Ramp now provided.
There is no specific customer parking but there is a public car park just off Wellington Street which has disabled spaces. This car park is located directly behind the restaurant.
There is a flat entrance at the front of the building which leads into the restaurant but then there is a flight of stairs leading down to the bar. If you speak to a member of staff they will open the rear entrance for you which has a ramp leading into the building. You will need to go down the side alley to access this.
There is a disabled toilet which is located to the left of the bar. There was enough room for my PA to assist but it was tight.
The toilet has handrails for both transfer sides. The sink and hand dryer were accessible for a wheelchair user. There was no toilet paper dispenser. The lock on the door also wasn’t very easy to use.
The restaurant is wheelchair accessible with lots of wide open space and tables which I could fit my wheelchair under.
They’re open all day offering breakfast, lunch and dinner.
The customer service I received was good, the staff were helpful and friendly.
The menu was small print and they didn’t offer anything in large print.
Springbank Community Resource Centre Location:Springbank Way,Cheltenham,GL51 0LH The below report documents the experiences of the Accessible Gloucestershire team at the time of visiting. Car ParkThere is a large car park in front of Springbank Community Resource...
Gloucester Cathedral Location: 12 College Green, Gloucester, GL1 2LX. The below report documents the experiences of the Accessible Gloucestershire team at the time of visiting. Parking and entrance The road to the cathedral is pedestrianised and restricted to pass...
18th October 2017
Parking and accessibility
Caffé Nero is located in Gloucester Docks just outside The Quays shopping centre.
There is good access to the building with a flat entrance and double doors leading into the venue.
There are lots of accessible parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and blue badge with you to the Customer Service desk in the mall where you will be given an exit ticket.
Cafe
The venue was spacious and there were plenty of tables I could fit my wheelchair underneath but there were no secluded booths or quieter areas.
The counter was high and it was difficult to order my own drink or pay for it due to being in a wheelchair.
The staff were polite and friendly.
Toilets
There is one accessible toilet which is located at the back of building.
The toilet was very tight for space – there wasn’t a lot of room for my PA to assist.
The toilet paper dispenser was also a little high but the handrails, sink and soap dispenser were all at a reasonable height for a wheelchair user.
The lock on the toilet door was insecure, when I bumped against the door in my wheelchair due to the lack of space in the toilet, this caused the lock to open accidently which wasn’t very private.
18th October 2017
Parking and accessibility
The Lord High Constable of England is located in Gloucester Docks on the waterside.
There is good accessibility to the building with a flat entrance and double doors leading into the venue.
There are lots of accessible parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and the blue badge with you to customer service desk in the mall where you will be given an exit ticket.
Wetherspoons don’t operate via table service you are to place your order at the bar on arrival and then find your own table. The customer service I received at the bar was good, the staff were polite and friendly and the service was reasonably quick.
Restaurant
The venue is very spacious and there are plenty of seating areas suitable for wheelchairs. There are secluded booths if you need to get away from the noise.
Wetherspoons also have a service which allows you to download an app on your phone and you can order food this way rather than queuing at the bar. This is very useful for the disabled, deaf and non-verbal.
Toilets
There is one accessible toilet which is located close to the entrance. This requires a RADAR key. The toilet was adequate with enough room for a family member or PA to assist.
The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser were all accessible for a wheelchair user.
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