26th April 2017

There is accessible parking located in the Gloucester Quays outlet shopping centre or at the Gloucester Docks car park, which has 6 accessible parking spaces.

There is a ramp leading from road at The Quays down to the restaurant.

There is quite rough ground leading up to the entrance, this is quite uncomfortable if you are in an electric or manual wheelchair.

There is a flat entrance leading up to the large accessible double door.

Once inside we found out where our reserved table was, after we waited for ten minutes we found out we had to get our own menus from the bar. Due to there not being a dropped section of the bar, this is really difficult for wheelchair users.

I also found this difficult when paying for my food and choosing my choice of drink as I couldn’t see the top of the bar.

I struggled with communication with Tank when trying to organise my visit, I e-mailed a couple of times with no response.

Toilets

There are accessible toilets located at the back of the building.

They are accessible for wheelchair users, there is enough room for a wheelchair to turn around in safely and there is enough room for a family member or PA to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, paper towel dispenser and toilet paper dispenser are all accessible for wheelchair users.

The lighting is nice and bright, the toilets are clean and safe to use.

Restaurant

The entrance to restaurant has a very narrow walkway which is not great for a large wheelchair.

There are a number of large tall tables, these are not accessible for wheelchair users.

There are five small tables which are accessible for wheelchair users.

They don’t offer a larger print menu for visually impaired and they don’t offer a hearing loop for the deaf.

The menus that they have are very large, however, the writing is very small.

There are no drinks menus so you have to go to the bar to check out what they have on offer, however there in no lowered section of the bar so this is no good for somebody in a wheelchair.

There is quiet music playing in the background.

The lighting is nice and bright in the restaurant.