that is not generally for public use. There is a narrow corridor when using this entrance which would be unsuitable for large wheelchairs or mobility scooters. The manager, Jo is eager to make the venue as accessible as possible and is going to investigate purchasing a temporary ramp to be used at the front entrance. The front door is nice and wide and would be suitable for larger chairs or scooters.
Image – coridoor to accessible entrance at rear
Image – Upstairs seating area
Accessibility
There are two levels to the venue, the ground level is completely accessible, the walk way is wide enough for a wheelchair to get through and there are plenty of accessible tables. Depending on your wheelchair size you may need to fold your footplates due to the tables being pedestal tables.
The menus are nice and light, the text is quite small making it difficult to read if you have a visual impairment, the menu is simple and easy to read otherwise. There is a lowered bar/counter which would be easy for a wheelchair user to get underneath, so you can order your own drinks at the bar and pay.
Image – cosy quiet corner
Image – menus at lowered height
Image – Inaccessible stairs to 1st floor
There is a second floor which is used for music events, it is a small building and there is no lift access. It is nice and quiet up here during the day, suitable for somebody sensitive to noise.
The lighting through the building was overhead and dimmed with plenty of natural daylight coming in through lots of windows.
Toilets
There is a disabled toilet located at the back of the building, the toilet is designed for a right-hand transfer and has appropriate hand rails to do so. The other facilities including sink, soap dispenser and hand dryer are all at a lowered height and within reach. The toilets are nice and clean and big enough for a smaller wheelchair to turn around in.
Image – inside accessible toilet
Image – inside accessible toilet 2
Customer Service
The manager Jo was very friendly and took the time to sit and chat with me about my work and had some questions on how they could make themselves more accessible. The waitress was also very polite, and all staff were well dressed an approachable.
Accessibility Rating
Physical
Four out of five
Sensory
Four out of five
by Christian Drewitt | Stroud, Transport
Stroud Train Station | 29th August 2018
Image – disbaled parking bays platform 1
Image – disabled parking bays platform 2
Location: Station Rd, Stroud GL5 3AP
Date of visit: 29th August 2018
Parking
There is a car park on either side to the train station, each side having two accessible parking bays. You can park for free here with a blue badge permit, you are required to enter your registration at the machine and get a ticket.
Accessibility
On arrival at Stroud station it is immediately obvious the accessibility issues you are faced with as a wheelchair user. It is a small train station with only 2 platforms, one either side of the station. There is a footbridge which is up a flight of stairs to take you from one platform to the other and there is no ramp or lift option. I looked around the station for some instruction on an alternative to get to the other side of the station other than the stairs, to which I could find nothing. It was only after I was informed by a member of the public that there was a noticeboard on the outside of the station with some instruction, this is located close to where taxis are stationed and is not easy to see or get to.
Image – noticeboard outside train station
On this noticeboard is a map on how to get to the other side by leaving the train station and heading towards the town centre, walking under an underpass and round to the other side of the station. There are several issues I faced whilst attempting this journey:
– Firstly, looking at the map it was not clear which side of the station I was on, a ‘you are here’ icon would be useful on the map on the noticeboard.
– The map is not very big, it was impossible for me to read with a sight impairment. Large printed options should be provided in the station for people to take.
– On the map it advises you to take the left-hand side pathway on Station Road, there is no dropped kerb to mount the pathway on this side making it physically impossible for most wheelchair users to use this path.
– Travelling along the right-hand side of the pathway we were faced with a mountain of rubbish which belonged to the flats above, a member of staff from a taxi office kindly helped us to move the rubbish bags which were swarming with flies.
– Following the map I then crossed the road along Russell street on the left hand-side, when turning onto Rowcroft I was then faced with a dead end in terms of a footpath. Forcing me to turn around to try and find another route.
– I then travelled further along Rowcroft in the opposite direction to find a dropped kerb to cross the road safely. These roads are busy with lots of traffic, this could be quite daunting for somebody travelling alone in a wheelchair.
– Once you reach the bottom of Rowcroft which is a long steep decline you cross the road again to travel back up a steep incline on Cheapside, this long incline could be challenging or even impossible for somebody in a manual wheelchair.
Image – no dropped kurb on intended route according to map
Image – rubbish bins obstructing pathway
Image – Map instructions if you are unable to use footbridge
Image – Stairs leading over footbridge
Accessibility
This journey took between 10-15 minutes, if you arrived at the train station unaware of these problems you’re faced with it would be easy to miss your train. Missing your planned train is more complicated as a wheelchair user than it is for a regular passenger as you need to call the assisted travel line ahead of time meaning they would be expecting you at the other end and you would also need to re-book the assisted travel for the next train you intend to board instead.
