15th March 2017

There is accessible parking located in the Gloucester Quays outlet shopping centre.

There are 3 large accessible entrances into the venue, these are automatic doors.

The staff members were friendly helpful and well mannered.

Paula took the time out of her day to answer our questions.

Toilets

There is an accessible toilet located on the first floor. To access these toilets you will need to use the escalator or the lift provided on the ground floor.

The toilets are accessible for  wheelchair users, there is enough space for a wheelchair to turn around in safely and enough space for a PA or family member to assist a wheelchair user.

There are handrails for both transfer sides.

The sink, hand dryer and toilet paper dispenser are all accessible for wheelchair users.

The toilet doesn’t require a RADAR key.

The lighting is nice and bright, the toilets are nice and clean and safe to use.

Lift

There is a lift located at the back of the building on the ground floor.

This lift is accessible for wheelchair users, it is not large enough for a wheelchair to turn around in safely but there is room for a family member or PA to assist a wheelchair user.

The lift has easy to reach buttons, both on the outside and on the inside of the lift.

The lighting inside the lift is really bright.

Cinema Screens and Services

All 11 screens of the cinema offer audio described service. This service offers a headset to tell you about what is going on in the film.

Every screen apart from screens 2,7 and 10 offer an access box. These boxes are for wheelchair users only.

To access these boxes you have to use the lift, a member of staff will take you up as a key is required in the lift.

They have a lower section at the bar/ticket sales for wheelchair users. They also have a hearing loop on the bar/ticket sales.

They allow guide dogs into the building.

Accessibility Rating