Ibis | 28th November 2017

Parking

There are six accessible​ parking spaces located right at the front of the building with easy access into the hotel.

Customer Service

Shanique was very helpful and happy to show me around one of the accessible rooms. The hotel staff had to find a clean room for me to take a look at and this was no bother for them.

Accessibility

There is a flat entrance with a large automatic door into the reception area. The reception point was quite high with no low access point but the staff came round to speak with us.

Most of the rooms in the hotel are accessible due to the lift and they’re all quite spacious but there are seven specific accessible rooms with the large wet room and handrails for assistance with transfers, they also have a deaf guard facility. The room that I viewed was on the third floor, this was easy to get to in the lift.

Restaurant/Café

There was a café area on the ground floor near to the reception which was fully accessible. The restaurant is open from 6am until 10pm and the bar is open until midnight.

Lift

All floors can be accessed via the lift, the lift was large enough for the hotel assistant, my PA and I to all use at the same time. However, it was too small for me to turn the wheelchair around in. The lift buttons were all easy to reach for a wheelchair user

Accessibility Rating

(five out of five stars)