There is only one self-service ticket machine located within the station which is on platform 1, this would be inconvenient if you needed to buy a ticket from the station and travel from platform 2, this would require doing the 15-minute walk outside of the station and back again.
Ticket office opening times are as below, if you are travelling outside of these times and needed information for example on how to get to the other platform this would prove difficult. You can call the assisted travel line which is open 06:00am-11:00pm who are able to give some direction over the phone, however this is national line and not specific to Stroud so it is likely the operator will not have been to the station itself.
| Day |
Opening Hours |
| Weekdays |
06:00 – 18:00 |
| Saturday |
07:00 – 14:30 |
| Sunday |
09:45 – 17:00 |
There is a help point on each platform, this is placed very close to the bin on platform 1 and not very easy to get to in a wheelchair.
Toilets
There is an accessible toilet on platform 1 with a sign on the door ‘key available from ticket office staff’. Meaning the toilet is out of use when the ticket office is closed. Inside the toilet is very spacious with plenty of room to turn your wheelchair around in and for somebody to assist you. The soap, toilet roll dispenser and hand towels are too high for somebody in a wheelchair. The handrails are at an appropriate height as well as the emergency cord, the lighting was sufficient, and the hygiene level was standard.
Image – Folding baby changing unit in disabled toilet
Café
There was a café on platform 1 but this was not open when I visited. This would also be no good for passengers in a wheelchair travelling from platform 2 due to how long it would take them to get to the café.
https://goo.gl/maps/UTjmjpVzYkJ2
by Christian Drewitt | Attraction, Gloucester, Recommended Venues
Slimbridge Wetland Centre | 21st August 2018
Location: WWT Slimbridge
Bowditch, Slimbridge
Gloucestershire, GL2 7BT
Date of initial visit: 29th March 2017
Date of revisit: 21st August 2018
Parking
There is a large car park with 17 disabled spaces, the spaces are located close to the ramped entrance and the car park toilets which has one disabled toilet.
Image – large disabled bays in car park
Image – Christian travelling up ramp to reception point
Accessibility
I would very much recommend a visit to Slimbridge Wetland Centre, there is something there for everybody. Majority of the park is accessible for a wheelchair due to the ramps and clear, wide pathways, the wildlife can be appreciated by children and adults making it fully inclusive.
You can hire an electric scooter or a manual wheelchair from the park, it is advised to call in advance to book one of these. Electric scooters are £6 for the day and they ask for a donation towards manual chairs to go towards maintenance costs.
Image – scooters for hire
Image – Low reception point with disability sign
For people with visual impairments there are volunteers on offer, they will aid you around the park whilst giving you some interesting facts about the fabulous surrounding wildlife. This is work in progress and training is still being given but has been greatly received. Due to this being offered by volunteers you will need to contact the park to organise this ahead of time and be flexible to work around them. The centre will also print out a large print map on request if you need one.
Slimbridge also have dates where they hire out Mobiloo to have on site, who provide extra toileting facilities including an electric hoist, adult size changing table and an assistant available. The upcoming dates are as follows:
- Wednesday 22nd August 2018
- Tuesday 18th September 2018
- Wednesday 24th October 2018
Please visit the website to keep up to date with any other news.
Image – Christian enjoying the view from the observatory from low windows.
Image – Christian enjoying the view from the observatory from low windows
You can read about the Slimbridge 2020 project here. Within this project are some exciting things on the horizon regarding accessibility such as a fully functioning lift at the new Holden Tower (from Autumn 2019) with a stunning view over the Estuary, current access is up two flights of stairs. The summer walkway is going to be made accessible (opening summer 2020) and they are also building a new accessible Avery and outdoor theatre which will have disabled toilet facilities inside.
During wet winter months you are required to disinfect your shoes and wheels going round certain parts of the park, there is a mat and wheel wash provided.
There is a Land Rover Safari which takes you along the banks of the River Severn with a expert warden to point out the surrounding wildlife, a lift has recently been installed which can accommodate 2 wheelchairs per journey. However, we didn’t get chance to experience this.
The centre itself is very big and you could easily spend a full day here, on entrance there is a large double automatic door leading into the venue, with a button for disabled users to press this will open the door and there is a lowered reception point on the right for disabled customers. You can collect a token from the reception for the observatory which is a viewing platform up high where you can see a 360-degree view of the Wetlands. This is accessible via the lift.
