Hubble Bubble

Hubble Bubble

Hubble Bubble | 15th November 2017

Parking

The café is located on Westgate street therefore there is no customer parking but there are plenty of public car parks around the city centre. I parked in the Ladybellgate street car park which is about a five minute journey in a wheelchair.

Accessibility

There is a flat entrance leading into the building with a wide accessible door. The café area was quite cramped and it was hard for me to find a suitable table for my wheelchair. They don’t operate by table service and you are required to order at the counter which wasn’t easy to get to if you are a wheelchair user.

Customer Service

The staff were friendly and polite but perhaps could have offered more help to assist someone in a wheelchair.

Toilets

There is no disabled toilet within the building.

Accessibility Rating

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Wetherspoons in the Docks

Wetherspoons in the Docks

18th October 2017

Parking and accessibility

The Lord High Constable of England is located in Gloucester Docks on the waterside.

There is good accessibility to the building with a flat entrance and double doors leading into the venue.

There are lots of accessible parking spaces located in The Quays car park, where you can park for free for up to four hours with a blue badge. Take the parking ticket and the blue badge with you to customer service desk in the mall where you will be given an exit ticket.

Wetherspoons don’t operate via table service you are to place your order at the bar on arrival and then find your own table. The customer service I received at the bar was good, the staff were polite and friendly and the service was reasonably quick.

Restaurant

The venue is very spacious and there are plenty of seating areas suitable for wheelchairs. There are secluded booths if you need to get away from the noise.

Wetherspoons also have a service which allows you to download an app on your phone and you can order food this way rather than queuing at the bar. This is very useful for the disabled, deaf and non-verbal.

Toilets

There is one accessible toilet which is located close to the entrance. This requires a RADAR key. The toilet was adequate with enough room for a family member or PA to assist.

The toilet has handrails for both transfer sides. The sink, hand dryer and toilet paper dispenser were all accessible for a wheelchair user.

Accessibility Rating

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Portivo Lounge

Portivo Lounge

21st March 2017

There is accessible parking located in the Gloucester Quays Outlet Shopping Centre.

There is a large double accessible entrance into the venue.

The staff members were very friendly, helpful and well mannered. They took the time out of the day to answer our questions.

When we were leaving the restaurant, it was raining and the staff members offered us an umbrella so we didn’t get wet, whilst walking back to the car 🙂

Toilets

There are accessible toilets located at the back of the building.

These are accessible for wheelchair users, they are large enough for a wheelchair to turn around in safely and large enough for a PA or family member to assist a wheelchair user.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet has a handrail for both transfer sides.

The lockable toilet doesn’t require a RADAR key.

The lighting is quite dim within the toilet.

The toilets are nice and clean and safe to use.

Restaurant

The restaurant is accessible for wheelchair users.

They also offer a selection of baby toys, to keep your babies entertained 🙂

Food can be ordered Monday to Sunday, 9am until 10pm.

At the moment they don’t offer a larger print menu, braille menu or hearing loop.

They do however, offer a vegan and gluten free menu.

The menus are nice and light, they offer special cards located on the menu stands.

The seating plan is open with a couple of quiet corners. They offer two long seats against the wall.

If you require your food to be liquidised they can offer this facility – if not, they are happy for you to bring your own food.

There is music playing in the background of at mid volume.

The lighting in the restaurant is quite dim but okay if you sit by a window.

They allow guide dogs into the building.

 

Accessibility Rating

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Pizza Express

Pizza Express – full review

8th March 2017

There is accessible parking located in The Quays outlet shopping centre.

There is an accessible entrance into the venue.

The staff were friendly and helpful, the manager took the time to answer our questions.

Toilets

There is an accessible toilet located at the back of the building.

It is accessible for wheelchair users. It is large enough for a wheelchair to turn around in safely and are large enough for a PA or family member to assist a wheelchair user.

The toilet has a handrail for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The lockable toilet doesn’t require a RADAR key.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Restaurant

The restaurant is wheelchair accessible.

The seating plan is open with one long booth and two square booths.

They serve food from 11.30am until 10pm Sunday to Thursday and 11pm on Friday and Saturday.

They offer a larger print menu and braille menu for the visually impaired and a hearing loop for the deaf.

If you require your food to be liquidised they don’t offer this facility. Unless you are with a party of 10 or more, they don’t allow people to bring their own food.

There is quiet music playing in the background.

The restaurant lighting is nice and bright.

They allow guide dogs into the building.

Accessibility Rating