by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Bella Italia | 21st March 2017
Parking
There is lots of accessible parking in Gloucester Quays car park you can park here for free for 4 hours with a blue badge.
Accessibility
There is a large accessible double door leading into the venue. The restaurant is all wheelchair accessible. They offer a larger print menu and a braille menu for the visually impaired.
The seating plan is open with quite a few booths. There are plenty of quite corners within the venue. The 4 corners of the restaurant have adjustable speakers, for those wanting a quieter meal. If you require your food to be liquidised they can offer this facility, or if not they are happy for you to bring in your own food.
The lighting is nice and bright in the restaurant and they allow guide dogs into the building.
Toilets
There is an accessible toilet located at the back of the building. The toilet is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and there is enough room for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
Customer Service
The staff members were extremely friendly, very kind and well mannered. Dan the manager, was so lovely and helpful and he made our visit even more enjoyable. He was more than happy to take the time out of his day to answer our questions.
by Christian Drewitt | Gloucester, Restaurants
Parking
There is lots of accessible parking in Gloucester Quays car park you can park here for free for 4 hours.
Accessibility
There is an accessible entrance leading into the venue, with a large double door along the side on the building.
There are a lot of tables located around the restaurant. There is one booth located to the right-hand side of the restaurant if you wanted to get away from any noise, although the restaurant wasn’t overly noisy, there was some quiet music playing in the background. There is one long seated booth and a couple quiet corners.
There are a few special chalk boards with menu choices located around the building.
If you require your food to be liquidised they can help with this facility. If not they are happy for you to bring in your own food. They currently don’t offer a larger print menu, a braille menu or a hearing loop.
Toilets
There is an accessible toilet located at the back of the building. There is a ramp needed to access these toilets, the staff will help with accessing and using this ramp.
The toilets are accessible for wheelchair users, it is large enough for a wheelchair to turn around in and large enough for a PA or family member to assist a wheelchair user. The toilet has a handrail for both transfer sides. The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.
There is enough lighting, the toilets are nice and clean and safe to use.
Customer Service
The staff are friendly, helpful and well mannered. The manager Ella, took the time out of her day to show us around and answer our questions.
by Christian Drewitt | Gloucester, Recommended Venues, Restaurants
Côte Brasserie | 17th January 2018
Parking
The restaurant is located in Gloucester quays, therefore there is ample accessible parking in Gloucester Quays or Gloucester Docks car park.
Accessibility
There is a flat entrance with a wide manual door leading into the restaurant. There were plenty of tables I was able to fit my wheelchair underneath comfortably.
They don’t offer larger print or braille menus and the regular menus are very small print so no good for somebody with a visual impairment. The staff are very helpful and would read this out for you if requested.
The restaurant is open plan and there are no secluded booths, there was quiet music playing in the background.
The walkways through the restaurant were all wide enough to navigate my wheelchair through.
Customer Service
The service I received was excellent, the waiter held the door open for me upon arrival and gave me a choice of any table. The waitress that took our order was very helpful and the food was served quickly.
Toilets
The accessible toilet is located at the back of the building, the door is behind a curtain. The staff showed me to the toilet and held the curtain and door open for me.
The toilet was very spacious inside, the lighting was good and it was nice and clean.
The sink, toilet paper dispenser and hand dryer were all at a reasonable height for a wheelchair user.
by Christian Drewitt | Gloucester, Restaurants
18th October 2017
Parking and accessibility
Caffé Nero is located in Gloucester Docks just outside The Quays shopping centre.
There is good access to the building with a flat entrance and double doors leading into the venue.
There are lots of accessible parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and blue badge with you to the Customer Service desk in the mall where you will be given an exit ticket.
Cafe
The venue was spacious and there were plenty of tables I could fit my wheelchair underneath but there were no secluded booths or quieter areas.
The counter was high and it was difficult to order my own drink or pay for it due to being in a wheelchair.
The staff were polite and friendly.
Toilets
There is one accessible toilet which is located at the back of building.
The toilet was very tight for space – there wasn’t a lot of room for my PA to assist.
The toilet paper dispenser was also a little high but the handrails, sink and soap dispenser were all at a reasonable height for a wheelchair user.
The lock on the toilet door was insecure, when I bumped against the door in my wheelchair due to the lack of space in the toilet, this caused the lock to open accidently which wasn’t very private.
Accessibility Rating
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