You then lead from the visitor centre directly out to Swan Lake, there is a flat, wide decking type bridge which leads over the lake with birds either side, you can get close to the water and feed the birds with grain which can be purchased at the visitor centre for £1.50
Image – Christian travelling over decking bridge over swan lake
Image – Christian enjoying the birds at Swan Lake
Welly boot land is just around the corner from Swan Lake, this is a great area for children, I was able to get in here and could sit comfortably around a bench but the activities are very interactive and would be no good for a child in a wheelchair. There are small bridges over water streams, roundabouts, climbing frames etc.
You can then work your way around the park in a loop, I would recommend from the left and then looping around to the right (e.g from swan lake, welly boot land, south discovery hide, Asia, otter pool, Hogarth hide, tropical guide, Kingfisher hide, playpark/toilets, North America, duck decoy, pond zone, garden of reflection, Knott hide (this pathway has some less accessible areas so you may want to end your trip before), gift shop, home!) there are lots of gates which are required to be kept shut, this is to keep certain birds in their home environment but also to keep other animals out such as foxes. Some less able-bodied people would not be able to open these gates, if you were visiting alone without any assistance then the staff are happy to help with this as much as possible.
Image – Climbing frame in welly world
Image – inaccessible bridge over water in welly world
Image – Wide open pathways
Image – ramp leading to hideaway
The South Lake discovery was fantastic hide with a great view for a wheelchair user and lots of space to manoeuvre inside, there were lots of low windows I could get to and binoculars available. This was one of the best Hides for accessibility.
The otter pool has flat decking all around and a glass wall to separate so you get a good view, the otters sleep quite a bit in their cave during the day, you can also go through the cave where there is a small window to look through, this would be difficult for someone with limited sight due to the height of the windows and it was quite dark. They also do talks about the otters at 11.30am and 3.00pm.
The flamingo lagoon is also a superb hide for accessibility, there is a ramp leading down and a very large window. You are slightly underground here so the flamingos are at eyeline which is easier to see for somebody with a sight impairment. There is also a video screen in here with an audio information headset about the conservation work the WWT are doing for flamingos.
Image – birds coming up close to hideaway
Image – Christian in Kingfisher hideaway looking out window at wildlife
Image – Christian listening to audio description in flamingo lagoon
Image – Christian looking at flamingos from afar
The park outlines on their map that the Stephen Kirk hide, the Holden Tower and the Summer walkway have restricted wheelchair access which is correct (no access at all) you can view some of the other hides along this route although we didn’t see much wildlife along this track so for a wheelchair user I personally avoid going any further than the pond zone.
When I visited in November I was also not able to access the Kingfisher hide as they required you to clean your feet/wheels before entering but there was no facility to do this for my wheelchair.
Image – Christian washing hands at washpoint, sinks nice and low and easy to reach taps
Image – Double manual doors to hideaway
Image – disinfectant mat, no wheelchair option, leading to Kingfisher hideaway
Image – Manual gates that are around the park
Café/Restaurant
There are two Kiosks around the park where you can buy drinks and confectionary, there was no lowered counter here.
The Kingfisher Kitchen is located by the entrance and had very good accessibility, there were benches outside I could comfortably fit my wheelchair underneath and lots of tables inside too. The walkways were nice and wide, and it was easy to navigate around. The menu was light but they do not offer a large print or braille menu, the PDF screen readable online menu is available here. You are required to go to the counter to place your order, the counter is at a low height.
There are vegetarian and gluten free options on the menu and they offer take away food in 100% compostable boxes.
Image – Christian sat round a bench outside the Kingfisher restaurant
Image – Christian sat under a table in Kingfisher restaurant
Toilets
There are 6 accessible toilets located around the park, all four of the toilets I had time to look at had good facilities inside, with all necessary adjusting hand rails and lowered sinks etc, none of them required RADAR keys. The 6 accessible toilets are located:
- Car park
- Foyer by main reception x2
- Visitor centre, downstairs
- Near restaurant, located outside the building
- To the side of the kiosk by the play area
Most toilets are near the entrance to the park apart from the toilets by the play area so I would advise making this your half way break point.
Image – disabled toilet near restaurant
Image – disabled toilet near play area
Image – disabled toilet near car park
Lift
The lift takes you up to the observatory and is located in the visitor centre, it isn’t large enough to turn around in but it is large enough for somebody to assist a wheelchair user inside. The buttons are easy to reach and the lighting is quite dim.
Customer Service
Project Manager, Jackie Harris met with us to show us around the wetland centre. Jackie very kindly gave up her day to provide us with a taster of a guided tour around some areas of the park and was able to give us some great insight about the wildlife. She took all of our comments about areas for improvement on board and was very keen to make the park as accessible as possible. The volunteers we spoke to at the reception were also very helpful and friendly.
Visit Slimbridge Wetland Centre website for more information including ticket and membership prices.
https://goo.gl/maps/UTjmjpVzYkJ2
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